The Owner is the Company
The last few articles I talked about how the industry is changing. The industry can change but one thing remains the same. YOU. When...
No one likes unpleasant Surprises
We all like good surprises, like at your birthday or graduation, or surprising your family with a vacation trip. There are other surprises that...
Tow Shows 2021
It’s getting to be that time of year where the industry looks like it starting to bounce back and vendors are registering their booth...
Are You Giving Your Customers Safety Training?
Hundreds of people have ridden in my tow trucks over the years. I had a recent discussion with a 20+ year friend who turned...
The Owner Must Change
As I look back on the last year and a half of towing, our industry has gone through a lot. We were forced to...
There’s No Training Like Real Training
I happened upon an article by my new friend Barry Brownstein, and it really opened my eyes. Perhaps the overview of the article will open...
Should I Sell?
If you survived 2020, how many companies asked the big question, is it time to sell.
If you are in that position there are a...
Do you and your people meet the qualifications to be called...
I’ve been told I’m abrupt and a little brash – I prefer the idea that I’m a realist and I call things like I...
How to Deal with an Expert Witness
This year marks my 20th year as an expert witness. In 2001, I started working directly for a law firm near Philadelphia as an...
What will 2021 hold for the Towing Industry?
Well, we survived 2020, but not without a lot of pain and suffering. No tow shows, companies going out of business, owners cutting employees. ...
Hiring & Firing Tactics That Might Just Get You Sued
Times have changed, so have people. Hiring and firing used to be simple and straightforward.
Lawyers now advertise on television, the internet, and the radio...
The Strength of the Towing Industry is the People
After twenty-five years in the towing industry, I finally figured out the strength of the industry, it is the people. When I would do...
Motorclubs in 2020
For the past six months TowTrax has been working with motor clubs and tow companies on how TowTrax can support the industry.
TowTrax was...
Negative Behavior Correction
As a follow-up to last issue’s article about negative behavior, complaining, and other detrimental activities your employees may be engaging in, I want to...
It’s Time to Work on Words and Attitudes
While we’re still dealing with limited business and strange social distancing restrictions, I’m hoping we can pass on some information that may help you...
Who’s the Boss When You are Gone
I was doing a seminar in Baltimore several years ago and after the seminar a company owner came up to me after the class...
