Lee, Matt and Martin Giles, Atlanta Wrecker Sales, Chesnee, SC & Athens, GA
JERR-DAN: Besides sales, excellent customer service, and so on, what do you feel is one of the most important issues facing our industry? Let’s include everyone — manufacturers, distributors, towers and towing company owners.
ATLANTA WRECKER SERVICE: Training. Without a doubt. And we would add one more group that we wish we could get the training message out to: “civilians.” That is, those driving cars and trucks out there and making life dangerous for operators. But we will try to just focus on the changes we can make.
JERR-DAN: How have you, as a company, tried to make a difference?
ATLANTA WRECKER SALES: As our facility has grown, we’ve partnered with one of the well-known WreckMaster trainers, Scott Aey, and hosted his training sessions at our location. We have an extra building that comfortably accommodates 40-50 people. It’s a perfect mini-convention hall, it even has its own kitchen. And it is “neutral territory,” a place where even competitors can feel easy sitting down together. So now we try to host at least one session per year, but we’ve made it available for Scott whenever he needs it — we’ll host the session, we’ll feed the attendees, we’ll clean up after them.
JERR-DAN: It sounds like training is more than just a customer service issue to the Giles family and the company.
ATLANTA WRECKER SALES: That is true. We believe that it is of critical concern to our industry, and we feel like all of us in towing and recovery need to do what we can to improve training programs and increase the number available. We have to train these newcomers to our industry how to do their jobs in such a way that they don’t get hurt.
Lee is always happy when we do one of these classes. The rest of the team feels the same. We will see a lot of young people in a class and we know that if we hadn’t hosted this class and if the trainers hadn’t shown them how to do the work correctly and safely, those young people would have a much higher chance of getting hurt down the road. But now they can go back to work for their boss, maybe make their boss more money, make themselves more money, and stay safe. And that’s the most important thing.
About Atlanta Wrecker Sales
Atlanta Wrecker Sales Inc. is proud to be the #1 Jerr-Dan equipment distributor for wreckers and tow trucks. For the 12th year in a row, we have been named Jerr-Dan’s #1 distributor, which has created a reputation of excellence that we continuously strive to keep. With 10 years of quality experience, Atlanta Wrecker Sales Inc. can promise the lowest prices and the best service in the wrecker, carrier and tow-truck sales and equipment industry.
At Atlanta Wrecker Sales Inc., we strive to offer our customers the experience of purchasing a specialized custom-built unit with a professional, courteous staff of people who know what the customer wants in order to get them what they need. That is why we have become a turn-key operation, handling everything from arranging for financing and lease plans, to delivering the finished product to our customers’ doorstep.
Atlanta Wrecker Sales Inc. is located in the Southeast United States with offices in South Carolina and Georgia, but we offer our services nationwide.
