Managing roadside breakdowns

Breakdowns occur every day and everywhere across the country.  Fleet managers and drivers often do not know who to call for service.  ServiCase is a web-based breakdown management system created to help fleet managers locate service providers.  This free tool includes a full dispatching system for those who dispatch for fleets and carriers. 

What is ServiCase?

ServiCase is a roadside breakdown case management system powered by the same people that brought you towPartners and sureEcosystem.   The system allows trucking companies, drivers and fleet managers to locate towing and roadside mechanical service providers quickly and to establish electronic interactions.  ServiCase is different from other location services in that there is no cost to the carrier.  ServiCase can also be used as a case management system allowing them to track breakdowns, locate and dispatch service providers, and to track events through to completion including event status, photos, invoices, etc.  ServiCase provides carriers access to over 60,000 service providers with the ability to store private notes and ratings for the service providers with whom they engage.

How does ServiCase work?

When a breakdown occurs, the ServiCase tool can also be used in the traditional mobile format of search, find results, and call.  Unique to ServiCase is the option where trucking company breakdown centers and fleet managers can create a case in the ServiCase tool providing all the information about the vehicle and the type of service needed.  Carriers can then search for a provider from the ServiCase database where the results are based on an algorithm that weighs location, required service, carrier ratings, preferences, and more. Jobs can then be assigned to a service provider by calling them manually or by using the ServiCase digital connection to offer the job.

When a carrier uses the digital dispatching feature, the case information is sent to the software package used by the service provider.  Currently ServiCase is integrated with a variety of industry software packages including Beacon, Fullbay, InTow, TOPS, Towbook, and Tracker. Additionally, ServiCase is powered by sureEcosystem and connected to sureEcosystem Events and sureEcosystem Dispatch.

When the information about the job is sent, the service provider’s software alerts them and displays a pop-up of the job information.  Once the service provider has provided an ETA that is accepted by the carrier, the service provider is dispatched, creating a live call in their dispatching software.

Service Providers Partner with ServiCase

ServiCase is currently looking for partners in the service provider community who can support carriers and a variety of service types.  By going to, providers can register their company.  For the remainder of 2021, ServiCase is providing service providers with a free starter listing with additional listing upgrades available online.

How ServiCase Is Different

ServiCase is different from other search services in that the provider has the ability to update their own information such as services offered, rates, insurance coverage, contact numbers, hours of operation and more… There is a significant amount of development and growth coming to the system.

Service providers are not charged for jobs they receive through ServiCase and there is no bidding for higher positions in the results listings. ServiCase does not charge variable fees for large markets and does not dictate rates, though many listed providers are extending their commercial account rates to carriers using ServiCase. Nothing is marked up by ServiCase because payment is made directly to the service provider by the carrier user.

ServiCase is further differentiated in how it connects to carriers.  In addition to a responsive site which works to search from all devices, the case management system is also optimized for tablets and computers to offer fully integrated solutions so the ServiCase profiles and search can be embedded in carrier mobile apps or maintenance systems.  A third-party administrator version is also available and allows full-service maintenance management companies the ability to manage their providers, case records, digital interactions, and after the case work.

ServiCase is unique in that it provides fleets and carriers a way to manage, maintain and even keep private records about preferred providers and rates, with the ability to electronically dispatch and manage the job when the service provider is connected. These distinctive features are in demand by fleets and carriers nationwide, and ServiCase is here to meet that need with you as a service provider partner.

To register your company with ServiCase and receive your free listing, visit