Is It Time to Seek a Towing Dispatch Service?

Making the decision to seek “off-site” dispatch services can be difficult. Finding the right one can be daunting. When you have worked hard to build your business, whether it be for 1 year or 50, giving up your phones can be terrifying. Although, when you find the right one, and gain your life back, you … Read More

To Optimize Your Switch to Synthetic Winch Lines, Enlist the Pros

By Bill Putnam On the winch drums of tow trucks nationwide, high-performance synthetic cordage is rapidly replacing wire line. It’s a change driven dually by efficiency and safety: synthetics are lighter, easier to handle, and just as strong as their steel counterparts; yet if they do fray or part, they don’t carry the same threat … Read More

Cutting Corners Part 2

Let’s do a little recap from the first half. Last month, I showed the reduction in strength when loading a web tie down strap, a 2 inch lifting sling, a V strap leg and a 3/8” steel core wire rope over a 90 degree corner, and not necessarily a sharp one. The average reduction in … Read More

Wireless Technology – The Towman’s New Best Friend

Wireless technology is changing the way tow operators work in the field, making us more efficient and safer. From smartphones to winch control, technology improves your response, hook-up and drop-off times compared to just a few years ago. There’s no denying smartphones and tablets have greatly helped our industry. The ability to be in direct … Read More

Bypass Filtration

By Dan Watson The advanced exhaust system, including diesel particulate filters, urea injection systems, exhaust gas recirculation and catalytic converters is certainly a step forward in the reduction of emissions into our environment. These controls, however, come at a cost. In a future article, I will explain the how these advanced exhaust systems work.  In … Read More

The 80/20 Rule

We have all heard of the 80/20 Rule. This rule is one of the most helpful of all concepts of time and life management. Some people call it the “Pareto Principle,” after its founder, an Italian economist Vilfredo Pareto who first wrote about this way back in 1895 (an no, I wasn’t there).


I was giving a seminar in Baltimore to about 70 business owners on the value of the employees that work for you. After the seminar, an owner approached me with a question. He stated that he hates to go to work and that he hates most of the employees that work for him and that the feeling was mutual.