message from President, CEO & Chairman of the Board, Rick J. Lindsey

The COVID-19 pandemic is impacting the way all of us live and do business.  Prime is aware that policyholders are facing unprecedented hardships and understands the importance of maintaining insurance coverage. Prime is honoring all state-declared moratoriums on cancellations for non-payment.  Prime is requesting that any policyholder that is unable to fulfill their normal premium payment obligations due to the impacts of COVID-19 to please contact us and we will work together to find solutions to this temporary upheaval.   Potential solutions include:

• Suspending coverage or canceling and amending policies without penalty

• Modifying payment terms, including extensions of premium grace periods and waiving late payment fees

• Providing a continuation of coverage on expiring policies

• Deferring any non-renewal underwriting actions and/or

• Rescinding policies with future effective dates

We will evaluate the individual needs of each policyholder and customize a solution for them. We are available 24/7 and look forward to hearing from you by phone at 877.243.8181 or via email at During this time of challenge and uncertainty, Prime remains committed to serving the needs of its policyholders and producers.

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