You’re Not Alone

BLP MEDIA

I look back at my career in towing and realized that I have accomplished a lot. I’ve had the opportunity to write articles for Tow Times, American Towman Magazine, and Tow Professional Magazine for the past 11 years. At a variety of trade shows, I held seminars and trained hundreds of towers in how to be successful in private property towing. With those successes, I put them in a book that shows all the steps I took to be successful.

In 2009, I started one of the largest towing associations in the U.S. (Southwest Tow Operators, in Texas) which runs annually on a budget of $200,000. In 2009, American Towman Magazines awarded me Towman of the Year and I made the cover of their magazine. I was able to sell my business after just 7 years and had 2 bidders fighting for my company. At that point, I decided to retire, but I was quick to realize that retiring was not for me.

I wanted to continue to help owners with their business, so I started TowTrax, a phone app that gets towers the tows that they never had before. It’s a multimillion-dollar business and has two dozen tow companies holding part ownership in the business. If you are interested in buying ownerships in TowTrax, give me a call.

As my staff runs TowTrax, I want to continue to work in the industry, so I’m starting another business that gives me the opportunity to work directly with you and help you grow your business. I want to work with you as a consultant and offer all my knowledge to you. I developed a website which is loaded with videos that show step-by-step all the parts to starting a successful business. You can post questions you might have, decisions you are about to make, needing help, or problems you are facing, and you need an outside opinion.

You pay an annual fee of $75 and get me for the year. I also have a team of professionals that work with me and are excited to offer help to your growing business. These guys are retired businessmen who have faced the problems or obstacles you face in your day-to-day business and will help you overcome them.

Here is what my team can offer you in your business.

Problem solving

Identify inefficiencies, weaknesses, or challenges
Provide customer strategies

Special Expertise

Brings knowledge the client does not have in-house. Things like finance operations, marketing, technology, legal compliance.
Advice based on real world experience and proven methods.

Business Growth

Help increase revenue, improve profit margins, and expand markets. Offer guidance on branding business, advertising, pricing, and scaling the business.
Implement systems for on-going improvement with municipal, consumer, and private calls.

Training and Development

Training employees, managers, or owners in best practices, leadership, or technical skills.
Improve systems for on-going improvement. We can recommend driver certifications, safety, and professionalism
We can help coach owners with leadership, hiring, and team building. Help staff with call handling, invoicing, and customer service.

Operational Improvements

Streamline workflows, cutting waste, or reducing cost, we can identify issues with dispatching, response time, or driver turnover.
Improve customer service, dispatching software can also help you with customer complaints, or truck downtime, re-use, or internal processes. We have expertise in working with the police, motor clubs, and municipalities. We can help you face insurance problems and DOP compliance. Help you streamline GPS and call intake. Recommend software to track trucks, jobs, and payments. We can give you ideas to cut fuel waste, downtime, and unproductive labor hours.

Strategic Planning

Build business plans, marketing strategies, and investor pitching
Help set and track goals for growth, exit planning, or investment. We can help boost cash flow through better pricing and billing processes. If you are looking to open a second location or sell the business, I have done it all. I offer a fresh set of eyes to help you evaluate your pricing, your employee performance, and customer experience. I can help you spot the weaknesses or missed opportunities your competitors are taking advantage of.

Outside Perspective

Provide feedback, unbiased feedback,
See blind spots that owners or staff may overlook

When you read this article, you might take it as an advertisement for my new company. I assure you all the information in the article are things I addressed when I ran my business. I joined a group of business owners that got together and helped each other with our business problems. I was the only tow company listed in the group, and there were 10 of us. It was very helpful because I did not have to handle things myself.

I paid $500 a month, and it was worth every penny. I am offering you my services for an annual fee of $75 a year. If interested call me at 469-774-0340, text me at this number, or send me an email (dan@towtrax.com).

NEW Preventing Roadside & Work Zone Deaths Act

BLP MEDIA

TRAA is thrilled to share that the bipartisan Preventing Roadside and Work Zone Death Act (H.R.2992) has officially been introduced! Many of you will recall from past notices that TRAA has been working with Congressman Troy A. Carter Sr. (LA-02) since the original version of the Prevent Roadside Deaths Act was introduced in the last Congress. Even better news is that this new version explicitly includes “traffic incident responders” as a direct result of TRAA’s efforts.

Additionally, the successful constituent meetings held by many of our members during TRAA’s Legislative Action Workshop & Hill Day in February have also resulted in three Members of Congress agreeing to join Congressman Troy Carter (D-LA 2) as original cosponsors of this legislation – Representatives Dina Titus (D-NV 1), Rudy Yakym (R-IN 2), and Rob Bresnahan (R-PA 8).

If enacted, the Preventing Roadside and Work Zone Death Act would establish a coordinated effort under the U.S. Department of Transportation, including data collection initiatives, enhanced Slow Down, Move Over campaigns, and the creation of a task force to develop concrete strategies to save lives.

To continue building momentum and raise awareness, we’re asking TRAA members to contact their representatives and ask them to cosponsor H.R.2992.

Q2 2025 Industry Update for Jerr-Dan Dealers & Customers

BLP MEDIA

From the Desk of Bob Nelson

Q2 2025 Industry Update for Jerr-Dan Dealers & Customers

As we move into the heart of 2025, I want to take a moment to reflect on the current state of the towing and recovery industry and share some updates on what we’re seeing across the country.

It’s tradeshow season, and we’re seeing strong engagement at these events. The visitors coming through our booths aren’t just kicking tires—they’re buyers and ready to invest. That tells us there’s confidence out there, even if it’s cautious.

Towers are staying busy. Across much of the U.S., winter brought solid snowfall, fueling Q1 activity and keeping trucks on the road well into early Q2. As the saying goes, “when it snows, we tow,” and that was certainly the case for many of our partners this season.

We expected a slow start to the year, and that’s largely played out. But the forecast points to a ramp-up in the second half. With schools letting out for summer and families getting on the road for vacation, we anticipate a strong uptick in roadside demand this summer. Historically, June through August have been prime months for towing activity, and early indicators suggest this summer will follow that same trend. We predict that Q3 and Q4 could bring the momentum we’ve been waiting for.

Still, we know there are real challenges influencing buying behavior. Interest rates remain high, financing terms are stretching longer — some out to 12 years — and insurance premiums continue to climb. Dealers are working hard to move 2024 inventory, but buyers are taking their time, weighing economic uncertainty and watching how things unfold with tariffs, chassis supply and recession chatter.

At Jerr-Dan, we’re staying focused on what we can control: Continuing to invest in product development and standing shoulder to shoulder with our dealers. This spring, we’re excited to launch a new attachment designed to expand operator capability, and later this year, we’ll be introducing a new truck that reflects our commitment to performance, safety and innovation.

We remain optimistic about where the industry is headed. Demand is there. Work is out there. And when the market turns — and it will — we want our partners ready to capitalize. Thank you for your continued trust and for all you do to keep the towing world moving.

Wishing you a strong and successful Q2,

Bob Nelson
Vice President & General Manager, Jerr-Dan

What Makes a Medium-Duty Chassis Ideal for the Tow Industry?

BLP MEDIA

In the tow and recovery industry, time, reliability, and comfort are more than preferences, they’re requirements. For fleet owners, operators, and drivers, the choice of a medium-duty truck chassis can make a measurable difference in daily efficiency, safety, and long-term profitability. Today’s top-performing chassis platforms offer more than just strength and power; they’re built around the real needs of the people who operate them.

Durability and Performance

At the core of every successful tow operation is a truck that can manage tough loads and long days. That begins with a strong frame. Many fleets look for chassis offering frame strength up to 80,000 PSI, ideal for heavy-duty upfitting like flatbeds and wheel lifts. A dependable powertrain is just as critical. Hino Trucks, for example, pairs a proven Cummins 6.7L diesel engine with an Allison 6-speed automatic transmission in all of its models, striking a balance between performance and efficiency. Hino offers an industry exclusive 5-year standard transmission warranty.

Driver-Centric Cab Design

The cab is more than a workspace, it’s where drivers spend most of their day. That’s why comfort, visibility, and accessibility matter. One area where Hino clearly differentiates itself is in its wide, automotive-inspired cab design. The interior offers ergonomic seating, intuitive controls, and a layout that was designed with the driver in mind.

Over-the-hood visibility is another key consideration. Towing professionals often operate in high-traffic or roadside emergency conditions. A clear view of the road and surrounding vehicles not only improves safety, it also reduces driver fatigue. Hino’s cab design and low-profile hood contribute to best-in-class visibility, making it easier to see in tight or congested spaces.

Agility and Serviceability

A truck built for towing must be agile. Whether navigating narrow urban streets or backing into a tight recovery position, a 55-degree wheel cut allows for exceptional maneuverability. Hino offers one of the tightest turning angles in the industry.

Ease of maintenance is another overlooked but critical feature. Hino’s cab and hood design allows for quick engine access, simplifying driver pre-trip inspections and saving technicians time during routine service. These small efficiencies add up over the life of a truck, reducing downtime and improving uptime.

Versatility and Peace of Mind

Tow fleets need options. Whether running a solo rollback or a full fleet of recovery vehicles, chassis configurability is key. Medium-duty platforms like Hino’s L Series offer multiple wheelbases with standard and extended cab options, accommodating a variety of upfits without costly customizations.

Long-term dependability is also top of mind for owners. Hino supports its trucks with some of the most extensive standard warranties in the industry while also offering an array of extended chassis warranties out to 7 years/300,000 miles, a valuable consideration when evaluating total cost of ownership. These warranties give operators and business owners peace of mind, knowing they’re backed for the long haul.

A Platform Built for Purpose

When it comes to selecting a medium-duty truck chassis for towing, it’s not just about specs, it’s about how those specs translate into real-world performance. From a driver-focused cab and best-in-class turning radius to serviceability and strong OEM support, Hino Trucks has earned a reputation in the towing community for reliability and ease of use by providing The Ultimate Ownership Experience.

Ultimately, choosing the right chassis comes down to identifying the features that matter most to your operation, and making sure the truck you select is built to work as hard as you do.

Advanced Track Solutions, LLC.

BLP MEDIA

Introduction

In the ever-evolving world of vehicle transportation, efficiency, safety, and innovation are key. ResQTrack emerges as a groundbreaking solution, catering to the needs of professionals and industries that require reliable and precise vehicle relocation. Whether used in emergency scenarios, industrial applications, or routine operations, ResQTrack represents a leap forward in vehicle mobility technology.

Overview of the ResQTrack

The ResQTrack vehicle mover is a highly versatile machine designed to assist in the seamless relocation of vehicles. ResQTrack offers capabilities from small cars to full size SUV’s and pick-ups, it is engineered to handle diverse weights and dimensions. The ResQTrack is powered by a gas or diesel engine and provides unparalleled ease of use, making it an obvious choice for automotive professionals.

Core Features

Precision and Control: The ResQTrack is remote controlled and allows for precise movement of vehicles, making it ideal for tight spaces or challenging environments. Locations where standard wreckers or flatbeds are unable to reach.
Adaptability: Its design accommodates various vehicle types and sizes, ensuring versatility across multiple applications.
Damage Free: ResQTrack allows for damage free operation, the only part of the vehicle that is touched is the surface of the tires, thus eliminating the risk of damage to vehicles.

The ResQTrack vehicle mover finds its utility across a wide range of scenarios and industries. Below are some of the key applications:

1. Emergency Response

In situations where vehicles need to be quickly relocated and responders are in a “hands off” transport, the ResQTrack delivers unparalleled efficiency. ResQTrack can place vehicles in a secured law enforcement facility without even rolling a wheel or touching the vehicle.

2. Automotive Repair and Collision Centers

Mechanics and automotive professionals’ benefit from the ResQTracks ability to effortlessly position vehicles in garages or repair bays. Its precision ensures that vehicles are moved without any risk of damage.

3. Parking Management

The ResQTrack vehicle mover is a game-changer for parking facilities where space is at a premium. It enables staff to optimize vehicle arrangement, ensuring efficient use of available space. Parking structures always pose a problem, ResQTrack eliminates these stressful multi-truck types of calls.

4. Breakdown Towing

Today’s technology in vehicles possesses a serious problem for the towing industry. Electronic Park brakes and electronic transmissions create problems for everyday towing. ResQTrack eliminates wasted time trying to release brakes or engage shift lock releases.

The adoption of the ResQTrack brings numerous advantages to its users:

Time-Saving: Eliminates the need for multiple trucks and multiple drivers.
Cost-Efficiency: By enhancing operational efficiency, ResQTrack helps save costs on labor and resources.
Ease of Operation: Even with minimal training, operators can use the ResQTrack effectively, thanks to its intuitive controls.
Return on Investment: Allows for 1 truck instead of time wasted, waiting for a support truck, which allows other trucks to be working other calls.

Maintenance

Maintaining the ResQTrack is straightforward, thanks to its robust design, routine maintenance ensures its long-term functionality.

Customer Support

Advanced Track Solutions offers comprehensive customer support, including:

Technical assistance and troubleshooting.
Access to replacement parts and upgrades.
Training for new operators.

Conclusion

The ResQTrack represents a paradigm shift in vehicle relocation technology. Its innovative features, diverse applications, and user-centric design make it an indispensable tool for professionals in the towing industry. As technology continues to advance, solutions like the ResQTrack pave the way for safer, more efficient, and sustainable practices in vehicle transportation.

For the towing industry, the ResQTrack stands out as a versatile and reliable addition to any fleet. It not only simplifies vehicle relocation but also inspires confidence in operators, ensuring that every task is completed with precision and care. The ResQTrack is more than just a tool—it is a testament to what modern engineering and innovation can achieve.

We Are Back! YES, We Are!

BLP MEDIA

You got it! We are back at the Great Wolf Lodge in Mason, Ohio. Mark your calendar right now while you are reading this article in the number one magazine for Towing and Recovery industry. Additionally, mark it for September 25^th -28^th, 2025. For so many years, the towing companies, all throughout Ohio, Kentucky, and West Virginia, packed the Great Wolf Lodge for the best family tow show of the year.

The event is called the Midwest Regional Tow Show. Do yourself a favor. Don’t miss this great time at a spectacular location. Your children will thank you for bringing them to the most family-friendly show of the year. Children are entertained on Friday and Saturday evenings, allowing parents to attend the show events.

The women of TRAO host a luncheon, featuring a Safety, Fashion Show with new apparel complete with male “models”. I was one of them two years ago, known to readers as the “Love Doctor”. Yes, I did strut down the runway while showcasing new apparel, and with style, I might add!

For learning instruction, there will be plenty of seminars. Yes, there is no cost to go to a class while at the Great Wolf Lodge for one of the best tow shows of the year.

The most attended part of this show is held on Thursday night. It starts at 5:30p. It is called “Celebration of Life”/Slow Down, Move Over Event with a full-scale parade. I participated last year. I was honoring Linda Unruh’s son, Bobby who was killed on the roadside helping a tractor trailer out of a ditch.

Now, let me spend a few moments about the reason I like this show much more than other shows. Yes, it is the most family-friendly tow show of the year. I will certainly give it that. Here’s another reason I prefer this show. On Friday night, you will find me at the Injured Driver’s Fund Auction. There is plenty of food, drinks, music and a cash bar at this event. I will be bringing some items for the auction. All the proceeds go straight to the Injured Driver’s Fund. The live auctioneer makes it fun and very entertaining. All the items line the walls of this big room which have been donated by fellow towers, and vendors attending this show. So, bring one or two items to auction off for this great cause. Additionally, after this event, you can join in a poker tournament.

Ok, Women! Saturday is for you. At 12:00pm, the TRAO puts on the Women’s Luncheon. Get your tickets for $20.00 at the WTRAO booth located in the main conference area. A reminder though, dress in your best Western attire. Best dressed wins an award. Every night is “Lil Towers Night”. One night they do a camping event while Saturday night is movie night and a pajama party.

For all adults, every night is karaoke night. In Ohio, they have “the karaoke singers”. It is fun to watch everyone take the stage, and they have a great time. There are always people there that will sing along with you. Last year, I did the Blues Brothers rendition of “I’m a Tow Man” with Chuck Camps band from the Great State of Georgia. We had towers from lots of other states, a bunch from Florida were there too. So, go to their web page at Midwest Tow Show.org or call Bruce Bender at 513-791-7555 if you want a booth or to make reservations.

Until September 25th, I’ll see you on the next podcast.

Towing the Line and Leaving a Legacy: Marilyn Rogers

BLP MEDIA

“On the Brink of a Great Career – Who’ll Push Me Off?”

Marilyn Rogers might not have known just how spot-on her husband Dewey’s high school yearbook caption would be, but life sure had a way of making it true. From small-town high school sweethearts to towing industry pioneers, Marilyn and Dewey carved out a legacy in towing, proving that resilience, family, and a bit of Wisconsin grit can build an empire.

From Gas Pumps to Tow Trucks: The Start of Something Big

It was 1955. Marilyn and Dewey were just 22 years old when they took a leap of faith and leased a Mobil gas station in South Beloit. The plan? Temporary. Dewey had his sights set on becoming a pharmacist, but life had other ideas. The country was in a recession, and with a little one at home, they had to make the practical choice, and one that ended up shaping the rest of their lives.

New Year’s Eve 1957, a blizzard swept through the area. That night, tragedy struck when a local tow truck driver lost his life while winching a car out of the ditch. The police chief approached Dewey, asking him to purchase the company from the driver’s widow. He even offered to help finance the deal because the area needed a towing service…and fast.

By January 7, 1958, Marilyn and Dewey officially owned their first tow truck. It was a 1956 Chevrolet pre-war Holmes W-35 Heavy Duty Wrecker. The same truck involved in the tragic accident that changed their path now became the foundation of Dewey’s Service Inc.

A Family Business in Every Sense

Marilyn made it clear. The employees from the previous owner would keep driving the truck, but Dewey needed to stay at the gas station. Having a young child at home and witnessing firsthand the dangers of the job, she was determined not to become a widow herself. But, as anyone who has ever been in towing knows, plans and reality do not always align. Dewey wasn’t one to sit on the sidelines either, and before long, he was out running calls right alongside the crew.

As the years rolled by, towing became a full-on family affair. Marilyn’s sister, Gladys, stepped in to help with the kids and the bookkeeping. Her mom lived close

to the school, so the kids always had a safe place to go. Marilyn did it all- dispatching, bookkeeping, running the gas station counter, and even hopping behind the wheel when duty called. Marilyn wasn’t just balancing work and home, she was integrating them.

In 1967, Marilyn and Dewey attended the first-ever Wisconsin Towing Association (WTA) meeting. It was a smoke-filled room of men and not another woman was in sight. They arrived 15 minutes late, and Dewey, refusing to stay, turned right back around. However, at the second meeting, Marilyn was prepared. She grabbed their daughter, Jean from the car and marched right in. Dewey had no choice but to follow. Decades later, Jean would become the second-ever female president of the WTA – a full-circle moment! That is something that still makes Marilyn smile today. It was not always easy for women in towing, and Marilyn fought for years to get the ladies their own space at industry events. When the WTA finally set up a Ladies’ Luncheon at the annual convention, she knew that progress was being made.

The Highs and Lows of the Towing Life

Marilyn wore a lot of hats, but she was never afraid to roll up her sleeves and get to work. One Easter morning, eight months pregnant and dressed in her Sunday best, she had to jump in a truck to help on a call, heels and all. And when Dewey needed backup on long hauls, Marilyn would drive while he slept, waking him up when they hit a city so he could take over.

But the road was not always smooth. Marilyn recalls some of the toughest times:

The Break-In – After towing a car involved in an arrest, the suspects stole Marilyn’s purse. They broke into their home not once, but twice, and the second time, they tied up the whole family. Thinking fast, Marilyn told them the police were expecting them on a call. If they didn’t show up, officers would come looking. That was enough to scare them off, and the police caught them soon after.
A Roadside Tragedy – In the 1980s, her son-in-law Gary and driver Doug were hit while working on the side of the road. Both survived, but Doug suffered severe burns. To this day, Gary carries the mental scars from that accident.

A Legacy That Lives On

Today, at 92, Marilyn may not be in the shop every day, but she is still the matriarch, keeping the business and family together. She lives in a four-generation household with her daughter, Jean, son-in-law Gary, granddaughter Johanna, and her great-granddaughters who keep her on her toes. The business has grown from a single truck to a fleet of ten, and employees are not just employees, because they are family, whether they share her last name or not.

Marilyn may not have had role models in the industry when she started, but she and Dewey built something bigger than themselves…a legacy of resilience, innovation, and family-first values. They turned a gas station lease into a multi-generational business, proving that success is not just about having a plan, it is about the grit needed to roll with life’s unexpected detours. Over time, the WTA and the towing community became her extended family, offering support and friendship through the ups and downs of this wild industry. Marilyn is proud of the business she and Dewey built brick by brick, mile by mile.

If there is one thing Marilyn’s story proves, it is that the greatest careers don’t always come from a plan. Sometimes, they come from picking up the phone and answering the call. Literally! Seven decades, countless stories, and an unwavering commitment to the towing industry, Marilyn and Dewey didn’t just build a business. They built a legacy that continues to grow.

TRAA Applauds Nomination of Derek Barrs as FMCSA Administrator

BLP MEDIA

TRAA proudly applauds the nomination of Derek Barrs as Administrator of the Federal Motor Carrier Safety Administration (FMCSA). With an extensive background in highway safety and transportation, Barrs is exceptionally qualified to lead FMCSA in its critical mission to enhance roadway safety and oversight for the commercial motor vehicle industry.

Barrs brings decades of experience in transportation safety and infrastructure, having previously served as Chief of Florida’s Highway Patrol, where he played a key role in statewide traffic safety initiatives. He then joined HNTB Corp., a leading transportation engineering firm, where he further solidified his expertise, as he worked on transportation-related projects focused on improving roadside safety and efficiency.

“The nomination of Derek Barrs is a strong step toward ensuring that FMCSA remains dedicated to improving highway safety and the regulation of commercial motor vehicles,” said TRAA President, George Kuntz. “His extensive background in highway safety and transportation-related initiatives positions him as the right leader for this role. For the towing and recovery industry, Barrs’ appointment is particularly promising, as he understands the critical role our professionals play in keeping roadways clear and safe. His leadership will help address key challenges such as roadside safety protections and fair regulatory policies that impact our industry.”

TRAA urges the Senate Commerce, Science, and Transportation Committee to move swiftly in confirming Barrs as FMCSA Administrator. His leadership and expertise will be invaluable in fostering policies that support safe and efficient roadways for all users, including the towing and recovery industry. His deep understanding of highway operations and emergency response will be instrumental in ensuring that towing professionals are recognized as essential to roadway safety efforts.

Tow Truck Coalition Calls on Congress to Revoke California’s De Facto Diesel Truck Ban

BLP MEDIA

Regulations Have Proven Economically and Technologically Infeasible

April 7, 2025, Sacramento: A national coalition of state towing and recovery truck associations is urging Members of Congress to pass Congressional Review Act Resolutions that reverse the de facto ban on medium to heavy (MHD) diesel truck engines over the next decade.

“While California’s electric vehicle mandate is well-intended, the Advanced Clean Trucks and Omnibus NOx regulations have proven technologically and economically infeasible,” said Josh Lovelace, national director of the Safe Roads Coalition. “The regulations are so costly and onerous that truck manufacturers are not building medium to heavy-duty (MHD) electric trucks that meet basic performance and safety standards of towing and recovery vehicles, and the sales of combustion truck chassis are coming to a standstill in states that have implemented California’s rules. Moreover, even if manufacturers were mass-producing medium to heavy-duty electric trucks, states are not on track to building enough big truck charging stations along America’s interstate system.”

Five of the ten states that adopted California’s rules have immediate implementation deadlines, and they seek to delay the regulations in whole or in part. The regulations have suppressed the sales of medium to heavy-duty (MHD) combustion engine trucks before truck manufacturers can mass-produce ZEV alternatives, and states do not have adequate charging stations for large trucks. As an indication of what will happen in other states, in the first model year enacting this regulation MHD combustion engine chassis sales declined by over 80 percent in California. Despite CARB’s amendments to the ACT regulation in October 2024, truck dealers and upfitters have not reported increased availability or sales.

“No matter how well-intended, California’s electric vehicle regulations should not be allowed to wreak havoc on America’s economy and deny the motoring public access to reliable roadside services,” said Lovelace. “One must only look at California to see how the regulations impact other states. California’s manufacturing and sale of towing and recovery trucks is coming to a screeching halt.”

H.J. Res. 87 (James-MI) would reverse the EPA’s decision to approve a waiver granted to California allowing the State to mandate the sale of zero-emission trucks, otherwise known as the Advanced Clean Trucks regulations.

H.R. Res. 89 (Obernolte-CA) would end the EPA’s decision to allow California to implement its most recent nitrogen oxide (NOx) engine emission standards, which create burdensome and unworkable standards for heavy-duty on-road engines.

Co-leads of the resolutions include California Congressmen Kevin Kiley and Jay Obernolte.

Public safety agencies widely recognize towing and recovery drivers as part of the roadway safety network that supports motorists and first responders. By providing reliable roadside assistance 24/7 and clearing road accidents and mechanical breakdowns, motorists and truckers spend less time stuck in traffic, use less fuel, and generate less greenhouse emissions. In California (Freeway Service Patrol) and some other states, towing services partner with state and local transportation authorities to provide free highway services. UC Berkeley found that tow truck availability reduces emissions by removing vehicles quickly to reduce traffic congestion.

The Safe Roads Coalition is a coalition of towing and recovery truck businesses from 11 ACT states that seek delays, or the exemption afforded other emergency vehicles (police, fire, and government-owned tow trucks). There are an estimated 45,000 towing and recovery businesses in the U.S. Visit www.saferoadscoalition.com for news, including an explainer video.

Contact: Marko Mlikotin

River City Communications

marko@rivercitycomm.com

m 916.799.7574

Keep Driving Forward… Conversations About the Future with Industry Leaders

BLP MEDIA

Lee, Matt and Martin Giles, Atlanta Wrecker Sales, Chesnee, SC & Athens, GA

JERR-DAN: Besides sales, excellent customer service, and so on, what do you feel is one of the most important issues facing our industry? Let’s include everyone — manufacturers, distributors, towers and towing company owners.

ATLANTA WRECKER SERVICE: Training. Without a doubt. And we would add one more group that we wish we could get the training message out to: “civilians.” That is, those driving cars and trucks out there and making life dangerous for operators. But we will try to just focus on the changes we can make.

JERR-DAN: How have you, as a company, tried to make a difference?

ATLANTA WRECKER SALES: As our facility has grown, we’ve partnered with one of the well-known WreckMaster trainers, Scott Aey, and hosted his training sessions at our location. We have an extra building that comfortably accommodates 40-50 people. It’s a perfect mini-convention hall, it even has its own kitchen. And it is “neutral territory,” a place where even competitors can feel easy sitting down together. So now we try to host at least one session per year, but we’ve made it available for Scott whenever he needs it — we’ll host the session, we’ll feed the attendees, we’ll clean up after them.

JERR-DAN: It sounds like training is more than just a customer service issue to the Giles family and the company.

ATLANTA WRECKER SALES: That is true. We believe that it is of critical concern to our industry, and we feel like all of us in towing and recovery need to do what we can to improve training programs and increase the number available. We have to train these newcomers to our industry how to do their jobs in such a way that they don’t get hurt.

Lee is always happy when we do one of these classes. The rest of the team feels the same. We will see a lot of young people in a class and we know that if we hadn’t hosted this class and if the trainers hadn’t shown them how to do the work correctly and safely, those young people would have a much higher chance of getting hurt down the road. But now they can go back to work for their boss, maybe make their boss more money, make themselves more money, and stay safe. And that’s the most important thing.

About Atlanta Wrecker Sales
Atlanta Wrecker Sales Inc. is proud to be the #1 Jerr-Dan equipment distributor for wreckers and tow trucks. For the 12th year in a row, we have been named Jerr-Dan’s #1 distributor, which has created a reputation of excellence that we continuously strive to keep. With 10 years of quality experience, Atlanta Wrecker Sales Inc. can promise the lowest prices and the best service in the wrecker, carrier and tow-truck sales and equipment industry.

At Atlanta Wrecker Sales Inc., we strive to offer our customers the experience of purchasing a specialized custom-built unit with a professional, courteous staff of people who know what the customer wants in order to get them what they need. That is why we have become a turn-key operation, handling everything from arranging for financing and lease plans, to delivering the finished product to our customers’ doorstep.

Atlanta Wrecker Sales Inc. is located in the Southeast United States with offices in South Carolina and Georgia, but we offer our services nationwide.

Hino Trucks USA

BLP MEDIA

A big thank you to Nozomu Harada, Hino Motors Limited’s Chief Total Support Officer, for visiting our corporate headquarters this week. It was a pleasure to host you and discuss exciting opportunities ahead.

At Hino Trucks, we are fully committed to leading the charge of Total Support for our customers across the US. By staying in constant contact with our customers, we gain invaluable insights into their operations, allowing us to better understand and anticipate their needs.

Together, we’re positioning ourselves to make a positive impact and provide tailored solutions that drive success. Here’s to continued collaboration and growth! #CustomerCommitment #TotalSupport #UltimateOwnershipExperience

EVRoadHERO: The Smarter Choice in Mobile EV Charging

BLP MEDIA

Portable • Powerful • Clean • Profitable

We believe our mobile EV charger strikes the ideal balance for roadside rescue situations. Unlike bulky, high cost
solutions, our unit is purpose-built for applications where speed, reliability, cost and simplicity matter most.

LOWER COST

Thousands less than other solutions — without sacrificing performance.

CLEANER POWER

We use an inverter generator ensuring clean, EV-friendly electricity, unlike other systems that may not deliver quality power EV’s prefer.

GREATER PORTABILITY

At just over 200 lbs., with wheels and a compact 29″x29″x29″ footprint, it’s easy to load, move, and deploy — even from the back of a midsize SUV

MULTIPURPOSE GENERATOR

Purchase for your towing business and use it for yourself at home during outages.

Adding miles of range to an EV battery is far more complex than a simple “miles-per-minute” promise. EVRoadHERO offers conservative, realistic estimates based on real-world factors—not marketing hype. When an EV battery is at 0%, as is often the case during emergency charging, the vehicle will typically limit how fast it can accept power. This is a built-in protection feature — and it applies regardless of how powerful the charger is.

Even under ideal conditions, mileage added per minute depends on several variables:

The type of EV— Smaller, more efficient EVs (like a Chevy Volt) can add more miles per kilowatt-hour than larger models.
Battery status— A cold or depleted battery won’t accept charge as quickly.
Weather conditions— Cold temperatures slow everything down.

Rather than promising “up to” scenarios that only apply in perfect lab conditions, we give you realistic performance expectations based on how EVs behave in rescue situations — because that’s when you need accuracy the most.

FAST CHARGING

Our 9kW unit delivers ~5 miles of range in 11-12 minutes – plenty to get most EVs back on the road quickly. While 11kW units are 1-2 minutes faster, they cost thousands more and sacrifice portability. We offer the best balance of speed and cost. For more information visit: evchargehero.com

Don’t let thermal runaway impact your EV response business

BLP MEDIA

Electric vehicles (EVs) are great for curbing emissions, improving air quality and reducing our dependence on fossil fuels. The environmental benefits are hard to ignore, that is until an EV is involved in an accident and the underlying battery system is compromised, putting the motoring public and entire neighborhoods at risk.

EVs damaged in accidents are particularly vulnerable to fires. As soon as the batteries are impacted, a chemical process known as thermal runaway can begin. This harmful by-product, inherent to lithium-ion batteries in EVs, involves the storage cells spiraling into an unmanageable, self-heating condition.

The resulting escalation in temperatures can lead to EV fires blazing at intense temperatures, reaching between 4,000 to 5,000 degrees Fahrenheit. By comparison, a typical gasoline-powered vehicle burns at around 1,500 degrees Fahrenheit. Uncontrolled, this threat poses an urgent health risk to emergency responders at the scene and nearby residents.

According to industry experts, firefighters and hazmat personnel do not have direct access to the batteries underneath an EV. Those cells can be damaged from the impact of the crash or punctured from debris on the road. Either way, thermal runaway generates toxic fumes, and the hydrofluoric acid in the smoke and liquid quickly becomes an eye, lung and skin irritant.

Thermal runaway can begin as soon as temperatures reach the range of 302 and 428 degrees Farenheit. Early warning signs can include increasing temperatures in the vicinity of the EV and a sweet odor in the air. Off-gassing occurs right before thermal runaway begins and can often be detected by smoke alarms and Li-On Tamers.

Other visual clues that thermal runaway may be initiated include sparks, flames, leaking fluid, gurgling sounds and vapors emanating from the batteries. Firefighters, hazmat teams and other responding personnel, including tow truck operators, need to protect themselves with self-contained breath apparatus.

The best method to control the thermal runway is to cool batteries down with water, whether at the scene of the accident or in storage following the collision. Fires can erupt immediately upon impact or unfold long after the battery system sustains damage. Well documented, thermal runaway can manifest hours, days or even months following the initial car collision.

Zip’s AW Direct, a leading supplier of vehicles and accessories to the towing and recovery industry, has examined this phenomenon extensively and recently partnered with the Firebox as the ultimate response to EV fire risks. This patented containment system provides unparalleled mitigation in storage or impound lots.

“Vigilance regarding the potential fire hazard is paramount when storing compromised EVs, not only to curb additional property damage but also to safeguard the environment and public from potential harm,” explained David Rottinghaus, executive vice president at Zip’s and a staunch proponent of safety measures in the burgeoning EV market.

“Currently, tow storage lots, auto auction companies, repair shops and collision centers lack the necessary infrastructure for safely storing these vehicles,” he continued. “Traditional methods, such as installing concrete barriers or distancing an EV by 50 feet, are insufficient when managing the risks associated with potential EV fires.

“While these measures might help prevent the spread of fire to nearby vehicles or structures, they fail to address critical issues such as thermal runaway and effectively containing hazardous chemicals that may be released into the air or seep into the ground,” Rottinghaus added.

Unlike porous, temporary concrete structures, the Firebox is a watertight metal box that can be filled with 18” of water–roughly 1,500 to 2,000 gallons–to safely contain an EV fire and prevent thermal runaway. Once the fire risk has been abated, the contaminated water can be extracted by a pump and responsibly discharged at a proper water treatment facility.

The Firebox measures 120” wide by 288” long and is filled with water through an external supply valve. The treated wood floor protects against caustic chemicals, and the top can be secured with a metal mesh enclosure and locked to preserve evidence. A separate sprinkler system can also be installed to help regulate heat from outside sources.

Compared to heavy concrete blocks, the Firebox is also portable. Despite its 14,000-lb. tare weight, the unit can be repositioned in open lots by a yard lift, roll-off truck or industrial carrier. Providing room on all sides of the EV both inside and out, the Firebox can be set next to other vehicles to save room for other incoming-producing storage space opportunities.

Without a self-contained structure, best management practices from professional organizations recommend a barrier of at least 50 feet from damaged EVs that are at risk for fires at storage facilities. The Firebox eliminates that interim perimeter guideline, so it can be placed near other vehicles and three feet from the property line, unlike other fire-prevention measures.

For pricing and to explore your options for the Firebox, contact the sales team at Zip’s at 800-222-6047 or sales@zips.com

Florida Tow Show 2025 In the Books

BLP MEDIA

In this issue of the Tow Professional magazine, I want to talk about the 2025 Florida Tow Show. What an amazing time we had. It was held amongst the beautiful scenery of the majestic and warm-weathered city of Orlando, Florida from April 10^th– 12^th. The walk from our hotel was only 3 blocks. That’s less than a mile away from the biggest recycling trade conference that’s held in the USA. However, Chuck Camp, the producer of the Tow Professional podcast, and I were at the recyclers show first and then drove those short blocks over to the Florida Tow Show with all our podcast equipment in tow. Our time there is always spent with great towers from all around the world along with their prospectives of our industry. This conference is the largest, international tow show in our country, and we’re quite proud to call it, “the largest”.

As I do each year, I bought a few tickets to the Hino L6 Extended cab sporting a Miller Industries Flatbed. This raffle is to benefit the towing industry’s training, education and legislation needed for the professional wrecker operators of Florida. I am quite proud of all our professional wrecker operators. Chuck Camp and I were there very early on Saturday morning, setting up to film Jim Shellhass from Ranger STT. He did a great job on private property towing and ways to make more money in parking management. As always, we, as an industry, must be thinking about ways to keep moving forward because if we don’t, we will soon be behind in this industry. And, we’ll be wondering how that happened so fast. Besides this class about Jim and what he’s doing, I also got to see some other friends.

Speaking of friends, I also got to see my dear friend, Brian Riker who had spoken in the same room the day before for Allstate Roadside on the subject, “Solving the Google Puzzle, Essential Pieces for Online Visibility.” Now being outside Jim’s room while Chuck was setting up his video camera, I got to spend a few minutes with Ruthie Landoll, who was on her way to get everything ready for the PWOF ladies’ luncheon. Ruthie was dressed from head to toe in her leopard outfit, fitting the theme for the PWOF luncheon. Joining Ruthie’s safari meant having some fun. All the ladies that were there said it was the best ticket that they had bought because of all the givebacks they received. It appears to me that Ruthie gets better at doing that luncheon every year. Go Ruthie! We can’t wait to see what you plan for next year.

Yes, Jeremy from the Alliance Funding Group was giving out beer, wine and lemonade this year. He had to add lemonade to satisfy all the church goers. And that was good for those that didn’t prefer beer and wine. Everyone was happy. Thank you, Jeremy.

Please listen to the Tow Professional podcast that we did while there. We’ve been told that we had a great interview with Xinsurance. It was quite an informative podcast, and I know you will learn a lot from listening to it. So, make sure you listen to the Tow Professional podcast done while at the conference. The main thing that this tow show had was BOUNCE. That’s right. BOUNCE houses, face painting, lots of music, cartoonists, and yet they even had a human powered frozen beverage machine. The atmosphere was wild and celebratory. You could walk the giant master wheel and make your own snow cone. Truly fun times for everyone!

Chuck Camp and I were treated to lunch by Kevin Fox and his mom, Marianne from Alligator Towing located in Ft. Myers, Florida. Mrs. Fox has always been very kind to me. She bought me some special patches to put on my legs that should help me walk better, and in the end should relieve some pain that I experience daily.

We were at the Tow Professional booth, and visited with lots of key people, like: Jess from Car-part.com and all the great people from TowBook. Yes, their booth was packed, like every other year. Yes, our friends from ESA, Energy Security Agency, were at both shows. Dalan Zartman spoke at the Recyclers Show, and they also attended the Tow Show. I always enjoy spending time with Ron from Recovery Consulting Service. Ron knows the Lord, so if you ever need prayer, ask Ron. Jeremy from Phoenix USA Inc. had a packed booth as well at the tow show. Jeremy is a great guy, and his leadership and personality show in how he manages his company.

Wes and April Wilburn from the American Towing & Recovery Institute were also at Gay Rochester’s get together on Friday night. Gay is the CEO of INA Towing Network. Another important person who was there was Darian Weaver. Darian is the President and Publisher of Tow Professional magazine and has a weekly podcast geared just for towers.

In all, it was a great night as usual because Gay Rochester made everyone feel so welcomed. The new Executive Director of TRAA was there too. Welcome Bruce Bender. He’s a wonderful addition to TRAA.

All of us had a great night. As always, every year we keep getting more people involved in this great industry. What’s even better is that we were having fun and learning to be better at our crafts. I don’t need to remind you that not everyone can make the life of a tower any better than we can!

Until next year’s conference, I’ll see you on the Tow Professional podcast.

Planning Your Business

BLP MEDIA

In this article I want to talk about planning and growing your business. If you have an existing business, I’ll show you how to grow it, or if it’s a new business, I’ll show you how to build it. Here are the steps to follow when starting a business.

Executive Summary – You start out with a vision of what you want to do and you set goals and objectives for what you want to accomplish.

Market Analysis – Take a look at what is happening in your area, who are the potential customers, and who is servicing them today. Look at your strengths and weaknesses and identify the opportunity for your company.

Business Objective – Based on your analysis, identify how much market share can be yours, how much revenue will it generate, and when can you launch it. After you start, you’ll want to be able to measure your progress.

Services Offered – Make sure you have a good idea on what the service is you want to offer. What value does this new service bring to your company?

Marketing and Sales – How and when will you open a new market? Identify what markets will benefit you the most. How will I price my service in this market, and how will I maintain my market share?

Operational Plan – Identify things that must happen and put a timeline on each step. Identify what can be done through technology. How many people will I need, and do I need more trucks? Most importantly, how will I deliver the new service?

Financial Plan – Create a budget to see how much it will cost you to roll out the service, and how much profit will you make from this new service. Identify how much money will be necessary, and from where will you get the money needed to roll out this service. Set financial goals. How much will it cost and how much will I make?

Human Resources – How many people will I need? Where will I find them, and how will I get them trained?

Risk Management – As you plan this new service, what is the worst that could happen, and what is the best thing that could happen within the areas you have identified above.

Technology – What changes will I make to existing technology, and what will I need to add? Will upgrades improve my business

Performance Measures – How can I track my progress, Will I have reports to monitor my progress, and how do I make improvements.

When my wife and I built our towing business, we would go away between Christmas and New Year to plan our business. Nothing in my company happened by accident. We planned every step. We knew how many new trucks we needed to buy, and which ones to junk. We identified all pay increases for our employees, and what was needed from a training program for each employee. We evaluated each customer and identified the good ones, and which ones were costing us money. If it was costing us money, I gave that customer to my competitor. However, if it was a good customer, we showered them with good service.

Because we planned and built a good company, what I did not plan was the sale of my business. We were not planning to sell, but one day I ended up with two buyers wanting to buy my company. I did not know how to prepare to sell my company, but I learned quickly. I have videos on my website (fixa1c.com) on how to prepare and sell a company. We have got a company ready for sale, and it was very successful. Now I was ready for the next step of my life, “RETIREMENT” which was another thing I did not plan for. I ran out of Netflix movies to watch, and because I loved the towing industry, I developed another business. TowTrax is a software app that sends tow-to-tow companies that they never had before. The first thing I did was build a business plan. We followed all the steps listed above. We identified the following:

We set an objective and set goals.
We Identified how much money was necessary to develop the software.
We found a great developer that wrote the software for us.
We have found a good customer base, all motor clubs.
We worked with them to define their needs.
We identified where they needed help.
We set good prices for the motor club business.
Build a nationwide towing network.

Over the last three years, we doubled our revenue every year. Now investors are talking to us about a variety of things. Once again, I took a great business plan to build a strong company.

We are ready to grow TowTrax, so we are going through a business planning session identifying all the steps listed above. Again, I identify the following:

We set an objective and set goals – We wanted to double our tows and double our revenue without increasing expenses.
We identified development dollars necessary – We took on a partner that will develop our needs and that expense will belong to them.
Found a partner – We are towers not developers, so our partner is an expert in that area.
Identified a customer base – We have motor clubs, so it’s time for consumer tows, and heavy-duty tows.
Identified staff to support new business – Used our existing monitoring staff to support our growth.
Set good prices – Our pricing will be very competitive.
Developed a rollout plan – We will pick three markets and roll them out.
Needed a tow company network -I already have several thousand tow companies in my network, so we will use them.

As I get ready to roll out new markets, I will need more tow companies. Register with TowTrax NOW

A Powerhouse Redefining the Towing Industry

BLP MEDIA

When it comes to commanding attention and driving change in the towing industry, Karrie O’Neal Fogg does not just show up- she dominates it. My first encounter with Karrie in Washington, D.C., is one I will never forget. To set the scene: I am an introvert to my core, while Karrie is the exact opposite- bold, magnetic, and impossible to overlook. We found ourselves seated next to each other at dinner, and from the start, her energy was infectious. But the moment that is still etched in my brain? On National Hill, Karrie turned every elevator ride into a full-on photo op. “Elevator Selfies”- every single time, with every single person inside. Not once, not twice, but every ride. She wasn’t just present- she was a force. Vibrant, fearless, and unapologetically charismatic, Karrie doesn’t just enter a room; she ignites it. And in those moments, I could not help but admire, and maybe even envy, her ability to make every space her own.

A path forged in resilience and growth
Karrie’s story began with a leap of faith, leaving a career as a Senior Officer with the Federal Bureau of Prisons to join Fred’s Towing & Transport Inc. in 2012. Back then, the company was modest: two locations, five employees, and a small fleet. But Karrie’s vision and determination transformed it into a powerhouse. Today, Fred’s Towing boasts five locations, twenty-two employees, and a comprehensive service portfolio that includes everything from light-duty to heavy-duty towing, equipment hauling, shop repair, and roadside assistance. Her resilience stems from undergoing open-heart surgery last year. Stepping back from the business might have been in her best interest at that time, but it was a tough adjustment to navigate. It was during this time that she learned the power of taking life one day at a time.

Breaking Barriers and Changing Perceptions
The towing industry has traditionally been male dominated, but Karrie never let that deter her. “I’ll be honest- my biggest challenge was my mouth,” Karrie admits with her signature boldness. “I’m a strong, dominant female, and in the beginning, the men didn’t know how to take me.” But Karrie’s no-nonsense approach and unrelenting drive earned her respect. She is not just seen; she is heard.

Setting the Standard for Women in Towing
Karrie believes the industry is evolving, with more women stepping into roles as owners, drivers, and mechanics. Her own journey serves as proof that women can excel in towing while raising the bar for everyone else. “I’ve been told I’m unapproachable, but once you know me, you’ve got a friend for life,” she says.

In 2023, her contributions were recognized on a national scale when she was named the WTRAA Tow Woman of the Year. “To be acknowledged by other women in the industry was like hearing, ‘We see you, we know what you’re doing, and we’re with you,’” Karrie says. It was a moment of validation for years of hard work and resilience.

Life Outside the Office
While Karrie’s professional life is a whirlwind, she is also deeply grounded in her personal life. She shares her downtime with her miniature animals, donkeys, pigs, bulls, cows, horses, and goats and treasures her escapes to the beach or on cruises where she can truly unplug. And yes, she always has a Sprite and white cheddar popcorn within reach for those “snacky snack” emergencies.

Advice for Aspiring Leaders
Karrie’s advice to women entering the industry is as bold as her personality: “You have two ears and one mouth for a reason- listen more than you talk. Sit at tables you think you don’t belong at because that’s where you learn and evolve.” Her mantra? Surround yourself with people who inspire your future, not your past.

Looking Ahead
While Karrie is laser-focused on the day-to-day challenges of running Fred’s Towing, she also has her eyes on the future. Her goal for the next five years? Growth and stability, both for her company and the industry in North Carolina. “With so much change, staying steady is the ultimate win,” she says.

Defining Success, One Day at a Time
For Karrie, success is not about awards or accolades. “The only competition I have is myself,” she says. “If I can be better than I was yesterday, learn something new, and do something meaningful, that’s success.” And in the ever-changing, fast-paced world of towing, Karrie O’Neal Fogg is proving every day that she is not just surviving- she is thriving.

The Ultimate “Make It Happen” Leader
Whether she is putting out fires, coordinating operations, or simply being the friend and mentor others need, Karrie embodies what it means to be a leader. She is unapologetically bold, fiercely determined, and unwaveringly committed to lifting others as she climbs. Her message to anyone watching? “Doubt me if you want but just watch me prove you wrong.”