Breakdowns occur every day and everywhere across the country. Fleet managers and drivers often do not know who to call. ServiCase Breakdown Management Software has been created to help fleets locate service providers. This new tool is free to fleets and carriers and allows them to enter their own breakdown information, locate and assign jobs by either calling service providers directly or sending the call information electronically.
When a breakdown occurs, the carrier creates a new case providing information about the vehicle, its location and the service type needed. ServiCase scours the service provider database to identify the best matches for the job and additionally factors in information including the carrier’s own ratings and/or preferred status for providers with whom they have experience.
ServiCase is different from other search services in that the provider is not charged for events or jobs they receive. There is no upcharge for receiving the call and under no circumstance does ServiCase attempt to control rates. Nothing is marked up because payment is made directly to the Service Provider.
There is never any bidding for top ad spots. There are no variable fees for big markets. ServiCase allows providers to fully control their rates and listings.
ServiCase is providing a free “Starter Listing” to service providers when they register and/or update their company information and services.
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