An Interview with Megan Ferril of T-Miller Wrecker Service
By: Michelle Sukow
If towing were a personality, it would be equal parts of grit and grace with a healthy dose of “figure it out and keep moving.” Megan Ferril fits that description perfectly. She is proof that you can run a serious operation, hold a legacy together, and still keep your sense of humor intact. Sometimes all at once.
Megan Ferril is the Office Manager at T-Miller Wrecker Service in Amarillo, Texas, and while she has officially logged 17 years on the books, the truth is she never really had a choice. She was raised in towing. This industry didn’t just shape her career. It shaped her.
One Truck, One Family, One Heck of a Legacy
T-Miller Wrecker Service began in 1958 with one custom-built 4½-ton wrecker and two men who believed hard work could build something lasting. Ray T. Miller ran daytime operations while Lonnie Ferril, also an Amarillo police officer, handled evenings. From the start, this wasn’t a nine-to-five operation. It was a way of life. After purchasing the business in 1964, Lonnie and Joyce Ferril invested in manufactured wrecker beds that propelled the company forward. The addition of Cherry Avenue Auto Salvage the following year marked another step in their long-term vision.
Today, T-Miller remains family owned and operated by the fourth generation of the Ferril family. Lonnie and Joyce, along with their sons Jr. and Byron and daughter-in-law Jeni, helped modernize the wrecker industry while earning respect the old-fashioned way. Their impact landed Lonnie and Joyce in the Texas Towing and Storage Association Hall of Fame in 2004.
Then life delivered one of those moments that changed everything. In 2005, Jr. Ferril passed away unexpectedly. He was later inducted into the TTSA Hall of Fame in 2010, and his absence is still felt daily. Leadership transitioned to Jeni and Byron, who continue to guide the company today with the support of David, Megan, and Trae Ferril.
When Your Mom Calls, You Go
By 2009, Megan was firmly established as a branch manager at a bank, fluent in numbers, expectations, and predictability. Then her mom called. “I need you here.” Megan returned to T-Miller, recognizing that family legacy sometimes calls you back before you realize you’ve left it.
No Such Thing as a Typical Day
T-Miller has grown from one truck to a fleet that includes nine light-duty wreckers, two medium-duty, four heavy-duty, one rotator, two tractors, four trailers, and a roll-off truck. The company employs 28 people, between T-Miller Wrecker Service and Cherry Ave Auto Parts. And Megan? She keeps the whole thing moving.
Her official role is Office Manager, handling accounts payable and administrative operations. Unofficially, she is a dispatcher, customer service rep, incident response coordinator, negotiator, mediator, and occasional referee. Towing doesn’t believe in job descriptions. It believes in whoever can handle it right now.
Nana First, Always
Outside of work, Megan’s most important title is Nana. Her granddaughter Baylor turns two in March and, according to Megan, runs the show. With her son Trae and his fiancée Kailee getting married in June 2026, Megan is happy to help wherever she can, as long as everyone understands one thing clearly. Nana duties are non-negotiable.
Family Business Means Family Everything
At T-Miller, family isn’t branding. It’s the backbone of the operation. Megan works alongside her mother, brother, and son in the office. Her uncle runs the junkyard and checks in regularly. She is quick to point out that while working with family is rewarding, it also takes strong dispatchers, managers, and a reliable team to keep things running, especially during tough seasons. And the end of 2025 tested everyone.
Industry Friends Who Feel Like Family
Megan credits the towing industry itself for much of her strength. Over the years, she has built deep friendships and mentorships, including a close bond with another woman helping run her family’s towing business in Odessa, Texas. Known around the industry as the “Texas Girls,” they share advice, laughs, and the mutual understanding that comes from living this life. She also treasures hearing stories about her father from others in the industry. It is a reminder that his legacy didn’t end in 2005. It just changed form.
Advice, Motivation, and Internal Commentary
When it comes to work-life balance, Megan doesn’t sugarcoat it. You can do hard things. Every day won’t look the same, but every day brings opportunity. Do not get complacent. Life moves fast, and the good stuff does not wait. Her personal motto sums it up neatly: “I’m fine. It’s fine. Everything is fine.” And for the doubters? She rarely says anything out loud. In her head, the response is much more colorful and usually ends with her proving them wrong.
Changing the Towing World, One Bill at a Time
In March of 2025, Megan moved to Austin to serve as the Government Affairs Representative for the Texas Towing & Storage Association. She lived in a camper on a tow yard, studied for months with her committee, and learned quickly how policy gets made. By the end of the 89th Legislative Session, her team helped pass legislation improving the notification process in Texas and supported additional industry bills. Not bad for someone who claims she just wanted to help.
The Hardest Season
Megan is currently living through the most difficult chapter of her career. In August of 2025, her brother David, the person she planned to run T-Miller alongside, was diagnosed with stage four colon cancer. She describes sitting in her office, needing him to be in his, and having to learn how to believe in herself in a new way. Through faith, prayer, and time, she has found strength she didn’t know she had. David is still there. Still guiding. Still supporting. That matters more than words can say.
Final Pull
Megan Ferril’s story is what happens when legacy meets backbone and refuses to back down. It’s family, faith, fire, and the kind of leadership that doesn’t need applause to keep going. If you are wondering what she never leaves home without, besides her phone, the answer is simple: a purse and a koozie. Even when the weight is heavy, sometimes perspective fits best in your hand.
