Issues Archives: Volume 4 - Issue 2

Working Together. Succeeding Together. Teamwork in Action.

When people ask me how an organization the size of Insurance Auto Auctions (IAA) operates so smoothly, I like to tell them our success is a result of teamwork in action. Whether it’s internal or external, our combined achievements depend on a network of talented people with a passion for the automotive auction industry working toward a common goal.

One thing is for certain, I always call out the contributions of one specific group– our incredible network of partners in the towing and recovery industry. With more than 165 facilities across North America, and thousands of vehicles set for auction every week, tow operators are the lifeblood of IAA. Without them, everything would come to a screeching halt.

There’s a trend happening that we don’t think is right. In the course of doing business, it’s common to see abandoned vehicles taking up valuable space on lots and preventing many from operating at full capacity. Until now, these vehicles have typically been disposed of via the scrap yard, a process that greatly diminishes their potential value. It isn’t fair for you to lose out because someone chose to abandon their vehicle on your premises, so we’re doing something to change that.

IAA is proud to bring our Online Exclusive: Impound Auction Series to the Sunshine State. This event represents many firsts for Florida tow operators, including:

  • A new opportunity to get the most out of the abandoned vehicles on your lot.
  • An auction dedicated to impounded and abandoned vehicles, bringing these units to buyers who understand their true value, and are willing to pay top dollar.
  • A format that makes it easy to turn these obstacles into profit at no cost.

We’re excited to show you how the process works. I’d like to personally invite you to learn more as we host an informational seminar at the Florida Tow Show in Orlando (April 9-12) and encourage everyone in attendance to join us. For details, consult the Florida Tow Show program, or visit IAA in Booth 150/151.

Are you interested in joining our towing network? We are just as interested in partnering with motivated tow operators as we have 10 auction facilities in Florida, spanning from Miami to Pensacola. The IAA Transportation team will be at the Florida Tow Show to recruit new partners to the IAA towing network, and if you think you have what it takes, we’d love to talk. Stop by our booth to discover the opportunities in your area.

Events like the Florida Tow Show remind us how lucky we are to work with talented professionals that empower us to offer our customers the highest level of service in the automotive auction industry. We look forward to seeing you in Orlando!

Robert Guerrero
IAA Remarketing

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By US Department of Highway Administration Office of Operations

National Tow Truck Driver Certification

Towing & Recovery Association of America (TRAA) represents the towing and recovery industry on a national level. This group has recognized that the tow truck driver can also be a valuable contributor to the safe, quick clearance of an incident. With proper training and certification, they can provide help with the clean-up and handling of typical vehicle fluids at an incident. Because they are often the first at the scene, this assistance serves to reduce the clean-up time and allows for lanes to be opened in a more timely fashion.

Through a grant from the DOT, TRAA established national standards for tow truck operators and developed the National Driver Certification Program. This program is based upon light, medium, and heavy duty towing and recovery, and covers the following areas:

  • Customer service
  • Safety
  • Incident management
  • Truck
  • Equipment

When assisting with traffic incident clean-up involving a hazardous material, the type of requirements for tow truck drivers will depend on the type of incident, the severity of the spill, and the location of the spill relative to the damaged vehicles. More information on the levels and curriculum topics, including handling of hazardous material, is available on the TRAA Web site at

The applicable levels for TRAA tow truck driver certification when dealing with hazardous materials are:

Level 1: For most vehicular spills (car wreck) with only minor amounts of hazardous material spilled, Level I (Light Duty) requirements should be sufficient, provided that tow truck operators are not coming in contact with the spilled material.

Level II: For vehicular spills (medium-heavy duty truck wreck) with moderate amounts of hazardous material spilled (partial saddle tank emptied), Level II (Medium Duty) requirements should be sufficient, provided that tow truck operators minimize their time near the spilled material.

Level III: For large vehicular spills (tanker spill, blood-borne pathogens, etc.), Level III (Heavy Duty) requirements will be necessary to ensure tow truck driver safety.

Response Management and Clean-up Regulations

The regulations dealing with response management, including handling, reporting, and mitigation procedures of hazardous spills, are founded in a number of federal statues rather than just one source. It is important, especially for responders in charge, to know the origin of the various requirements, including the mandated reporting procedures and ensure the proper implementation.
In the U.S., the response to an incident is regulated under many statues and many government agencies. It is important for responders to at least understand the basis of these regulations because they dictate everything, from how they manage a spill to the disposal of the spilt material. These regulations stipulate who should be notified and when it is not necessary, as well as what resources or assistance are available to local and state entities if the containment of a spill is beyond their capabilities. Therefore, some of the major federal laws that responders should have knowledge of are listed in Table 6. Responders should be aware of any local and state regulations that also apply to hazardous materials handling, reporting, and disposal in their jurisdictions. Table 6. Major Federal Hazardous Materials Incident Regulations

Sizing-up a Spill
Once a spill occurs along a roadway, it’s important for response personnel to identify the hazardous substance and prevent the spill from spreading. Initial response personnel should only attempt to determine the extent of the release by gathering and analyzing information. This is called a size-up strategy, and is a non-invasive attempt to get a general picture or impression of the nature and severity of the event

In general, responders should use a size-up strategy to obtain and evaluate the following information:

  • Identity of the materials
  • Amount of the release
  • Hazards associated with each material(s)
  • Effects and risks on the public, property, and environment
  • Potential pathway of release—air, land, surface waters, or groundwater
  • Most appropriate measures for controlling the release to prevent/reduce the impact
  • Safety measures to protect all response personnel

A number of methods can be used to collect information for a size-up strategy. For the most part, responders should use visual observations to assist in detecting the presence or release of hazardous chemicals. Visual methods that may be utilized include the following:

  • Types and numbers of containers or cargo tanks
  • Placards, labels, and markings on containers or transportation vehicles
  • Vapors, clouds, run-offs, or suspicious substances
  • Biological indicators—dead vegetation, animals, insects, and fish
  • Physical condition of containers

At other times, it may be necessary for first responders to utilize quantitative methods (monitoring, sampling, hazard characterization, etc.) to assist in detecting the presence or release of hazardous chemicals. Quantitative methods that are cost-effective and may be utilized at a traffic incident include the following:

  • Colorimetric tubes
  • pH paper
  • Spilfyter classifiers strips

Containment and Confinement

Upon identifying an incidental hazardous substance release, first responders may perform limited cleanup activities provided that the mitigation follows a standard operating procedure and the responder has received adequate training (See previous section on training requirements). Incidental releases should not have the potential for safety or health hazards, such as fire, explosion, or chemical exposures in excess of an OSHA Permissible Exposure Limit (PEL), or exceed the immediately dangerous to life and health level.

For first responders to a small spill, limited clean-up activities may entail basic containment and confinement techniques. Spill containment involves methods used to restrict the material to its original container (e.g. plugging, patching, overpacking, etc.). Spill confinement involves methods to limit the physical size of the area of the release (e.g. mist knockdown/vapor suppression, diversion, diking,booming, absorbing, fencing, and damming). Both methods can be very effective at controlling a hazardous release, if used appropriately. However, response personnel should not utilize either method without appropriate protection and regard for safety.

For small vehicular spills that occur along a roadway, one of the easiest ways to control a spill is the use of granular absorbents, oil absorbent pads, or universal absorbent pads for non-petroleum products. These items are readily available and very effective for remediation of small spills. However, response personnel should understand the properties associated with each, standard operating procedures for utilizing them, and the correct collection and storage methods for contaminated absorbents.

Disposal Guidelines
Once hazardous materials are spilled, the material becomes contaminated and should be either recycled or disposed of properly. Typically, first responders to a traffic incident do not possess the appropriate licenses to perform transportation and disposal of hazardous waste. Professional licensed firms should be contracted to perform this task following the regulations established under the Resource Conservation and Recovery Act.16

First responders can improve the disposal process by mitigating the spill following a standard operating
procedure (SOP). The SOP should account for how to:

  • Mitigate the spill,
  • Package the waste for transport, and
  • Secure the waste until a licensed transportation and disposal company can pick up it up.

More importantly, the SOP should provide first responders with guidance on how to minimize roadway congestion by conducting hazard recognition to determine the hazards presented to the general public.

There are two basic ways to control any type of spill: containment and confinement. Containment basically means restricting the material to its original container while confinement refers to limiting the physical size of the area of release. First responders should have an assortment of products for spill mitigation of a spill for both types of controls. Quick and simple actions by properly trained responders to minimize the amount of a spill as well as the area of involvement can reduce the amount of clean-up time and, thus, reduce the incident time frame requirements. For most traffic incidents involving incidental spills, Level II trained responders can effectively deal with the smaller vehicle spills if they have access to the appropriate equipment and materials. The impact of larger spills can be minimized by quick action, such as placing drain protection covers over the storm sewer inlets by DOT personnel. Properly trained responders can also reduce the incident time line in some cases involving minor vehicle crashes by having access to a spill kit containing an assortment of absorbents.

There are basically three types of spill kits. The type of spill kit that a first responder will use depends upon what liquids need to be cleaned up. The three main types are:

1. Universal or General Purpose Spill Kits. Universal or general purpose spill kits contain gray absorbents made with activated charcoal or a similar capturing agent. Universal or general purpose spill kits are used to clean-up both water-based fluids and hydrocarbons.

2. Oil-Only Spill Kits. Oil-only spill kits are used to clean-up hydrocarbons only (motor oil, jet fuel, diesel, gasoline, hydraulic oil, etc.) and contain white absorbents that repel and float on water.

3. Hazmat Spill Kits. Hazmat spill kits contain yellow absorbents to clean-up aggressive fluids, such as acids and solvents, and will absorb hydrocarbons as well as water-based fluids.

The size of the spill is an important factor in determining the mitigation technique a first responder will use. Spill kits come in various sizes. For small volume spills, first responders may use bagged or bucket spill kits. For large volume spills, a drum or wheeled cart/mobile spill kit may be better suited. In each case, both types of spill kits are easily carried on a response vehicle and can provide safe containment of the material until proper disposal can be facilitated.

If first responders do not have a spill kits readily available, there are an assortment of products that can be purchased individually and combined to produce a custom spill kit. Some of the more important items are absorbents pads, absorbent booms, drain protector covers, spill containment berm dikes, and spill classifier strips.

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What are your plans for 2015

The New Year has kicked off and this is a good time to take a look at your business and make changes or adjustments to your business operates. You know the saying “ the definition of insanity is doing the same thing over and over and expecting different results” Well, that’s how a lot of businesses operate when going into a new year. When my wife and me ran our business
we would find a nice place to go and hide for a few days between Christmas and New Year and layout our business plan for the next year.

We would look at things like:

1. Employee evaluation (Who do we hire and who do we fire)
2. Employee payroll (Who gets raises who does not)
3. Do we need new trucks or fix the old ones
4. How much money do we need to implement the changes
5. Who are our best customers and which ones do we want to give to our competitor
6. What additional services can we offer to our customers
7. What new revenue streams can we implement

You get the idea. I can’t tell you how helpful this get away time was for us. When the New Year started we hit the road running because we knew exactly what we wanted to do. So far this year I have four business owners I am working with to help make their business successful this year. Two of them are new startups and we know how hard it will be for them. We are sharing ideas
so we don’t reinvent the wheel as we go.

You‘ve heard the old saying “If you don’t know where you are going, how will you get there?” Too many business owners start their business without a plan. They simply “open their doors” for business and then expect to succeed. I know it’s hard to find time to make a plan for the year, but I assure you it’s the most important thing you will do this year. Simply write down a few
things you want to accomplish this year and put them where you can look at them every day. Here are a few things to help you get started:

Your Money

Many businesses will have problems in the first few months because the owner runs out of money. That’s why it’s important to know what you want to accomplish before you start, so you know how much money you will need to accomplish your goal. It’s important to know how much money you are spending each month, and how much money you are going to make each month. If you’re a big company you probably use some sort of accounting system to keep track of this for you. The question is how often do you look at your books and make changes necessary to increase your profits. Running out of money is a result of poor planning.

Goals and Objectives

In your planning process create goals and objectives for your business. Break down goals and objectives by quarter – in other words, identify all of the things that must be done during the first quarter, the second quarter, the third quarter and the fourth. Look at the things I listed above and make them some of your goals.

Measure Goals and Objectives

All too often, once a business starts operating, the owner becomes too busy in the daily operations to take the necessary time to assess the progress of the business. It is fine to establish operational goals and objectives, but you also have to measure how well your business is performing against those goals and objectives. Measuring against the identified goals and objectives will tell the owner whether or not changes are necessary. Keep in mind that you goals can change based on business activity. That’s ok, that’s why it’s important to monitor your business operations monthly.

Watch Your Cash Flow

There is an old saying in business “Cash is King”. None holds truer than in towing. It’s important to know where you are making your money and where you are spending your money. That’s why monitoring cash flow is extremely important. It is really as simple as this: if you continue to spend more money than you bring in, you will soon be out of business.

Cash flow is all of the money that you take in each month minus all of your expenses.

Cash inflow is cash sales and accounts receivables collected.

Cash outflow is all monies paid for inventory purchases and operating expenses (rent, heat, hydro, salaries, marketing expenditures, etc.). Watch your money.

Knowledge is Power

Knowing where the industry is going will determine how you meet your goals and make money. Join an association, attend a trade show, or subscribe to “Tow Professional Magazine”. These are great ways to know what is going on in the industry. Its changing and you better be prepared to change with it.

What are the trends in your industry – is it growing or declining? What are new opportunities that can help you grow? Where can you position your business in this industry in order for your business to succeed? Will new technologies have an impact on your industry? I’m always surprised how many companies don’t know where they are making their money. Know who your best customer are and reward them. Know who your worse customers are and give them to your competitor.

Understand your industry will determine where you are going in 2015

Be Different

Customers need a reason to come to, or to want to do business with your company. If your products or services are the same quality and prices as your competitor(s), why will people use your service? They already have an existing service. If you can offer a different or better service, better quality, lower prices, broader selection, faster delivery, better location, etc.), prospective customers will want to do business with your company.

Every business owner must objectively ask this question “If I were a customer, why would I want to do business with this (my) company?” If you cannot identify two good reasons, then rethink your positioning and your strategies.

Know Your Competition

Some business owners underestimate the competition. When I ran my business I always knew who my competition was and what they were offering. I never copied anything they did but it was important to know what they were doing.

The best way to get new business is to offer something new. Don’t ever let price determine your business. If you compete in price you will be out of business soon. You are a service provider and the best service wins all the time regardless of price. Make one of your goals to provide a new or improved service. Simply wearing uniforms, or driving clean trucks or improving
customer service will put you ahead of the competition.

Increase profit

If one of your goals is to increase your profit margins it’s a simple formula. Lower you expenses and raise your revenue. Don’t spend more than you make. You would be surprised how many business owners don’t know their expenses or their revenue it’s hard when you are running calls all day. One of your goals for this year should be to increase profits. The first thing you want to
do is identify all your expenses. I have some forms you can use to do this just give me a call. Once you know your expenses you will know how much money you need to cover your expenses. I will be happy to help you with this.

Pricing your services will determine your profit. Remember you are a service provider and if your services are good your customers will pay for it. Don’t compete with your competitor concentrate on providing the best service in the industry. If your selling prices are the same as your competitors and their operating costs are lower, their margins will be higher. If that is the case and you get into a price war with a competitor, you will not survive. You will have to find ways to reduce the cost if you plan to last in this industry. The lowest cost producer will always win a price war.

Poor Management Skills

I teach this in all my seminars, your employees are you biggest asset. If you plan on meeting your goals your employees are the one to make it happen. Frequently customers do business with companies because they like the people that they deal with in that company. If you do not treat your people fairly and with respect, you may have a constant turnover of employees. After a while, due to constant turnover, customers may become wary about dealing with your company.

I fine managing employees is the hardest job for most business owners because they never got educated in the skills necessary to manage. My website could be a good solution to improve your management skills. Treat your employees well and they will enthusiastically help to grow your business.

I hope this helps you know what you want to be in 2015.

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Caesar, The Mule

I heard a funny story about a farmer who had a mule name Caesar that fell into an abandoned well fifty feet deep. The farmer really loved this old mule. When he surveyed the situation, he realized there was no way to rescue old Caesar.

The well was very narrow, and Caesar was crammed at the bottom. The mule had not moved or made a sound. The farmer figured Caesar had died in the fall. As much as it bothered him to give up on the mule, he was a practical farmer. He decided to leave Caesar at the bottom of the well and fill it up with dirt.

The farmer called some of his friends to help shovel dirt down the well. The first shovel load of dirt woke up Caesar, who’d been knocked out. When the mule felt the next load of dirt hit his back, he realized what was going on. BUT instead of letting him be buried, Caesar shook it off.

Every time a load of dirt hit his back, the mule shook his body tossing the dirt to his hooves. He would them step out of it.

Caesar kept it up. Shake and step. Shake and step. After nearly an hour of shoveling dirt, the farmer and his helpers were stunned to see Caesar’s ears appear at the top of the well. It was then that they realized the mule was not dead so they kept shoveling until the old mule stepped out of the well and walked to freedom.

As that wise mule figured out, the same dirt that could bury you also could be your salvation. Your attitude should be “I may be down, but I’m not staying down”. This difficulty or hard time was meant to destroy you or maybe harm you; however, I Want YOU to be like Caesar! How you handle your adversities will make or break you.

Listen to me. If you get bitter and lose your enthusiasm, the difficulties of life will bury you. We need to learn to “shake off” and “step over”. Don’t let the economy or the political stuff in Washington get you down . . . . BECAUSE it will.

Remember, we all have the same windy, eerie days in our lives, but it is those of us who know how to set the sails that will win the race. I think we in the towing business forget we have ups and downs. The problem is that most of us want ups and more ups, with no downs. Life is not that way. We need to be a Caesar the Mule. We can do everything in our power to avoid negative experiences, but they have a way of finding us.

I heard one tow truck driver say, “Some days you’re the pigeon; some days you’re the statue”. When tough times come, many people don’t respond well. That is why learning to turn negatives into positives is essential.

I hope I see all of you at the Florida Tow Show April 9th – 12th. TRAA will have lots of meetings going on during the Florida Tow Show. Mark your calendar for Thursday, April 9th, 2015 from 10AM to Noon. All state towing associations will be invited to participate in an association round table to discuss mutual issues, share their wisdom and knowledge with other states and network. This will be an opportunity for the state associations to interact with TRAA so that they can better serve their affiliate state members.

That Thursday night is the famous “Meet & Greet”, 5 to 7PM and the next day is the TRAA Annual Board Meeting and General Membership Meeting. All this is at the Florida Tow Show. If you look for me, I’m in the booth – outside in the Sun. Come by and get a free gift from the Tow Doctor. See you there.

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When Opportunity Goes Down The Drain

By Perry Beaty

Cleaning up an accident scene can involve more than sweeping up broken glass especially if a Big Rig is the casualty. Highway mishaps where fuel spills occur can sometimes prolong vehicle recovery efforts if it becomes necessary to pump off the fuel tanks.That task requires a certified Hazmat technician known as “HAZWOPER” an acyronym for Hazardous Waste Operations.

The Federal Government requires that anyone engaging in the clean up, (remediation) or disposal of contaminates or hazardous material be trained and certified as per OSHA Regulations CFR 1910.120, which involves 40 hours of training.

Heavy duty vehicle recovery operations stand by and experience long periods of response time for clean up companies to arrive and perform their task of pumping off damaged saddle tanks before towing away the disabled unit. Youʼre already on the scene so why not take charge of the entire cleanup and collect the revenue for the fluid spill ? Have your personnel certified by a Training staff which may conduct training with flexible days and hours to accomodate your business.

Your roster of towing clients is an established customer base ready for your services. Traffic accidents are not the only source of response. Loading dock mishaps at freight terminals and scheduled degreasing of fuel islands are of many opportunies.

There are Consulting entites for Insurance companies and the transportation industry for highway and rail (example) that engage in transporting hazardous goods across the nation. These Consulting firms maintain a list of qualified and certified companies that provide services to clean up any casuality in different locations in the counrty; (much like motor clubs for towing,flat tires, jump starts).

Once you become affilated with many of these firms you can expect remediation calls through this medium.

Tools and supplies such as personal protective gear, absorbants, spark resistant hand tools, pumps, hoses will be your initital investment. Equipment such as backhoes or bobcats and dump trucks can be rented per job.

We all know the authories love quick responses, and youʼre already on the scene!

Perry Beaty is a veteran of the towing industry in Charlotte NC where he owned and operated Beaty Towing and Recovery along with Piedmont Environmental Response Team, (PERT) selling both companies in 1998. He is Wreckermaster Certified 95465 and named one of the Top Ten Wreckmasters in 1997. Beaty has maintained his Hazmat certification recieving a patent in 2008 for an inflatable storm drain plug that was approved for FEMA funding in 2010.

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High-Visibility Clothing: Protection from Traffic, Harsh Weather and More

By Don Kubly, Technical Support – AW Direct

Tow truck operators work in an environment where personal protective clothing is a must to be safe on the job. Wearing high-visibility clothing when on a roadway and around or near moving traffic makes the operator more visible. Protective clothing is available for when an operator is working near low- and high-speed traffic, in warm or cold weather, where insulation and waterproofing are required, and for when an operator is performing light-duty or heavy-duty work.

The first step in choosing appropriate work clothing is to make sure it complies with ANSI/ISEA standards. The American National Standards Institute (ANSI) accredited a standard developed in 1999 by the International Safety Equipment Association (ISEA) regarding workwear. This standard, ANSI/ISEA 107, High-Visibility Safety Apparel and Headwear, requires a variety of work clothing to meet certain standards of visibility according to various work situations. Numerous federal and state authorities have mandated this standard. Most importantly, the Federal Highway Administration requires compliance from nearly all highway workers. Different classes specify the different requirements for particular work situations, and these classes are as follows:

Class 1 garments need to be conspicuous but are intended for workers where traffic does not exceed 25 mph and there is separation from traffic.

Class 2 garments have higher visibility than Class 1 clothing, but not as much as Class 3. They are intended for work near roadways where traffic exceeds 25 mph and when inclement weather conditions limit visibility.

Class 3 garments offer the highest level of visibility. They are designed for road personnel with high task loads in a wide variety of weather conditions where traffic exceeds 50 mph. Garments for these workers should provide enhanced visibility to more of the body, such as the arms and legs.

There are many workwear options that comply with these standards, and a discussion of what
is available may help you in choosing the best option that complies with visibility standards and
suits your own work needs and preferences.

Vests are available with a number of features and in a variety of styles, such as with or without sleeves, mesh or solid material construction and zipper or loop closure. To prevent danger from snagging or mechanical entanglement, breakaway vests are available that are easily torn away. Some vests have a variety of pocket features like five outside pockets, two lower inside pockets and an outside radio/phone pocket. Vests come in men’s, women’s and unisex fits.

A large variety of rainwear is available in water resistant and waterproof materials with or without liners. When dealing with fire or the potential of fire, flame-resistant rainwear is also available. Rainwear can be made of polyester fabric in order to be lightweight, breathable and water resistant for warmer weather and light-duty applications. For heavy-duty applications,
rainwear made with .35mm PVC coated polyester for snag resistance and greater cut resistance is available. When choosing rainwear, most operators prefer bibs or elastic waist pants and snap-on hoods.

Jackets, coats, pants, bibs, parkas and jumpsuits are available in lightweight, medium weight and heavyweight material and can be insulated and non-insulated. Some jackets have the added benefit of removable liners for use in various weather conditions.

Jackets generally have a knit wristband for a snug fit, while coats are usually about two or more inches longer without a waistband so they will hang below the waistline. Parkas are typically insulated and designed for cold weather; some have a draw cord to tighten up the parka around the bottom. Jackets are available in both men’s and women’s fits.

While not directly included in the ANSI/ISEA standards, high-visibility accessory clothing items such as gloves, gaiters, etc. also increase contrast and increase the likelihood of being seen. Gloves are available with good dexterity and grip, with or without lining, with or without insulation, waterproofing, abrasion resistance, long-wear leather palms and cut and impact
protection for extrication or rescue work. Many gloves are now available with high-visibility and reflective stripes by the knuckle area. A basic work glove with a nylon back and knuckle area provides ease of movement and great dexterity, and a loop closure makes it easy to take the glove on and off.

Gloves made with pigskin leather have excellent durability and abrasion resistance. They work great for tough jobs such as handling chains or blocks. Pigskin gloves are available with several options including with or without lining, waterproofing and safety or elastic cuffs.

Hats are available for all seasons and weather types. They are available in light and heavy weights and a variety of high-visibility color options. Regular knit hats are available with and without brims for cold weather protection. Also available are baseball caps, wide brim bucket hats with mesh panels and Outback hats for summer sun protection.

High-visibility accessories like arm and ankle bands and colored retroreflective sew-on fabric tape are available to help add visibility to your uniform.

***Please Note: Reflective clothing does wear out over time. Clothing that is dirty from use does not provide the same visual contrast of a new garment. Each washing also gradually reduces the color intensity in the background material and reflectivity of the striping. Some manufacturers do limit the number of washings to maintain the product’s effectiveness and once this limit is reached the items need to be taken out of service.

AW Direct – Helping You Help Them
(800) 243-3194

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