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We Tame the Cold Like Nobody Else

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BLP MEDIA
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Each winter, the news is awash with shocking features on, you guessed it, cold weather and snowy conditions. The part they spend little time talking about is vehicle readiness for frigid conditions and how to manage your vehicle when cold hampers its performance. Thankfully for vehicle owners, tow operators are at the ready to help them survive the cold and snow. But, what should tow operators know about the equipment they use and how to get the most out of it in winters conditions?

One good way for tow operators to be well prepared when cold weather strikes is to own one or more quality jump starter. A key differentiator when it comes to quality is, “How effective is a given jump starter in the conditions most likely to cause a low or dead battery?” As we always say, it’s relatively easy to make a jump starter that’s effective when it’s 80˚F outside. The true test of a jump starter is when it is needed in freezing and even subzero temperatures.

That’s exactly where we shine. Whether we are hearing from customers in Saskatoon, Buffalo, Missoula or Fairbanks, the story is pretty consistent – their Booster PAC and Jump-N-Carry jump starters make tow operators’ lives easier, turning what could be a major problem into a blip on their radar. Our lead acid and lithium jump starters are built to perform in the most extreme situations and this includes extreme cold temperatures.

Lead Acid

Our Booster PAC and Jump-N-Carry traditional AGM lead acid models contain batteries that are specifically designed to perform the vehicle jump starting task. We usually say that what this means is that our jump starters deliver exceptional cranking power, long cranking duration, many jumps per charge and a long service life, all of which is true. In addition, our purpose-built batteries also deliver excellent cold temperature performance, for two reasons.

First, because we start with so much power (under normal temperatures), our units have the surplus of power needed to be effective even as the temperature drops and the battery’s starting power is reduced by the cold. Second, because jump starting in extremely cold temperatures more closely resembles a short circuit (from an electrical standpoint), all of the upgraded construction we build into our batteries allows them to withstand the extra abuse that results from cold temperature usage. In other words, they are exactly what’s need when the worst of winter rolls around.

Lithium

We take the same approach when it comes to our Jump-N-Carry lithium jump starters. They are built from the ground up for jump starting, delivering the same benefits as our traditional units. But, with lithium units, our robust construction is even more critical. Many lithium units on the market perform OK at normal temperatures, but are ineffective when it comes to cold temperature or extreme cold temperature applications. There are many reasons for this, but often it comes down to cost. To build a lithium battery and jump starter that performs well in the cold takes knowhow and the willingness to invest in a better, more robust battery, similar to what we do with our traditional AGM batteries.

The proof is in the pudding. We rate our JNC325 unit as effective to start a wide variety of vehicles, to V8 engine size, in temperatures as low as -10˚F. If you live in a very cold locale, we rate our JNC345 unit as effective to start a wide variety of passenger vehicles, to V8 size, in temperatures as low as -23˚F. Although this difference may seem trivial, it is actually very significant in terms of the additional power needed at -23˚F vs -10˚F. Plus, our extra-long cables (24” on the JNC325 and 40” on the JNC345) mean easier, faster and lower hassle vehicle connections when you ar working on a roadside in frigid temps.

So, no matter the type of jump starter you choose to deploy, you can count on Clore Automotive jump starters to provide stellar performance and reliable service in all working environments, including the extreme cold.

Collins Manufacturing Corp. Announces Release of the New G7X Hi-Speed Dolly

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BLP MEDIA
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Medford, Oregon – January 6, 2025 – Collins Manufacturing Corp. is thrilled to announce the release of the new G7X Hi-Speed® Dolly, engineered for extreme conditions and heavy-duty use.

Originally designed for Canada’s harsh off-road winters, the G7X Hi-SpeedÂŽ Dolly boasts:

  • Increased Strength: Steel hubs and high-capacity steel wheels
  • Enhanced Positives: Wider Collins T12 Hybrid Cross Rails with true-positive camber, aluminum outer rails, and zinc-plated steel insert
  • Greater Capacity: High-traction, aggressive load range E tires with an industry-leading 5,120 lbs. capacity

The G7X is perfect for off-road, rural, and extreme weather conditions, making it the ideal solution for towing professionals facing the toughest challenges.

“Our G7 dolly, released in 2022, was a continuation of our Hi-SpeedŽ dollies focused on being light weight for the operator, along with the greatest functionality and highest capacity.  For the great majority of tow operators, lighter is better.  However, in talking with tow operators in Canada, we learned that they were looking for the opposite, a heavier dolly that could take more abuse and harsh conditions.  Canada appears to be just the start, many of our dealers have voiced great excitement about having a newer, super heavy-duty dolly to complement our existing G7 and SLZ dolly models.” Chris Usher, General Manager at Collins Manufacturing.

About Collins Manufacturing Corp.

Making Hi-Speed® Dollies, other towing products, and accessories, Collins Manufacturing Corporation has been a towing and recovery industry leader and Towers Choice™ since 1972.  Collins manufactures its products in Medford, Oregon and distributes them worldwide through a network of authorized dealers.

*See the Collins ad for the new G7X on the inside back cover

The Joy of Towing – A Medical Worker’s Second Career

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BLP MEDIA
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By Matthew C. Fueston

Today, Christina drives a Jerr-Dan MPL-40 for Action Towing of Aurora, Colorado. Talking to her, the joy shines through—this is a person who truly feels called to serve her fellow citizens. For most of her working life, she worked in the medical field and was credentialed in at least six separate disciplines. Everyone has to work, but Christina Jenkins is one of those people who need to help others at the same time. The story of how she went from the medical field to the towing and recovery industry in search of such a job is enlightening and inspiring.

EVERYTHING CHANGED IN 2020

“The quarantines that began in March 2020 weren’t the reason I decided that I had to get out of the medical field, but maybe they pushed me over the hump,” Jenkins said. “The stress and pure baloney that a hospital or clinic worker has to put up with is ridiculous. It would be different if all of that was for the good of the patient, but I’d be lying if I said that was true. So, I left the job and started looking for a new one.”

Like most people in her position, especially those with a child at home, job one was to find work of any kind to make a living. Fortunately, Jenkins had a friend who owned a repossession business. She was able to go to work pretty quickly driving a camera car, finding cars scheduled for repo. She did that for a while and then one of her friend’s repo agents quit. He was on the spot and needed a replacement.

“Same day, he asked me if I’d be willing to take the repossession agent’s job,” Jenkins continues. “I said yes, and then we jumped in the tow truck—again, that same day! —and he started my training. He trained and rode with me for a couple of weeks and then turned me loose. I was ready, and I had a very clear idea of what I was getting myself into.”

Jenkins worked as a repossession agent for about a year and a half.

Her previous experience in high-stress situations came to her aid every day when driving a repo truck. But so did her experience as a caring person who just wanted to help people. “I liked being able to talk to those people because a lot of them don’t know that if you just contact your lender, they’ll probably work with you. They just need to make a simple phone call. I guess being able to educate people made me feel better about being there on a really bad day for them.”

On the other hand, the job also had some serious downsides, even though she had been prepared to deal with them. She continues her story. “I had people put their hands on me, even take a swing at me, pull a gun on me. I knew de-escalation techniques and I could defend myself, but having a child at home makes your calculations different. And, honestly, that’s why I switched over to roadside work. You know, I wanted to feel surer about coming home to my daughter at the end of the night, though roadside work has its own risks of course.”

FINALLY FINDING JUST THE RIGHT JOB

Jenkins went to work for a different company, one where she could drive a Jerr-Dan MPL-40 and help people in trouble on the side of the road. She works for Mike Maaliki of Action Towing now, covering most of the Denver metro area. “The first time I climbed up in that truck, I just fell in love with it,” she said.

How many people can say that their job makes them happy? Jenkins can. It is obvious that Jenkins is not posturing when she says that her new career permits her to continue helping people. The theme comes up again and again in conversation with her.

“A lot of times we are first on the scene and out in the road before paramedics or police are there. That’s when having a medical background helps a lot. I feel capable of helping people if it comes to that, so I’m a little more at peace. It’s also a blessing to pull up on a big mess on the highway and have confidence in my experience and equipment, knowing I can help clear it all up, make it safer for the travelers behind us. And even if it’s just a person who has a car broken down on the side of the road, I enjoy being able to make their bad day just a little better.”

“I know it sounds corny!” she says, laughing. “But it is also true.”

A ROADSIDE PICK, COLORADO-STYLE

Jenkins had to deal with a situation that went way beyond normal road conditions during a snowstorm in early 2023.

“First, we had a big snowstorm. The kind that you know will result in the possibility of working around the clock. Then we got a call asking for roadside assistance—but it is from the guy’s mom, and she is not onsite. Her son evidently went off the road and went into a drainage canal. He didn’t have his phone with him, so after who knows how long, a passerby stops and asks if he needs help. The guy asks to use the good Samaritan’s phone, calls his mom, then gives the phone back and tells his rescuer to just drive on, help is on its way. The mom phones us, and I was dispatched on this call.”

“The big problems are, first, we don’t have a great specific location, and second, it’s a snowstorm. Nothing is easy to find! Plus, our poor victim’s car is in a drainage ditch, full of water, so his lights don’t work. He is also below the surface of the highway, and to make things worse, he had to get out of the car because of the water. Being a good Coloradan, he had an emergency blanket, so he wrapped himself up in it and lay on top of the car until I finally found him. When I pulled up, I think he had managed to go to sleep!”

“I was happy I had a double winch on the truck; I ended up needing both winch lines. But I still had to go into the freezing water to get him off his car and then I went back into the canal about midway, just feeling for hook points under his car so I could winch it out.”

“He had been waiting on the roof of his car for about twelve hours. And somehow, I don’t think he even got frostbite!”

A FAMILY AFFAIR

Jenkins’ daughter is only 12 years old, but she has already been all over her mom’s MPL-40. She’s also made it clear that she wants her own tow truck when she turns 21. Of course, part of that probably has to do with the fact that Torrey Jenkins, Christina’s husband, is also a tow truck driver.

“Everyone thinks that I taught her how to do it, then she followed me into the business,” says Torrey, who works for another small company whose owner is a good friend of Mike Maaliki, Christina’s boss. “But she was well into it when I was looking for a new job. She recommended this, and since I knew how much she loved it, I hoped I’d feel the same. I took a job driving for one of Mike’s buddies, and I have to say, we are very happy being a two-tower family.”

Both Christina and Torrey talk about how much fun it is to sit at the supper table and talk about their day. They compare runs and talk about how various problems were solved. “I think it makes both of us better at our jobs, and we both enjoy having these experiences in common,” said Torrey.

THE JENKINS LOOK TO THE FUTURE

“The first time I hopped in the cab, I fell in love. Every day brings something different, and I’m not in some kind of cubicle prison every day. I’m outside, doing something new all the time. It’s impossible to get bored. My husband and I talk about our work endlessly. Way back when—before 2020— I couldn’t imagine that I would have a career as a tow truck driver. My plan was always to be in medicine in some way.”

Christina Jenkins is not sure what the future holds, but she and her husband have no plans to change anything short-term. They are enjoying a great life. Everyone is a little surprised at how well it’s all worked out. But if there is one message that shines through their story, it is that the towing and recovery industry is one place that anyone who is devoted to serving others can find a place.

Navigating the Tight Job Market for Towing Companies

By
BLP MEDIA
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For the past few years, consistent feedback from our clients and prospects has revealed that finding quality drivers is the number one issue today.

In today’s tight job market, towing company owners face mounting pressure to fill positions while maintaining high service and safety standards. The challenge of finding qualified drivers is real, but it’s not insurmountable. Companies can ensure success even in a competitive labor environment by emphasizing the importance of driver selection and training.

Driver Selection: The Foundation of Success
Hiring the correct drivers is critical for towing companies. Rushing to fill vacancies without assessing these competencies can lead to costly mistakes, from equipment damage to poor customer experiences. Settling for youthful drivers or drivers with questionable driving or safety records can expose your company to increased liability and insurance costs.

Training: The Key to Expanding Your Talent Pool
Finding experienced candidates may be challenging in today’s marketplace. This is where training programs can become a game-changer. Training allows you to hire drivers with potential, even if they lack extensive experience. Training programs ensure all drivers can meet your standards by teaching proper safety protocols, equipment handling, and customer interaction techniques. Beyond building skills, training also boosts employee confidence and morale, leading to greater job satisfaction and retention.

Balancing Selection and Training
The best approach combines careful selection with robust training. While a strong selection process ensures you bring in candidates with the right attitude and aptitude, training equips and prepares them to excel in their job.

The Long-Term Benefits
Investing in driver selection and training is an investment in your company’s future. Safe, skilled, and customer-focused drivers enhance your reputation, reduce liability, and improve operational efficiency.

Furthermore, our experience with over 200 clients is that the best and most successful towing companies don’t relax their driver selection criteria to fill a seat.

Recycled Vans for Homeless Vets

By
BLP MEDIA
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I probably don’t have to tell you this, because time goes by so quickly.  Before we know it, we will be having our scheduled meeting on April 11th, 2025.  It is right around the corner.  We have one van, but unfortunately, we can use one more van.  The Tunnel to Towers Foundation has faith that we can meet this goal of two vans.  I promised the T2T Foundation that on April 11th, 2025, we, the towing and recycling industries of this great nation, would help eradicate homelessness for veterans.  These two vans will be used to transport homeless veterans to and from doctor appointments and a weekly trip to Walmart for any items and toiletries they might need.

We had one tower from Pagosa Springs, Colorado, J & R Towing, who donated the van whose picture is attached to this article.  J & R Towing company is a great American company that wants to help others in any way they can.  The van that they’ve donated is already equipped with a disabled person lift and produced by the number one company, The Braun Corporation.  One of my dear friends in Colorado, Nick Durio is repairing the front end of this van, and within the next few months, it will be a permanent asset at the Veterans Village in Denver, Colorado that’s being built by the Tunnel Towers Foundation.  We are fortunate to have this van.  However, let me share with you our next challenge.

I was promised a 6 to 8 passenger, regular van to give to Tunnel to Towers just last November by another company.  However, things can happen out of our control that can change our plans, especially when trying to help others.  This week, in the month of January, I discovered that the other company that was going to donate a van had a terrible 4th quarter, and they don’t have a van to donate after all.  So now that I am in desperate need of a 6 to 8 passenger van only a couple months from being donated to T2T, the van doesn’t need to be set-up for a disabled person yet.  We just need the van, and we can do the lift equipment later.

This second van will go to the Atlanta, Georgia Veterans Village.  Tunnel to Towers purchased an old Wyndham Hotel next to Six Flags and will transform it into affordable housing for 96 Veterans.  Each room will be remodeled into a single occupancy, studio-style apartment. After completed, all the Veterans Villages, like those in Atlanta, Denver or the State of Florida will house our deserving Veterans in those areas.  Each Veteran Village will provide on-site comprehensive support services, including job training, benefit and educational assistance, as well as medical care access, mental health support, PTSD Counseling and addiction treatment to break the cycle of homelessness.

Tunnel To Towers believes that no veteran who volunteered to serve our great country should be left struggling on the streets that they once helped to defend.  I, along with Darian Weaver, the Publisher of Tow Professional Magazine wants to help Tunnel to Towers with this ambitious mission to eradicate Veteran homelessness nationwide and help provide much needed transportation for those veterans at Veteran Villages being built around our country.  Some of those villages are in places such as California, South Carolina, Michigan, and New York.  Right now, we have one van scheduled for the Veteran Village in Florida but still need a van for the Georgia location.

Please see what you can do to help us achieve this goal.  If you prefer to chip in and help in that way, please let us know.  We will need some new tires on this van, and we are in great need of one by our deadline of April 11th, 2025.  I have FOX television going to be there. If you feel you can help, please call me on my cell number at 770-301-4122 or email me at dj@djsays.com.  Together, we can help with a van for deserving veterans, and your support will be greatly appreciated.

I will see you on the next podcast.

Let’s Get Healthy

By
BLP MEDIA
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Over a year ago, I moved from the Dallas area to East Texas.  At my age, I had to find all new doctors to address my health issues and found a wonderful heart doctor to make sure I would have no problems with my heart.  While taking a stress test, my doctor had to take pictures of my heart.  As he took pictures, I got to thinking about my tow business and what I was taught about the importance of truck maintenance.  Every one of my 17 trucks had a maintenance log that would allow me to know the status of all my trucks.

Fairly quickly, I realized that I did not have a maintenance log for me, the owner of the company. When you own a tow company you are faced with lots of stress.  You worry about things like:

  1. Keeping your trucks on the road
  2. Finding drivers to put in your trucks
  3. Building a good customer base
  4. In most cases, a 24-hour operation
  5. Taking care of all your customers
  6. Insurance needs for every truck
  7. Problem of rising gas prices
  8. Keeping good morale

After being 30 years in the industry, I became overweight and developed Type 2 Diabetes.  With diabetes, I also got Neuropathy in my feet and hands.  I would ignore all my symptoms and the doctor’s advice because I had business to run.  Now that I’m in my seventies, I realize that I should have paid attention to my doctors.  Don’t do what I did, do something now to protect yourself because it will make retirement a lot more fun.  My problem is my blood sugar is way to high.  When you have high blood sugar it can lead to such things as: Diabetes, Heart attacks, Strokes, Kidney failure, Neuropathy and other problems.

Thousands of dollars were spent on buying devices, pills, medicines and other electrical devices to address my problems.  I knew I had to lower my blood sugar, but nothing seemed to work. However, I also realized that if I did not lower my sugar any of the above could happen.  I Wanted to make it to my 80’s and I will get there by lowering my blood sugar.  I am not into diets, but I knew I had to eat better.  I felt I was at the end of the road, and I would have to do this myself.

I talked to a nutritionist and developed my own solution.  After following my program, my sugar dropped over 250 points daily.  I want to share my solution with the industry, so I formed a club.  If you register as a member today, I will show you what I did that led to my success. Each month I will share videos on my website that will help you reach your goals.  With members in my club, I now have a support team that will help me reach my goals, but more importantly help get YOU to where you want to be.  By following my solution there is no monthly fees or on-going expenses.  My solution lowered my blood sugar tremendously.  I’ll also offer ideas on what drinks to drink and what foods to eat.  I’ll post videos on my website that you can watch which will show you what I am doing to lower my sugar.  Certainly, I’m not a doctor, but I’m sharing how I achieved success.  Go to my website “fixa1c.com” to learn more.  Feel free to call me for more information at 469-774-0340.

Good health plays a critical role in running your business.  Poor health will directly impact your physical stamina, mental clarity, decision making, and long-term success.  Being healthy will allow the following:

  1. Enhance Productivity – When you increase your stamina you can handle long hours, travel, and meet the demands of your working environment. Your energy levels will increase with proper nutrition, exercise, and rest which allows you to sustain energy and reduce fatigue.
  2. Sharp Decisions – Good health supports mental clarity and focus, enabling you to make better decisions and solve problems effectively. Stress management, linked to health practices like medication or regular exercise, helps maintain emotional balance during high-pressure situations.
  3. Improve Leadership – Healthy leaders exhibit higher emotional intelligence and patience making them more effective at inspiring and managing teams.
  4. Reduce Downtime – Staying healthy minimizes the risk of illnesses that lead to absence or reduce efficiency.
  5. Sustainability – Running a business is a marathon, not a sprint. Long term health allows you to maintain consistency and avoid burn out.
  6. Setting a good example – As the leader of your company, healthy behaviors can positively influence your employees by promoting a healthy workplace, culture, and improve overall morale.
  7. Creativity – Good mental and physical health will allow you to be creative and stay ahead of your competition.

As a business owner it’s important to prioritize your health.  Try to incorporate regular exercise into your routine.  Fuel the body and mind by eating better. In this industry you need 7 to 8 hours of sleep to recharge your body.  Find ways to relieve stress management by getting hobbies, golfing or hunting and do these things regularly. Take breaks by staying away from your business periodically which will in turn refresh your focus.  By investing in your health, you set a strong foundation for both personal self-being and business success.

I intend to enjoy my retirement, and I think I found a way to do it.  Remember James, we are going down this road together.

From Brake Holder to Trailblazer: Angie Haines’ Story

By
BLP MEDIA
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When Darian approached me about writing articles for Tow Professional, Angie Haines immediately came to mind. Angie’s story, strength, and influence within the towing industry were too compelling not to share. Thankfully, when I reached out to her, she graciously agreed to share her story, and now I have the privilege of introducing you to one of the most inspiring women I’ve met in this field.  When I first met Angie, I remember being struck by her presence–confident and undeniably knowledgeable. She carried herself with an air of purpose that made you pause and take notice, yet approachable and kind. I met her in Washington, D.C., at a legislative event, and it was clear from the start that she wasn’t just someone who showed up; she was someone who made an impact.

Angie Haines serves as Vice President of Haines Towing Inc., a family-owned business based in Bordentown, New Jersey. With a fleet of about 30 pieces of equipment: including flatbeds, heavy-duty trucks, rotators, service trucks, Landoll/lowboys, a road service unit, and various auxiliary recovery tools like skid steerers and backhoes, the company is well-equipped to handle even the most complex jobs. “I’m sure we have twice the amount of equipment now as we did when I was a kid, but in four decades, there’s been a lot of equipment coming and going,” Angie shared with a laugh.

The company employs a dedicated team of 15 to 20 drivers and dispatchers, and Angie couldn’t be prouder of the people she works with. “Right now, I love our team! We have some truly awesome individuals.  They are dependable. They work hard, and we have fun,” she said.  Her enthusiasm for the team reflects her belief in the importance of fostering a positive work environment. Angie’s leadership extends beyond just managing the fleet and daily operations; she’s built a culture of trust and camaraderie that ensures Haines Towing Inc. is not only efficient but also a great place to work.

When I asked Angie how long she had been in the towing industry and how she got her start, her answer was both simple and profound, “My whole life. I am 45 years young,” she laughed, “and third generation.” Her passion for this field runs deep, tracing back to 1920 when her grandfather and great uncle first founded the company. Her father took the reins in 1976, and Angie’s involvement began at an early age, spending afternoons at the shop after school, accompanying her dad on winch outs and crane jobs. “I was the ‘brake holder,” she reminisced about a role that so many of us in this industry remember fondly.  As she grew older, Angie naturally transitioned into more traditional responsibilities within the business: dispatching, maintaining driver files, managing towing contracts, licenses, and truck maintenance records, and ensuring all required filings were up to date. Yet, her hands-on approach never wavered. She’s a ‘last man out’ kind of leader, ready to jump in and drive a flatbed when needed or even operate heavy equipment for large recoveries.

These days, Angie also finds herself as her father’s trusted sidekick, assisting him on various calls as he continues to work, even while feeling the weight of his years, although she jokingly asked me not to mention that part. “If he’s going on a car accident, winch job, or heavy tow, I’m by his side,” she said warmly. “I love getting to spend that time with him.”  For Angie, recoveries are more than a job. They’re a passion. She’s deeply involved in every aspect, from bringing support equipment to the scene to helping coordinate subcontractors and ensuring safety protocols are followed. Whether she is managing the recovery plan of action, assisting with rigging, supervising technicians, or simply running a truck and clearing debris, Angie is a force to be reckoned with. She’ll drive almost anything, although she admits with a laugh, “The backhoe and I just don’t get along.”

When asked what a typical day looks like, her answer was as dynamic and multifaceted as she is. “First and foremost, I’m a mom,” she said, speaking warmly about her 14-year-old daughter, Evelyn. Homeschooling and managing Evelyn’s competitive equestrian schedule are just part of her daily routine. “We show Appaloosas, and Evelyn competes in both All-Around and Speed events,” she explained, adding with pride that their horse farm is an integral part of their lives.  Angie’s mornings start before anyone else’s. From feeding pets and preparing lunches to checking on the horses and coordinating with the farm crew. Her day is already in full swing before she even heads to the office. Depending on the day, she might drop Evelyn off at her homeschool group or bring her along to work, balancing the dual roles of parent and professional with grace.  Once her workday begins, it is a whirlwind of responsibilities. Angie juggles the daily demands of running a business: emails, phone calls, and meetings with her numerous leadership roles.

As a member of the executive board for the Garden State Towing Association (GSTA), the chair of multiple towing committees, and a liaison for initiatives like the NJ DOT Responder Safety Campaign, Angie’s schedule is packed with meetings, both virtual and in-person.  Yet, amidst the hustle, she remains focused on growth and innovation. “I make it a goal every week to do at least one thing that helps me work ‘on’ my business, because we all know working ‘in’ the business takes up 99.9% of our time,” she shared. One way she invests in her development is by taking a Mastermind Class, which has been instrumental in sharpening her leadership skills.  At the end of a perfect day, Angie cherishes time with her family. “If I can get out of work at a decent time, I go home, watch my daughter ride, walk the dogs, and make dinner,” she said. It is clear that no matter how full her plate is, Angie’s commitment to both her family and her work remains unwavering.

When it comes to balancing work and home life, Angie has learned that flexibility and preparation are key. Her advice for juggling it all? Seize the moment. “If it’s a little slow at work and I’m basically caught up, and my daughter says, ‘Hey Mom, how about a pedicure?’ I go do it,” she said with a smile. Those moments of connection and spontaneity are what make the busy days worthwhile.  Angie is also a firm believer in staying ahead of the game. “I try not to procrastinate chores,” she explained. By tackling tasks as they come up, she keeps her home life running smoothly. For family events, she is all about preparation. “I make a plan and a backup plan,” she added, knowing that life doesn’t always go as expected.  Her practical approach to balancing work and family not only helps her stay on top of her responsibilities but also allows her to enjoy the moments that truly matter. It is a reminder that even in the busiest of lives, prioritizing what is important and having a plan can make all the difference.

Working in a male-dominated industry like towing comes with its fair share of challenges, and Angie Haines has navigated them with determination and wit. One of the most persistent hurdles? Being seen as the person with authority, rather than someone in a supporting role. “A lot of people assume I’m the one answering phones and writing letters, not the one making decisions,” Angie explained.  She often encountered customers who would ask to speak with her father when they didn’t get the answer they wanted. Now, Angie’s approach to these situations blends professionalism with a touch of humor. “On occasion, I’ll transfer the call to my dad for fun, and he tells them, ‘Oh, you need to speak to Angie about that,’ and sends it right back,” she laughs.  She’s also dealt with the assumption that only a man could be the owner of the business. “Sometimes people ask for the owner, and I tell them I am the owner,” she shared. “They’ll still ask for the ‘guy owner.” One customer even asked to speak to her husband (back when she was married), to which Angie replied, “You can, but he doesn’t work for me.”

When asked if things are getting easier for women in towing, Angie Haines sees positive change on the horizon. “I think so,” she said thoughtfully. “It’s more widely accepted to have women in male-dominated fields across all industries.” While it may still surprise some people to see a woman step out of a tow truck at the scene, the reactions are shifting. “Now, instead of getting catcalls, we hear, ‘You go, good for you,’ from other responders and people on-site,” she shared, a clear sign of evolving attitudes.  When it comes to addressing doubters, Angie Haines keeps it simple: she doesn’t. “I don’t say anything,” she explained. “I do. I do what it takes, I do what I want, I do what needs to be done.” For Angie, actions speak louder than words.  Her quiet determination and unwavering commitment have consistently proven her capabilities, leaving little room for skepticism. By staying focused on her goals and letting her accomplishments speak for themselves, Angie sets an example of resilience and strength for others, particularly women navigating male-dominated industries.

On a larger scale, Angie has found encouragement through her work on state and federal legislation. “When speaking on legislative issues, I’ve been very well received and even applauded for my efforts as a woman,” she said. These positive experiences have fueled her confidence and drive, giving her the momentum to continue breaking barriers and advocating for the industry.  Although there’s progress still to be made, Angie’s story highlights the strides women are making in towing and beyond. Her experiences reflect a growing recognition of women’s capabilities, a shift she hopes will continue to inspire others to forge their own paths in traditionally male-dominated fields.

For Angie Haines, success is not defined solely by accomplishments or accolades.  It is about fulfillment and the journey it takes to get there. “Feeling fulfilled and satisfied isn’t just about reaching my goals, but about having the opportunity to pursue them,” she said. Angie lives by the philosophy, ‘It’s not the destination, it’s the journey.’  Beyond personal achievements, Angie believes true success is rooted in relationships. “Being successful in life also means having meaningful relationships, valuing the time spent with those people, and contributing in a positive way to the lives of those around me,” she said. Her words reflect a deep commitment not just to her work and family, but also to the broader community she impacts through her leadership and example.

Angie has some truly admirable role models who have deeply shaped her values and character. Here’s a quick reflection on what she shared:

  1. Gayle Matson: Angie’s horse trainer and riding instructor clearly left an indelible mark on her life. Gayle’s genuine care, unwavering honesty, and incredible work ethic not only inspired Angie but also seem to embody the qualities Angie strives for in her own life. Her memory lives on as a testament to love, strength, and resilience, even in the face of ALS.
  2. Her Mom, Chrissy: A strong, feisty, and determined German woman, Chrissy has instilled in Angie the courage to fight for her dreams and beliefs. Her tough-love approach, paired with fierce love and support, is a beautiful reminder of the power of family.
  3. Her Dad, Joe: With a mix of brilliance, loyalty, and a knack for surprising trivia, Joe has shown Angie the importance of dedication and service. His unwavering belief in her and his example of hard work have clearly left a lasting impression on her heart and her path in life. “I think he thinks I hung the moon, but I feel the same about him.”

Angie’s reflections reveal how these remarkable individuals have helped her become the person she is today. They are not just role models but also cherished sources of love, inspiration, and guidance.  As we wrapped up our conversation, I asked Angie what two things she always has with her. Her answer, “Chapstick and work boots.” It is a simple statement that perfectly captures her essence- a blend of grit and grace, ready for anything life or work throws her way.

Tow Professional Quarterly – Q4 2024

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The Myth of Rearend Accidents

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The Myth

Ever heard the saying, “If you rear-end someone, it’s automatically your fault”? It’s a common belief, especially among truckers. Many of our members think there’s no hope if they rear-end another vehicle. But there’s more to the story.

The Facts

While it’s true that the rear-most vehicle is often blamed in a pile-up, the lead driver’s actions before the collision can be the real culprit. Understanding how the accident happened is crucial.

Did the other driver suddenly cut in front of you? When you’re behind the wheel of a heavy tractor-trailer, stopping on a dime is impossible.

This is where comparative negligence comes into play. This legal concept looks at the fault of each driver. If the driver you rear-ended did something to cause the accident, your liability might be reduced. For instance, was it dark and they had no taillights? Did their vehicle break down and they failed to move it off the road? In such cases, you might have a strong defense. You could even recover your out-of-pocket expenses and lost income.

Example

Take the case of one of our clients who rear-ended an ambulance on the interstate. The ambulance had just entered the highway and immediately moved into the far lane, dangerously close to our client. With a fully loaded tractor-trailer, our client couldn’t stop in time to avoid the sudden lane change. The ambulance’s insurance carrier accepted liability, and we successfully claimed our client’s lost income.

If you ever find yourself in a similar situation, don’t hesitate to call an attorney for a free consultation. You might have more options than you think!

The information provided on this site is general in nature and is not legal advice.

About the Author

Kelsea Eckert, a transportation attorney for owner operators and small fleets, negotiates downtime and property damage claims nationwide. She understands the challenges faced by truckers and is here to share her knowledge on pursuing compensation for all types of property damages, downtime and other out-of-pocket expenses lost after an accident. Visit her website at DowntimeClaims.com or call the office at 1-800-DOWNTIME.

Start Planning for the New Year Now!

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It’s time to start planning for the new year.  With a new president coming into office, hopefully it will make 2025 a good year for you.  I have already started to see gas prices falling.  That’s a good start.

When my wife and I had our business, we would take a vacation every year between Christmas and New Year’s and plan what our business should look like for the next year.  It also gave us a chance to sneak in a mini vacation.  We would pick a place like Vegas, get a nice room where we could spend time planning our future.  Here are a few things we covered:

Before we got into these things we had to define our business.  This would allow us to know what was necessary to make our plan work.  These items we cover next are important for your business to be successful and will make it easier to operate your business.  As owners here are some things you should do:

Executive Summary – Create a vision for 2025.  Write down a mission statement and look at it once a week to see if you are following the plan.  Set views and goals for you and the company.  90% of the decisions made were on purpose.  There were no accidents.  For us, this would allow us to be prepared for everything that came our way.

Who are your customers – As my wife and I planned, we would look at our customers and identify if they were a good customer or a bad customer.  If we got tows from them, they were good and we would give them perks like lunches for staff, movie tickets for staff, on holidays we would give them decorations for their office, or donuts.  If they were a bad customer and always wanted us to give them perks without giving us tows, we tried to give them to our competitors.

Objectives – As a business you should have objectives.  Ours was to make money and have a happy staff.  We knew what our monthly expenses were and how much money we needed to cover our bills.  We told our drivers how many tows we needed each month, then we gave them the resources necessary to meet their objectives.  If a driver towed a lot, he got perks.  If a driver did not meet his objectives, we gave him training or equipment that would allow him to improve.  We never fired an employee; we did all we could for each employee to make them better.  Your staff is your biggest asset, treat them well.

Services Offered – As you define your company you need to know what types of services you want to offer.  I learned a long time ago from a successful business owner who told me to take one thing and be the best at it as I could be.  I live by this in anything I do.  I wanted to tow 1,000 vehicles a month and really concentrated on meeting my goal.  I held my own auctions so I could have opened a salvage yard, or a used car lot, but I left that to others.  I spent my time being the best that I could be towing cars.  Look at your trucks and staff and determine what services you want to offer.

Market and Sales – Let your staff be your sales staff.  They talk to your customers every day and they know what you do good, and what you do bad.  Look at what your competitor is doing and decide if you want to offer things they might be offering.  Go to tow shows and talk to tow companies from other states.  See what they offer.  Would they offer a service that might work in your company?  Call me and I will give you some more ideas.

Financial Plan – make out a monthly calendar for the year.  You know what you want your profit to be.  You know what your expenses are and know what your revenue is. Look at this every day.  Evaluate your drivers and the number of tows they do and see if that’s enough to meet your numbers.  If you need more customers to meet your numbers, find more.  If you need more drivers, find them.  Your numbers will tell you what you need.

Staff requirements – If you have good employees reward them.  If they are bad, get rid of them if you can’t make them better.  Your employees will make you or break you.  Let them know what your goals are as a company, and they will help you reach your goals.  Have parties and make working for your company fun.

Plan for the unexpected – During the course of the year, there will always be 1 unexpected event that will impact your company.  Build an emergency fun to address these events when the time comes.  If you can take measures to prevent bad events like storms that could damage your trucks, put them in a shelter.  If it’s a snowstorm, give them the day off so they don’t have accidents.  Just try and be prepared for the unexpected.

Community Activities – Do I want to get more involved in the community and spread my company name?  I had two incidents that helped me.  I was having an auction, and I had a preacher from a suburb in Dallas come and ask if I could find a vehicle for one of his parishioners who had a large family and could not get to church.  I found a nice van in my auction that I might have gotten $1,000 for it.  I donated it to his church.  A month later the newspaper from the city where the church was located showed up and wrote a big article with pictures about my donation.  You can’t pay for that kind of advertisement.

It was Christmas, and my daughter who was a teacher in Frisco, Texas, came to me and wanted to borrow a flatbed tow truck.  She took the truck to the area where her school was located, put a bunch of teachers on it and drove through the community singing Christmas carols. Frisco is a big suburb of Dallas and words got out about the teachers singing carols. But more importantly for me, they saw my truck, and the name of my company.

Technology Requirements – Is your company growing enough to use a dispatch system? There are some good systems out there, and you should use one that meets the needs of our company.  If you already have technology, then what else is out there that will make you a better company.  You might want to decide if you need cameras on your trucks.  Consider if you have a storage yard, what technology should be installed to make your yard safer.  Go to a tow show and see the new products coming out.  Talk to other towers and see what they are doing.  There are many resources out there. Use them.

Measure Success – When you have a business plan in place you want to know if your plan is working or not, and make changes as needed.  My wife and I measured our success by the revenue we made for any given month.  Your plan should dictate your revenue by month.  If you made your numbers, you were successful. If you are short on revenue for one month, adjust as needed.

Planning for the next year can seem hard but make it fun, and it will help you be successful in 2025.

The Second-Best Tow Show is On

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BLP MEDIA
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Good News!

The Second-Best Tow Show is On

Yes, that’s right!  I believe the Florida Tow Show, put on by the good towers from Florida PWOF, are great people and they do it each year. All the proceeds from that show go back to the State of Florida.

The Second-Best Tow Show in the country, the most family-orientated show is the Ohio Tow Show.  It’s called the Midwest Regional Tow Show.  Now, here’s the big announcement.  On September 25th – 27th of 2025, the Second-Best Tow Show will be back at the Great Wolf Lodge in Mason, Ohio.  Yes, I mean it!  Bruce Bender, the Show Coordinator, and his team worked months on getting this done with top-notch negotiations and lots of compromise on both sides.  Because of Bruce’s team, we will be returning to the Great Wolf Lodge where everyone wanted it to be anyway. You spoke and they listened, and now all of us need to support this great show.

When people say it is “The greatest FAMILY tow show in the US”, it is the truth.  It is the greatest family show because of the families from the great states of Ohio, Kentucky and West Virginia Towing & Recovery Associations.  We need to support the great towers of these three states.  They have an auction each year that is fun and very entertaining to raise money for the Injured Drivers Fund.  The T.R.A.O., the Towing & Recovery Association of Ohio is a key player in this great tow show.

There’s music each night.  It was the best of all the shows.  The family-centered environment and involvement makes it the best at Great Wolf Lodge, Kid’s Club, all the rooms are right there, lots of kid’s activities all day and night.  Yes, each night, it is Kid’s Night.  Mom and Dad drop your children off to do movies, arts and crafts.  One year, they made “Eye Cans” with me, The Tow Doctor.  We took soup cans and glued on googled eyes purchased from the dollar store.  So, every young person could have an “I-CAN” when they left the lodge.  This group puts on the best seminars each day, and they are FREE to attend.

When you support a state show like the Midwest Regional Tow Show, the proceeds go back into the states that put it on, and not into the pockets of corporate groups who don’t give back to their industry.  Please mark your calendar now for September 25th – 27th to come back to Great Wolf Lodge once more with your family.

Vendors told me last year when it was at Great Wolf Lodge it was the best.  The turnout of towers from across America showed up to experience this event.  Vendors, if you want a booth at this event, please contact Bruce Bender at 513-288-2273, or email him at bruce@trao.org.  I think each of us should belong first to our state association and then the National Association, and I also believe we need to support the vendors who support the state shows.  Those companies give back to our industry while feeding their families. Towers that attend state-produced tow shows support state associations while the state association also supports the towers in that state.  Whether tower or vendor, we must support each other.

I stand for the flag but kneel for the cross, and I whole-heartedly support state-produced tow shows.  I hope you feel the same way I do.  I will see you in Florida and Ohio and every other state show I can make.  See you on the next Tow Professional, “On-the-Go” podcast.

Zip’s Heavy Duty Axle Tie-down Kit for Front Tows

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Keep your underlift tight to the front axle on any heavy-duty front tow with this Grade 70 chain kit from Zip’s. This three-piece kit includes two (2) seven-foot lengths of 3/8″ transport chain with pear links at one end. Also included is a Peerless Quick Binder with grab hooks to secure everything to the underreach.This kit is specifically designed to work with Miller’s updated dual-hole fork receiver set. Once the underlift is in position under the steer axle, the chain from this kit is typically looped around the spring pack and then brought back through the pear link and chain hole on the fork holder. Order Item # HDACKZ at Zips.com

Stay in compliance with SafeAll’s Remote Brake Assist

Don’t take the chance of towing commercial vehicles without the peace of mind of SafeAll’s Remote Brake Assist. Attached to the casualty’s steering wheel and brake pedal, this supplemental brake actuator applies the brakes to the vehicle in tow with air supplied from the rear of a heavy-duty wrecker. This proven system reduces the overall stopping distance of the combination vehicle and improves compliance with federal regulations (Sec. 393.52 FMCSR). Overworked brakes overheat and cause premature wear and even failure. The Remote Brake Assist eliminates that risk. Order Item # BB100 at Zips.com.

A safer way to upright overturned vehicles

SafeAll’s Roll King is an adjustable rollover stick professional tow operators can use to overturn passenger vehicles which have come to rest on their roofs. Made from double-walled steel tubing, this telescoping stiff leg is safer and more effective than unstable alternatives, like wooden posts or PVC tubes. Featuring an angled claw and three anchor points, the Roll King won’t lose its grip under tension. If the winch line goes slack during a recovery, chains will hold the Roll King in place, which allows a single operator to complete the maneuver without having to climb back on the casualty to re-rig. Order item #SA-RK at Zips.com.

Move stubborn vehicles with ITI’s Control Arm Skates

A disabled vehicle with a missing wheel or damaged suspension component can be quite challenging to move. Get that car or truck sliding in the right direction with a Control Arm Skate from ITI. These plastic skids are ideal for use with car carriers because the slick exterior and rounded corners easily glide over most surfaces, including concrete, asphalt and gravel. To use these skates, lower the vehicle on top of the skate, and the recessed pocket will cradle the ball joint, control arm, brake rotor or other suspension part for winching. Order Item # ITCAS6 at Zips.com.

Happy New Year!

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Happy New Year to our valued vendors and Tow Professionals! I start off this new year with a heart that is filled! Tow Professional has grown in this market over the past 13 years, and that is because of the heart, mind, and courage of many vendors to try something new many years ago! It’s the 26,000+ owners that not only read but have been loyal to our vendors year after year, and we thank you for that!

I’m extremely thankful for DJ Harrington, and Dan Messina editors for the last 13 years, and loyal friends that have always had ears to listen to my needs, and words of wisdom for my steps forward. The real story of these two is that DJ and Dan have a heart of service and a love and passion for this industry. I have met some of the people and heard the stories of what they both have done, many times over, to offer a hand-up to others! They both have a servant’s heart and have been a gift to me and the industry.  I am also very thankful for Michelle Sukow. Michelle is one of the hardest working ladies I know and has an incredible writing talent. Michelle has given women in our industry a national voice with her features on “Women of Towing.”  Her passion and excitement to not only addressing topics like the day-to-day juggle of home and business, to in-depth articles highlighting our valued women of towing. Surrounded by this dream team is a blessing from God, and I appreciate them greatly!

Tow Professional has donated a 2-page spread in the centerfold of the magazine for the last 13 years to drive awareness and promote the survivor fund. We have decided the best way to use this space to promote the survivor fund going forward is to give it to our readers. We want you to be able to memorialize and honor your loved ones nationally on these pages. Giving our readers the ability to highlight the impact the survivor fund has had in their life will shore up hearts and deliver hope during a devastating time of need.

We pray for our vendors and readers, and our nation: I pray that no matter how tough the years have been before 2025 that your house, business, mind, and spirit be blessed in this New Year, 2025!

2024 TPRNC Mid Atlantic Tow Expo

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The North Carolina tow show this year was a blast!! This was the 2nd year, in 30 years, that the show was held inside. This has been a game changer that has brought many company’s in from across the nation. Let me tell you the entire board of TRPNC knocked it out of the park with this show, and their attention to detail. This year the show grew from 46 vendors and 700 attendees in 2023 to: 78 vendors and over 900 attendees. This was a tremendous step in the right direction, and from the feedback from the attending vendors it was a great success for them as well!

This was a beautiful facility that had a lot of room for growth, but affordable rates that allowed vendors to make the most of their efforts! The show floor consisted of 78 booths, a wrecker beauty pageant consisting of 30 + gorgeous money makers, and an area set aside for kids.

The kids corner consisted of tables for coloring, painting, face painting, and a huge blown-up bouncy house for all the kids to play in. Families were able to sign their kids in, visit vendors and look across the show floor and see their kids having the time of their life supervised by certified professionals. There was also a night at the Drive Shack. This was an awesome event for all, it was easy to see who was made for sales or towing, golf taking a back seat. Lots of laughs, food, drinks and time to just enjoy our friends in the industry. TRPNC did an awesome job aligning fun, and family friendly events all within minutes from the show.

This will be a great opportunity for vendors to expand their earnings in 2025 and reach more tow professionals throughout the Mid-Atlantic region. We hope to see you there at the Mid Atlantic Tow Expo in 2025!

The Towing and Recovery Professionals of NC (TRPNC) were proud to present this year’s NC Tow Truck and Trade Show for our Members and the men and women who work in the towing industry. A lot of planning and hard work have gone into this event, to bring you top-notch training, access to the industry’s top vendors and to encourage networking with your peers.

If you are not a member of TRPNC, we encourage you to consider becoming one and start enjoying the benefits of being a part of the premiere towing association in North Carolina!

Plan now for next year’s 2025 TRPNC Mid Atlantic Tow Show!

N.C. State Fairgrounds
September 4-6, 2025
Jim Graham Building
1025 Blue Ridge Rd
Raleigh, NC 27607

Breaking Up with Bad Customers: Why Firing Clients is the Ultimate Boss Move

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If there is one lesson every business owner learns (sometimes the hard way), it is that not all money is good money. Some customers don’t just push boundaries- they kick them down, stomp on them, and expect a refund for the privilege. Here’s the truth no one puts on the “Customer is Always Right” posters: Sometimes, you need to fire a customer. Yes, fire them. Show them the door, politely or otherwise, and watch your stress levels plummet.

Let’s unpack why this isn’t just a bold move but a smart one.

Why Firing Customers is Good for Business

  1. Your Energy is Limited
    Time is money, and energy is priceless. Dealing with a problematic customer sucks up both faster than a toddler with a juice box. The hours spent coddling a perpetually unsatisfied client could be better spent on customers who value your work and don’t treat you like a doormat.
  2. You Deserve Respect
    Running a business isn’t for the faint of heart, and you have worked too hard to be someone’s punching bag. The moment a customer starts treating you (or your team) like one, it is time to show them the door. Respect isn’t optional- it’s a requirement!
  3. Bad Fits Drain Your Brand
    Ever bend over backward to please someone who just will not be happy? You are not alone. But here’s the kicker: They won’t be satisfied, no matter how far you go. When a relationship feels one-sided, it is time to cut ties before their bad vibes infect your good reputation.

Who Deserves the Pink Slip?

Not every difficult customer is beyond saving, but here are the ones who are probably overdue for their walking papers:

  1. The Chronic Complainer
    No discount is ever enough. No solution ever satisfies. Their email subject lines alone give you heartburn. They thrive on negativity, and their motto is, “I’m never happy, and neither shall you be.”
  2. The Cheap Charlie
    He haggles, complains about your prices, and thinks your services should come with a side of free labor. Pro tip: you’re not running a charity, and Charlie needs to go.
  3. The Ghost
    They love to place big orders but conveniently disappear when it is time to pay. Chasing unpaid invoices is not a sport, and you are not in training. Bank rolling other people’s businesses is not good business for anyone.
  4. The Micromanager
    They do not trust your expertise, and they never let you forget it. They question every decision, undermine your authority, and leave you wondering why they hired you in the first place.
  5. The Exploiter
    These are the ones who abuse “just this once” exceptions until they become “every single time” expectations. Policies aren’t just suggestions, folks.

How to Fire a Customer Without Burning Down the Bridge

Okay, so you’ve decided someone needs the boot. Now what? While part of you might want to send a sassy breakup letter, remember- professionalism wins. Here is how to do it gracefully.

  • Be Clear and Firm
    Politely explain why the relationship is not working. Focus on how you are unable to meet their expectations rather than listing their flaws. (Tempting, but no.) “Unfortunately, we’re no longer able to meet your needs” sounds a lot better than “You’re the worst, bye.”
  • Offer Alternatives
    Direct them to another service provider who might be a better fit. Think of it as passing the baton.
  • End on a Positive Note
    Thank them for their business (even if it’s through gritted teeth). Leave the door open for a potential return if they can operate within your boundaries.

The Upside of Letting Go

When you fire bad customers, you create space for the good ones, the ones who respect your time, trust your expertise, and genuinely appreciate your work. Plus, you reclaim control over your business, your boundaries, and your sanity. And that is not just good for business; it’s good for you.

So, here’s to breaking up with bad customers. It’s not you, it’s definitely them. And trust me, your business—and your peace of mind—will be better for it.

INA Towing News Top Service Provider

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BLP MEDIA
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INA Towing’s Christmas Celebration in Baltimore was a magical sight to see.  As long as I can remember, it has been tradition for Gay Rochester, CEO of INA Towing and the INA Team to convert a penthouse at the Lord Baltimore Hotel into a vision from the North Pole. Magical is the operative word, but it’s something you don’t forget. During this event, INA brings elite towers throughout Gay’s network into Baltimore during the week of the American Towman Show. Gay Rochester uses this time to express to her network about their importance to her and her team.

INA Towing’s main stay is their commitment to paying their tow professionals their worth, getting them to and from jobs and back to their families safely. Gay Rochester started our group off on Thursday evening after the show with a wonderful 5-course meal. Gay uses this time to remind her network of her commitment to them, their families and this great industry.

Friday started with a wonderful continental breakfast which allowed time for everyone to gather and enjoy community before taking on the day. Lunch appetizers were offered for all attending the activities of the day. This year, they held the 2nd annual INA: BouRb-A-Nation. This special event took place during the Friday night party that allows attendees to try some of the best top-shelf bourbons for a simple donation to the TRAA Scholarship Fund.  This was followed by a Bourbon Auction that INA Towing matched dollar for dollar.  Incredible assistance to a great cause, don’t you think? In 2024, INA Towing and their tow professionals raised over $34,000.00 for the TRAA Scholarship fund.

This year, I am happy to announce that the 2025 INA Christmas Party and the Auction raised north of $50,000.00 for the TRAA Scholarship Fund. Huge result! This is an event that should not be missed in the future with amazing food, great company, and an auction that gives back by investing in the future of our industry. This legendary event was put together by Gay Rochester (CEO), Kim Huesman (Sr VP of Operations), Matt Whitehead (Director of Maintenance), and Katrina Lumas (Operations Manager). INA Towing has assembled a dream team, with a heart and passion for this industry and its Tow Professionals! Don’t mis this event Nov 2025, we hope to see you there!

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