By Laura Dolan
Still haven’t made the switch from pen and paper to towing software? Maybe we can help nudge you in the right direction. Here are the Top 10 most important features of digital dispatching that empower tow truck companies to operate more efficiently, deliver superior services to their customers, be more profitable, and stay competitive in the overall towing industry landscape.
- Automated Job Assignments: Automatically assigns incoming jobs to available tow trucks based on factors like proximity, capacity, and specialty requirements, eliminating manual allocation and reducing response times.
- Real-time GPS Tracking: Allows dispatchers to track the location of tow trucks in real-time, enabling them to assign the nearest available vehicle to a job, reducing response times, and optimizing routes.
- Integrated Communication: Enables seamless communication between dispatchers and drivers through in-app messaging, ensuring clear instructions and updates on job statuses.
- Digital Job Management: Provides a centralized platform for managing all aspects of towing jobs, including job details, customer information, service history, and billing, reducing paperwork and administrative tasks.
- Customer Notifications: Sends automated notifications to customers regarding job status updates, estimated arrival times, and completion confirmations, enhancing transparency and customer satisfaction.
- Electronic Documentation: Allows for the digital capture and storage of essential documents such as invoices, receipts, and towing authorizations, improving record-keeping accuracy and accessibility.
- Reporting and Analytics: Generates comprehensive reports and analytics on key performance metrics such as response times, job completion rates, and driver productivity, enabling data-driven decision-making and performance monitoring.
- Robust Integration Capabilities: Integrates with other systems such as lien processing software, auction management software, even motor clubs, to streamline workflow processes and enhance overall operational efficiency.
- Mobile Accessibility: Provides mobile access for dispatchers and drivers, allowing them to manage jobs, communicate, and access information from anywhere, anytime, improving responsiveness and flexibility.
- Credit Card Processing: Allows towers to accept payments on the road or in the office in a convenient and secure way, as well as manage accounts, issue refunds, have access to credit card and ACH payments, and manage payouts all on one account.
Come Experience The TRAXERO Difference
This is where we come in. We offer all of the above and more on our fully-integrated towing software that helps towers get a complete overview of every part of their business to increase efficiency and profits.
Our reliable support team responds quickly and is always here to help you get set up and answer any questions about how it all works. You never have to go it alone.
To learn more about how you can start using TRAXERO’s tools to start improving your towing business, visit traxero.com or call us at 1-800-428-4715.
