Building Growth with Intention: Hannah Roane and the Strategic Evolution of Valor Fleet Services

By Michelle Sukow

The towing industry is changing. Growth, consolidation, and modernization are reshaping how companies operate, and women are increasingly stepping into leadership roles that influence not just culture, but strategy, systems, and sustainability.

Hannah Roane is one of those leaders.

As Director of Strategic Operations at Valor Fleet Services, Roane oversees Marketing, Sales, and Human Resources across a growing portfolio of towing companies. Her role is deeply rooted in integration, ensuring that growth happens intentionally, with people and processes aligned at every level.

Raised in the Industry

Roane’s connection to towing began early. Her father founded Road Runner Wrecker Service in 1992, and by the time she was 13, she was already helping in the office and yard. “I didn’t want to at first,” she says. “But my dad instilled work ethic and discipline very early on.” What started as answering phones and cleaning the yard became dispatch work during school breaks and a steady immersion into the realities of the business. That early exposure shaped not only her understanding of operations, but her respect for the people who keep towing companies running every day.

After earning a business degree from Virginia Tech, Roane returned to Road Runner full-time, determined to learn the business from the inside out.

Building Knowledge, One Role at a Time

Roane began as an Administrative Coordinator, gaining hands-on experience in billing, back-office operations, and organizational structure. As the company expanded, she identified a growing need for Human Resources support and stepped in to build the department.

For roughly a year, she handled recruiting, onboarding, and employee relations. From there, she moved into Marketing and Sales, working on government contracts, commercial accounts, and long-term client relationships. She later spent time in business analytics, strengthening her ability to support decision-making with data.

Each role added depth to her leadership, reinforcing the idea that no department operates in isolation.

Today, she brings that perspective to a much broader stage.

Growth Through Integration

In 2023, Road Runner partnered with Henry’s Wrecker Service, a milestone that helped shape what would become Valor Fleet Services. Roane played a key role in integrating the companies, from vendor consolidation to dispatch system alignment and leadership collaboration.

“That’s when I realized how much I enjoyed working at a high level and helping companies grow together,” she explains.

Since then, Valor Fleet Services has expanded to include Road Runner Wrecker Service, Henry’s Wrecker Service, Windsor Towing, Al’s Towing & Storage, and Aaron’s Towing. What began with roughly 50 employees has grown into a network of approximately 300 team members.

Much of Roane’s day is spent working with new company owners and leadership teams, streamlining processes, reducing administrative burden, and elevating operations to Valor’s standards while respecting what makes each company unique.

Navigating a Male-Dominated Industry

When asked about challenges as a woman in towing, Roane offers a perspective rooted in realism rather than labels.

“You have to work hard in this industry,” she says. “I don’t let the fact that it’s male-dominated change how I work.”

She believes focusing on differences can sometimes create unnecessary barriers. Instead, she emphasizes professionalism, consistency, and results.

“Most people are good people who want to do a good job,” she adds.

Balance, Grace, and Reality

Roane is candid about the difficulty of balancing leadership with personal life.

“It will never be perfect,” she says. “You stay late and miss time at home. You leave early and miss something at work.”

Her approach is grounded in organization and self-awareness, paired with the willingness to give herself grace. She credits her husband and family as a strong support system and values the pro-family culture fostered across Valor Fleet Services.

Leadership Through Strengths

One of Roane’s defining leadership traits is knowing where she adds the most value and where others are better equipped.

“There are things my team does that I cannot do,” she says. “That’s why I surround myself with the best.”

That philosophy has helped Valor move away from single points of failure and toward stronger redundancies and collaboration, allowing teams to operate with greater confidence and stability.

Looking Forward

Roane sees the towing industry at a critical point of opportunity.

“This is the perfect time to join the industry,” she says. “We’re at an inflection point of growth.”

Having already met many of her personal five-year goals, she is now focused on continued growth, both for herself and for Valor Fleet Services.

Her definition of success remains simple and grounded: enjoying the work and maintaining a happy, healthy family.

And when challenges arise, she lives by two rules that continue to guide her leadership:

Don’t sweat the small stuff.
It’s all small stuff.

For women entering or advancing in the towing industry, Hannah Roane’s journey is a reminder that leadership is not about fitting a mold, but about showing up consistently, building strong teams, and growing with intention.

The Near Future of the Towing Industry

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The biggest transformation already underway is the digitization of dispatch and operations. Historically, towing companies relied on phones, radios, and human memory to manage fleets. That model is rapidly being replaced by cloud dispatch platforms, GPS fleet tracking, and automated call routing. Modern systems allow dispatchers to instantly see:

Truck location and availability
Estimated arrival times
Equipment capabilities
Traffic conditions

Instead of guessing who is closest to a scene, software can automatically dispatch the nearest qualified truck and provide real-time updates. GPS-based Automatic Vehicle Location (AVL) systems already allow dispatch centers to track and deploy trucks more efficiently. Machine learning systems are also beginning to analyze past incidents and traffic patterns to pre-position tow trucks in high-probability crash zones, reducing response times and congestion. In the extremely near future, the industry will increase on data instead of instinct. Companies that still rely on manual dispatch systems will find themselves at a competitive disadvantage when competing for contracts with police agencies, insurance companies, and highway authorities. The towing business is expanding beyond towing. Motorists increasingly want immediate roadside solutions, not just transport to a repair shop. This has created a surge in mobile services such as:

Mobile battery replacement
Tire changes
Lockout services
Fuel delivery
Minor mechanical repairs

These services solve problems without requiring a tow, which is often faster and cheaper for consumers. This shift is changing how roadside fleets are built. Many companies now operate:

Tow trucks
Service vans
Mobile repair units

The future towing company will look more like a mobile automotive service provider than just a transport operator. Electric vehicles are already forcing significant operational changes. EVs introduced new challenges that traditional towing companies did not have to consider:

High-voltage battery systems
Specialized lifting points
Regenerative braking systems
Manufacturer towing restrictions

Many EVs must be transported on flatbeds to prevent drivetrain damage, and operators require specialized training and procedures to handle them safely. As EV adoption accelerates, towing companies will need:

EV-specific recovery training
Specialized equipment
Flatbed and low-angle loading systems

Companies that invest early in EV capability will have a major advantage, because demand for EV-capable tow providers is expected to increase significantly. At the same time, the towing fleets themselves are beginning to electrify. Electric tow trucks are emerging as a lower-emission alternative to diesel units. One of the most powerful forces shaping the future of towing is roadway safety policy. Tow operators work in one of the most dangerous environments in transportation. Increasingly, government agencies are recognizing towing as a critical component of traffic incident management. The next decade will see:

More standardized training programs
Stronger “Move Over” enforcement
Greater coordination between police, DOT, and towing companies
Increased emphasis on rapid incident clearance

Quick clearance programs aim to remove disabled vehicles and wrecks as quickly as possible to prevent secondary crashes and congestion. As traffic volumes increase and cities become more crowded, towing companies will play an even more significant role in maintaining traffic flow and public safety. Another major shift is the corporate evolution of the towing industry. For decades, the industry consisted primarily of small family-run businesses. While many of those businesses remain strong, the industry is now seeing:

Private equity investment
Regional towing networks
Multi-location towing companies
Enterprise-level fleet management

Insurance companies and motor clubs are also pushing providers toward higher levels of accountability and reporting. New contracts increasingly require:

Digital dispatch integration
GPS verification
Performance reporting
Response time metrics

This is pushing the industry toward professional management structures like logistics companies.

Vehicle size and complexity are increasing across the transportation sector. More delivery trucks, commercial fleets, and heavy vehicles on the road means growing demand for heavy-duty recovery capability. Industry forecasts expect increasing investment in:

Rotator wreckers
Advanced winching systems
High-capacity recovery equipment
Specialized heavy-duty towing units

Market projections show the global tow truck sector continuing to expand through 2030 as vehicle fleets grow and urban congestion increases. Companies that can handle complex recoveries will command higher revenue and contract opportunities. The towing industry is no longer just about trucks and chains. It is becoming a technology-enabled transportation service that combines:

digital dispatch
mobile roadside services
advanced recovery equipment
EV expertise
data-driven operations

At the same time, the market itself continues to grow as vehicle ownership, traffic congestion, and roadside service demand increase worldwide. The companies that embrace these changes will lead the next generation of the towing industry. Those that resist them may find themselves struggling to compete in a business that is quickly becoming faster, smarter, and far more technologically advanced. If you want, I can also help you add one powerful “future prediction” section to your article, something like “What the towing industry will look like in 2035.”

Looking forward to another decade, the towing industry is likely to look quite different from the one many operators entered years ago. While the core mission will remain the same, helping motorists and clearing disabled vehicles from roadways, the tools, technology, and expectations surrounding that mission will evolve dramatically. The towing company of 2035 will operate in a far more connected, automated, and professional environment than most fleets operate today. One of the most significant changes will come from connected vehicles. Many modern cars already have built-in telematics systems that automatically notify manufacturers or roadside assistance services when a crash occurs. By 2035, this capability will become universal.

When a vehicle breaks down or is involved in a collision, the car itself may automatically send its location, diagnostic information, and severity data to a dispatch center. Artificial intelligence systems will instantly determine what type of assistance is needed and assign the nearest qualified tow provider. Instead of a motorist calling a dispatcher and explaining the situation, the process will happen automatically in seconds. Tow operators may receive assignments that already include detailed vehicle diagnostics, allowing them to arrive with the proper equipment before even seeing the vehicle.

This level of integration will dramatically reduce response times and eliminate much of the confusion that currently occurs during roadside calls. Artificial intelligence will also begin to play a larger role in managing towing fleets. Dispatch systems will increasingly use predictive analytics to determine where trucks should be positioned before incidents even occur. Traffic data, weather conditions, historical crash patterns, and real-time congestion monitoring will allow systems to predict where incidents are most likely to happen. Tow trucks may be strategically staged throughout a city or highway system to shorten response times. Instead of reacting to calls, towing operations may begin to operate more like emergency response networks—always positioned and ready for the next incident. This shift will significantly improve traffic clearance and could dramatically reduce secondary crashes caused by congestion around accident scenes.

The rise of electric vehicles will continue reshaping towing operations. By 2035, a sizable portion of the vehicles on the road will be electric or hybrid. Electric vehicles bring new challenges for recovery operators. High-voltage battery systems require careful handling, and some vehicles cannot be towed using traditional methods without damaging their drivetrains. As EV adoption grows, towing companies will need specialized training and equipment designed specifically for these vehicles. At the same time, autonomous vehicle technology is expected to mature. Self-driving cars may become more common in commercial fleets, delivery vehicles, and ride-share services. Even autonomous vehicles will still break down or be involved in crashes. But when they do, the recovery process may be different. The vehicle itself may transmit precise instructions for safe towing, including lifting points, battery isolation procedures, and drivetrain protection requirements. Tow operators will increasingly need to understand advanced vehicle electronics, not just mechanical systems.

Safety will remain one of the most critical issues facing the towing industry, and future equipment will reflect that priority.

Tow trucks are already becoming more sophisticated, but the next generation of recovery vehicles may include features such as:

Remote-controlled recovery systems
Advanced stabilization technology
Integrated camera and drone support for scene assessment
Automated winching systems
Smart lighting systems that improve roadside visibility

These technologies will allow operators to perform recoveries from safer positions and reduce the time they spend exposing to passing traffic. The goal will be simple: clear incidents faster while keeping operators farther away from danger. Another major shift will be the continued professionalization of the towing business. The industry is already moving toward larger regional companies and integrated service networks. By 2035, this trend may accelerate significantly.

Fleet management platforms will allow companies to monitor every truck, every driver, and every call in real time. Response times, driver performance, fuel efficiency, and recovery metrics will all be tracked and analyzed.

Insurance companies, motor clubs, and transportation agencies will require this level of reporting. Contracts will be awarded not just on price, but on performance data. Many towing companies will operate more like logistics providers—using technology to manage fleets, analyze operations, and optimize performance.

The future towing company may spend less time towing and more time solving problems on the roadside. Mobile service units capable of performing quick mechanical repairs, battery replacements, and diagnostic services will become more common. With modern vehicles capable of transmitting diagnostic codes remotely, operators may arrive already knowing what the problem is. In many cases, the vehicle may be repaired on the roadside rather than towed to a repair facility. This shift will change how fleets are structured. Many companies may operate a combination of tow trucks, service vans, and specialized response vehicles designed for specific types of assistance.

Despite all these technological advances, one thing will not change: the importance of the tow operators. Technology can help dispatch a truck faster or provide better information, but it cannot replace the judgment, skill, and experience required to manage a chaotic crash scene or safely recover a damaged vehicle. Tow operators will still be the professionals standing on the roadside in difficult conditions, helping people in stressful situations, and restoring order to traffic incidents. The difference is that future operators will be supported by better tools, better information, and safer equipment. The towing industry has always been built on resilience. Operators have adapted to changing vehicles, changing highways, and changing demands from motorists and public agencies.

The coming decade will bring some of the most significant changes the industry has ever seen. Digital dispatch systems, connected vehicles, electric drivetrains, and advanced recovery technology will reshape how towing services are delivered. For companies willing to invest in new tools, training, and systems, the future holds tremendous opportunity. For those unwilling to adapt, the pace of change may prove difficult to keep up with. By 2035, the towing industry will look more technologically advanced, more coordinated with transportation agencies, and more professionally managed than ever before. But at its core, it will still be about the same thing it has always been about: showing up when people need help and getting the road moving again.

Show Season is upon Us

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Who would have thought we would already be through the 1st quarter as this issue hits the scene. However, here we are! The PWOF Florida Tow Show is behind us, the show that seems to kick off the year. We enjoyed seeing our friends and owners in the industry that receive the magazine. We also attended the NARS show that same week and had an opportunity to see the format of the repossession shows and the amount of business and education that can be gleamed from attending. NARS was a great show that is worth the look next year, for anyone dealing with repossession and looking to find the tools and education to take the next step in growing your business!

DJ Harrington, in “Fuel for Thought,” always brings us information to process that will lead us to being the best steward of our business and employees. John Borowski’s “Under the Hood,” is all about the future of our industry, and keys to your success in your business. Michelle Sukow has another wonderful story, featuring Hannah Roane, a spotlight on another wonderful ” Woman of Towing.” You will enjoy reading this story about Hannah Roane!

Also in this issue, we look at the importance of using cameras for every Tow Professional. We have included information from companies, such as: Azugua, Autura, and Worldwide Equipment so you can be well-informed when this equipment is added to your business. Zips and Clore brings us solutions and the key products you need in your toolbox when it comes to performing jump-starts successfully every time.
Don’t forget to make sure you add Mid Atlantic Tow Expo Sept 11-12th in Raliegh, NC and the greatest family show Midwest Regional Tow Show Sept 24th-26th. Make sure you add these to your calendar. The top products, service providers, and training can be had at both shows and will be events that you don’t want to miss!

As always, we thank every one of our readers and vendors, but most of all pray your business continues to grow and flourish for you and your families!

Zips Jump Packs

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Restart all types of customer vehicles with one jump pack from Zip’s AW Direct.

Dual voltage jump packs do more than get your customers back on the road or back to work. In addition to customer satisfaction and company reputation, they preserve profits, performance and safety.

The tools tow companies rely on every day directly impact response time, safety, customer service and profitability. Few pieces of equipment illustrate this better than the shift toward 12/24-volt jump packs. What was once considered a specialty tool has quickly become a standard for busy operators on the go.

Versatility is everything. On any given workday, you can be faced with a variety of situations that can be handled with a single jump pack like the Goodall Jump Pack 12/24V Jump Starter or the Jump-N-Carry 3400 12/24 Jump Starter. These multi-purpose packs can breathe new life into stranded cars in an airport parking lot, a truck which left its lights on all night or a delivery van that won’t start in the morning.

Owning separate jump starters for each scenario slows operators down and wastes valuable truck space. Instead of second-guessing which unit to grab, technicians can rely on one piece of equipment to handle nearly every jump-start situation. That speed and efficiency matters—not just for customer satisfaction and your company’s reputation, but for safety and profitability. Get that wrecker or roadside service vehicle moving onto the next call quickly, earning a dollar.

Training is another area where any towing operation can see immediate benefits from a dual-voltage unit. High turnover, seasonal hiring and expanding teams all create a constant need to onboard new personnel. The more complicated your equipment lineup, the longer it takes to get new operators up to speed and, with it, the greater the chance for mistakes.

Standardizing a 12/24-volt jump pack simplifies that process. Instead of training employees on multiple devices with different procedures, teams can focus on one consistent workflow: proper connection, correct voltage selection and safe operation. Along with built-in safeguards, this consistency reduces errors, builds confidence among newer operators and ensures that even less experienced staff can perform jump starts safely and effectively.

A single dual-voltage unit also frees up space on a truck or shop vehicle by combining functionality in one convenient unit. Over time, that consolidation translates into lower costs and fewer logistical headaches. It also helps unify equipment across the fleet, making it easier to manage inventory and ensure every vehicle is properly equipped.

Ultimately, responding to unpredictable roadside calls needs to have the right tool for the job. Don’t leave the shop without a 12/24-volt jump pack from Zip’s AW Direct. Be ready for any battery call with the new standard in remote jump starts.

Visit Zips.com and click on the ‘Battery Service’ department for a complete list of 12/24-volt options. No matter which one you choose, these all-in-one units deliver flexibility to handle anything from a passenger car to a Class 8 truck. This upgrade will simplify training across your workforce and streamline how equipment is stored and maintained.

Zips Industry News

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TireJect keeps your trucks and customers rolling.

Maximize efficiency with TireJect. Instead of towing vehicles, offer an on-site service that gets customers moving instantly. TireJect’s liquid rubber formula creates a permanent internal seal that lasts for the life of the tire, tackling punctures and bead leaks in seconds. Generate immediate ROI, improve customer satisfaction, and increase road safety with the TireJect Roadside Tech Kit. Keep your fleet available for the next high-value call while providing a premium solution. Order Part # TJ-ROAD-TK-5-6-1 at Zips.com.

Rear picks made possible with the AW Direct U-bolt HD kit

Find everything you need to complete a rear pick on a heavy-duty truck with the AW Direct HD Rear Tow Kit. Designed primarily for trucks with air bag suspensions, this package includes a pair of u-bolt lifting attachments to fit around the truck’s spring saddles. Also included are a pair of Ultimate Axle Chains to secure the drive axles and a pair of tie-down straps to fasten the chassis to the underlift. Lastly, a cam-style steering wheel lock prevents the front wheels from turning while under tow. See below for kit components and individual part numbers. Order Part # AW-HDTK-UB at Zips.com.

Safely remove stubborn driveshaft bolts with the Driveline Breaker Tool

Tired of busted knuckles from slipped wrenches? Check out the ingenuity of the Driveline Breaker Tool from SafeAll. This patent-pending bar is designed to reduce the frustration of removing rusted and hard-to-reach driveshaft bolts on commercial trucks. Available from Zip’s AW Direct, this purpose-built tool features a contoured shaft with two precision-formed bends to provide the right angle and enough leverage to remove those stubborn bolts. At the working end, the tool incorporates dual proprietary shallow sockets, sized at 1/2″ and 12mm, and machined specifically for driveline bolt profiles. Order your bar at Zips.com. Item #: SA-UDLBT.

Add the Whelen Edge 9X light bar to your wrecker or carrier.

The Whelen Edge 9X Towman’s Series light bar is a professional, USA-made warning and scene lighting system designed for towing and recovery operations. Built on the Edge platform with WeCanX technology, the light bar offers customizable, synchronized patterns using high-output DUO Linear LEDs for maximum visibility and safety. Features include integrated brake/tail/turn lights and high-intensity scene lighting. Its heavy-duty construction with hard-coated polycarbonate lenses and an advanced thermal management system resists road damage and ensures consistent output. Available in 59″ and 70″ lengths with versatile color combinations (e.g., Amber/White), its low-profile design reduces wind drag. This light bar is backed by a 5-year LED and 10-year I/O board warranty, making it a durable, all-in-one solution. Order yours at Zips.com. Item # EDGE9X,

NARS 2026 Draws Record Attendance, Raises Over $41,000 for Industry Charity, and Sets the Stage for an Exciting 2027

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The North American Repossessors Summit (NARS) 2026 brought together more than 900 professionals from across the recovery industry for three days of education, collaboration, and connection. Centered around this year’s theme, “Stronger Together: Bridging Gaps, Elevating Standards,” the event delivered a dynamic agenda designed to foster transparency, innovation, and leadership within the industry.

Attendees participated in general sessions, breakout discussions, and hands-on training covering key topics such as invoicing transparency, compliance, leadership development, marketing and credit union partnerships, and legal considerations in video evidence.

Some highlights included an engaging panel discussion, “Let’s Talk Dollars,” which encouraged open dialogue between forwarders, agents, and lenders, as well as in-depth training sessions like “Unlock More Than Cars” and “Repossession Accounting Made Easy.” The live repossession demonstration, industry panels, and educational sessions provided practical, real-world insights, while networking events throughout the week strengthened relationships across all sectors of the industry.

Off-site and social events were equally impactful. The annual golf tournament, hosted at the Waldorf Astoria Golf Course, brought participants together for friendly competition and fundraising. The Opening Cocktail Party, Casino Night Masquerade, and the Universal CityWalk Bash provided memorable opportunities for connection and celebration—including many standout karaoke moments.

Watch a recap of the excitement and fun: https://www.youtube.com/watch?v=LvlCqjNMQ1M

One of the most meaningful outcomes of NARS 2026 was its charitable impact. Through fundraising efforts and attendee generosity, a total of $41,276 was raised for the Recovery Agents Benefit Fund (RABF), a 501(c)(3) organization that supports recovery agents and their families facing financial hardship due to injury, illness, or loss. These funds play a critical role in assisting families with essential expenses, including burial costs during times of unexpected tragedy.

The event also recognized excellence across the industry during the annual Awards Ceremony and Live Auction. Congratulations to the 2026 award winners:

Field Agent of the Year: Barry Gibrick – Nationwide Recovery Inc
Service Representative of the Year: Dawn Psaromatis – Truly-Wow!
Vendor Representative of the Year: Elena Carroll – PAR North America
Agency Owner of the Year (East): Nathan Gottshalk – Northwest Repossession LLC
Agency Owner of the Year (West): Jason Reed – Nations Recovery Services, Inc.
Female in Leadership: Alexandra Sunseri – South Bay Remarketing Services
Lender in Leadership: Dion Gage – Exeter Finance
Agent in Leadership: Luke McArthur – Northwest Repossession
MVP (East): Wendy Sousa – International Recovery Systems
MVP (West): Rudy Sandoval – Speedy Recovery Inc.
Art Christensen Award: Vaughn Clemmons – Automobile Recovery Bureau
Industry Contribution Award: Kevin Armstrong – CURepossession; Brennen Hamilton – Insightt.io

NARS 2026 also featured the presentation of the ARA Medal of Fortitude, honoring Jamie King (International Recovery Systems) and Alfredo Martin (Nationwide Recovery). This distinguished recognition is awarded to recovery professionals who, while lawfully performing their duties, have sustained life-threatening injuries as the result of a violent criminal act. It honors extraordinary courage under attack, the will to survive against grave danger, and the strength to continue forward after profound adversity—recognizing not just survival, but the character and resilience that define this profession.

View photos from NARS 2026:

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Looking ahead, organizers announced that NARS 2027 will take place April 14–16, 2027, at Loews Portofino Bay Hotel in Orlando, Florida, located near Universal Studios and Universal CityWalk. In an exciting addition, the ARA 63rd Annual Convention will be held in the same location on April 13, creating a full week of industry engagement and collaboration.

Enjoy a quick video of what to expect at Loews Portofino Bay Hotel: https://www.youtube.com/watch?v=AifTytGhmWk

With strong attendance, impactful education, meaningful fundraising, and a renewed focus on collaboration, NARS 2026 reinforced its role as a leading event for the repossession industry—and set an exciting tone for the future.

For updates on room block information, agenda announcements, and more, please visit reposummit.com in the coming months.

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About the American Recovery Association (ARA):
The American Recovery Association is the world’s largest association dedicated to the advancement and professional development of the recovery and remarketing industry. ARA provides compliance support, education, and advocacy for hundreds of recovery professionals nationwide. ARA is the founder and host of the annual three-day North American Repossessors Summit (NARS) — the largest repossession conference in the industry. For more information, go to repo.org or call (972) 755-4755.

ResQTrack: The Future of Vehicle Recovery and Transport

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ResQTrack represents a paradigm shift in the towing and recovery industry. By utilizing advanced lift technology that interfaces exclusively with a vehicle’s tire surfaces, ResQTrack eliminates the traditional risks associated with moving modern, complex, or high-value vehicles.

Zero-Damage Technology

The primary engineering philosophy of ResQTrack is the total elimination of vehicle damage during transport.

– Tire-Only Contact: Unlike traditional methods, ResQTrack does not touch the vehicle’s body, chassis, or undercarriage.

– No Auxiliary Equipment: Eliminates the need for dollies, go-jacks, or skates, which are frequent sources of accidental damage.

– Zero Kinetic Friction: The design prevents dragging, sliding, or skidding, ensuring the vehicle’s mechanical components remain stress-free.

– Liability Reduction: By avoiding contact with control arms and bumpers, companies can virtually eliminate common damage claims.

Solving the Modern Vehicle Crisis

As automotive technology evolves, traditional towing methods are becoming more difficult or dangerous. ResQTrack is specifically designed for

– Electric & Hybrid Platforms (BEV, HEV, PHEV, FCEV)

– Electronic Transmissions & Brakes

– Zero-Access Recovery (no keys, dead battery, locked transmission)

Unmatched Accessibility

– Low-Clearance Structures

– Tight Spaces

– Sensitive Surfaces

Operational Efficiency & Business Growth

– Labor Efficiency: Single-operator capability

– Enhanced Dealership Partnerships

– Exclusive Service Tier

Streamline your business with the newest technology to hit the towing market. Let ResQTrack lead the way.

Advanced Track Solutions
605-799-3977
sales@advancedtracksolutions.com
advancedtracksolutions.com

Green Mamba: B/A Products Strikes Again with a Next-Level 8-Point Tie-Down Kit

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A Products’ new Green Mamba webbing brings superior abrasion resistance, high-capacity strength, and high-visibility color to the workhorse of cargo control — the 8-point tie-down system.

In the towing industry, cargo control is not a suggestion — it is the law, and more importantly, it is what stands between a safe transport and a catastrophe on the highway. Whether you are running a light-duty rollback or a heavy-duty recovery rig, the straps and tie-down systems you trust every day need to be tougher than the job itself. B/A Products, one of the most trusted names in towing equipment for over four decades, understands that better than anyone. Their newest innovation, the Green Mamba 8-Point Tie-Down Kit, is proof that they continue to raise the bar.

Meet the Green Mamba

The Green Mamba is B/A Products’ latest webbing line, and the name says it all — fast, strong, and impossible to miss. Built with a higher resin content than standard polyester webbing, the Green Mamba delivers dramatically improved abrasion resistance, meaning it stands up to the daily punishment that tow straps take from asphalt, gravel, and weather. For towers who run high-volume operations, that translates directly into longer strap life and lower replacement costs.

The webbing is built for heavy-duty performance, capable of handling everything from compact cars to full-size trucks and SUVs with confidence. That strength, combined with the added weather resistance built into the material, ensures the Green Mamba performs reliably in rain, sun, road grime, and every condition in between.

The bright green color is not just for show. Visibility matters on a busy roadside or in a dimly lit loading bay. The distinctive color makes it easy to spot your straps at a glance, confirm they are properly seated, and identify them in a pile of gear — a small detail that adds up to real efficiency and safety gains over the course of a work day.

The Gold Standard: 8-Point Tie-Down

B/A Products has long been the pioneer of the rollback and flatbed tie-down system, and the 8-point configuration remains the industry standard for a reason. Rather than relying on chains or straps hooked to the frame or axle — methods that can damage modern vehicles with low-clearance body panels and complex undercarriages — the 8-point system secures the vehicle by its wheels. This approach lets the vehicle ride on its own suspension, absorbing road shock naturally while keeping it firmly locked in place.

The Green Mamba 8-Point Tie-Down Kit follows B/A’s proven design: four long straps and four short straps working in concert to prevent the vehicle from moving forward, backward, or side to side. It’s completely adjustable to accommodate a wide range of tire sizes, from compact sedans to full-size pickups. The system is quick to deploy, and any experienced tower can have a vehicle locked down in a matter of minutes — a critical advantage when time is money and safety is non-negotiable.

Built on a Legacy of Innovation

B/A Products has been engineering towing and cargo control solutions since 1978, growing from a small Florida storefront into one of the most recognized manufacturers in the industry. They were among the first to introduce V-straps with J-hooks for towing, upgraded chain assemblies from Grade 30 all the way to Grade 120, and developed the best-selling patented rollback tie-down system on the market. Today, operating out of nearly 70,000 square feet of manufacturing space, B/A continues to push the envelope on product design — and the Green Mamba is the latest chapter in that story.

Every assembly sewn by B/A Products carries a tag identifying both the material and the Working Load Limit. The tie-down assemblies are engineered with a 3:1 design factor, providing a meaningful safety margin above the working load. B/A recommends storing straps in a cool, dark, dry environment and cleaning them with plain water only — simple care that extends the life of any webbing product significantly.

Cargo Control: The Compliance Angle

Federal and state regulations governing cargo securement are clear and unforgiving. FMCSA regulations require that vehicles in transit be secured in a manner that prevents movement in all directions — forward, rearward, and lateral. Failure to comply can result in violations, fines, and, in the worst case, catastrophic accidents. Beyond the legal obligation, a vehicle that comes loose in transit can injure or kill other drivers, expose your company to massive liability, and end careers.

The Green Mamba 8-Point Tie-Down Kit is engineered to meet those demands head-on. Its high-capacity webbing provides ample margin for the heaviest passenger vehicles and light trucks, and the enhanced abrasion resistance means the working load limit stays dependable across the full life of the strap — not just on day one. When you combine high-strength webbing with a proven 8-point attachment strategy, you are not just meeting the minimum standard. You are exceeding it.

The Bottom Line

For tow operators who demand the best from their equipment, the Green Mamba 8-Point Tie-Down Kit from B/A Products is a serious upgrade worth considering. The combination of resin-enhanced abrasion resistance, improved weather performance, and high-visibility green webbing makes this kit a standout in a crowded field. It is a product built for the real world — the road, the weather, and the daily grind of professional towing.

For the Green Mamba 8-Point Tie-Down Kit, other B/A Products cargo control solutions, and a full range of professional towing equipment, visit www.jbtow.com.

Towing and Recovery Association of America (TRAA) 2026 Hill Day

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TRAA Hill Day has been a fantastic event allowing tow professionals face-to-face interaction with the lawmakers that can protect or affect their business. Hill Days gives tow professionals and industry leaders the opportunity to put a face and a voice behind our industry. This year TRAA had a new Executive Directo behind this event, Bruce Bender, at the helm with gears changing adding a new management team (Tow Professional Magazine) took over the tasks of sponsorships and getting the word out to tow professionals across the nation. This year the event grew immensely from 10 to 17 sponsors, and attendance jumped from 72 to 104 registered. TRAA’s Bruce Bender and the entire board of directors knocked it out of the part this year. Tremont Strategies group, the lobbyist for TRAA, planned a day of strategy educating all on the proper ways to introduce topics, educate and provide our asks to our lawmakers.

Prior to this event an OEM Partners roundtable was organized by Tow Professional Magazine owner Darian Weaver and held over zoom. Custom Built Manufacturing, Miller, and Jerr-Dan attended the call to work together on a united front sharing idea, and resources to effect legislation that is affecting you. The consensus of the meeting was 4 top concerns for our owners:

Insurance
Weights and Measures
Roadside Safety
EV’s fires & remediation

Attendees of Hill Day Event were given a form to choose which of the 4 was most important. All 3 OEM Partners: Jerr-Dan, Custom Built, and Jerr-Dan agreed to take on the top need to promote unity and to increase effectiveness for all.

Day one included a fire side chat with FMSCA Administrator Derek Bars, Jim Jennings (Guardian Fleet) and Brian Riker (Worldwide Equipment). This was very candid and informative talk enjoyed by all. Tremont held a Legislative workshop with an overview of legislative priorities, policy presentation and Hill Day preparation. TRAA also incorporated a State Association Sharing allowing Association presidents, key members to discuss laws and regulatory concerns effecting their business on the state level. This year 31 of all 50 states were represented and were excited to take the needs to Capitol Hill.

Legislative priorities for 2026 Hill Day centered around policies that will enhance roadside safety, strengthen enforcement and promote awareness of Slow Down, Move Over laws.

The legislative priorities that members took to the Hill in 2026 were:

Surface Transportation Reauthorization: Emergency Towing Exemptions: Congress recognized towing’s public safety role with the Fast Act in 2015. TRAA is asking Congress to clarify the weight exemption and extend it to length
Clarifying Insurance Reimbursement and advancing Transparency for Safety -Critical Towing: TRAA supports congressional attention on this issue and encouraged creating a Towing Services Transparency Task Force (TSTTF).
Clarifying the coverage for Mandated debris cleanup: This critical service is needed to clear crash scenes and reopen roadways, family-owned business frequently faces denied or disputed claims. TRAA is working with USDOT raising awareness and looking for clarity FMSCA to better align insurance frameworks with modern TIMS practices.
Considering Towing Industry concerns with Electric vehicle Policy. TRAA supports the Responder and Recovery Safety in EV Fires Act.

This event was made possible by the gracious sponsors that step-up year after year to support the Tow Professionals in this industry. I have listed all sponsors below of the 2026 Hill Day Event. These sponsors are your true Industry Leaders that stepped up because of their heart and passion for this industry and did so for the support of the wonderful people in our great industry!

Guardian Fleet Services
Fleetnet / Cox Industries
Peak Auto Auctions
Auto Data Direct (ADD)
Towbook
Azuga
Zips
Copart
HAAS Alert
Allstate
Miller Industries
Custom Built Manufacturing
Jerr-Dan Corporation
INA Towing
Worldwide Equipment
Tow Professional Magazine
International Towing Hall of Fame Museum

This event was a tremendous event and has shown the most growth this year since its inception! I again want to thank the Board Members of TRAA and Executive Director Bruce Bender taking the reigns and putting tremendous work ethic, heart, and passion behind the efforts.

This event is not to be missed from the HAASpitality Cocktail hour, to wrapping up the work done at the Hill with a trip to the famous “The Prime Rib,” in D.C. This was a meal sponsored by INA Towing and fantastic ending to two days of powerful meetings! We urge our tow professionals not only to mark your calendar for this event in 2027 but encourage the next generation of towers to attend. We are counting on our children and theirs to carry this industry forward, let’s get them to D.C. and educate them on how to interact with our elected officials, and the importance of advocating for or against, laws and regulations to protect and safeguard their business in the future!

Towing & Recovery Academy

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Looking to get your employees trained & certified in today’s industry, you need to contact us!

Beau White embarked on his towing career in 1998, starting with a flatbed truck. Over the years, he steadily advanced through various levels of expertise, moving up to a twin-line wrecker, then a 16-ton medium-duty vehicle, followed by a 25-ton and a 35-ton wrecker. His journey continued with a 50-ton straight stick, a 40-ton 1140 rotator, and finally, a 50/60 Jerr Dan rotator.

Throughout his career, I have embraced every opportunity to grow and learn. I have never skipped a step; each transition has been vital in deepening my understanding of the craft. To ensure that I remain at the forefront of the industry, I have completed numerous training courses, both professional and in-house, to refine my skills and enhance my knowledge. Some of my notable certifications include:

• TRAA Certified Master Tower
• Wreck Master 8/9R
• Jerr Dan Rotator Course
• TIMS (Traffic Incident Management)

Beau’s true passion lies in teaching and empowering others within the industry. I am driven by the belief that safety is paramount, and I strive to make our profession safer, one operator at a time.

To further this mission, Beau founded Towing & Recovery Academy, an initiative created specifically with tow operators in mind. My aim is to provide a comprehensive learning experience that equips operators with the essential skills and safety measures needed to thrive in this demanding field. At Towing & Recovery Academy, we focus on practical training and real-world scenarios, ensuring that every participant leaves with the confidence and expertise to excel in their roles.

By fostering a culture of continuous learning and safety, I hope to inspire a new generation of towing professionals who are not only skilled operators but also advocates for safety and best practices within the industry. Together, we can elevate the standards of towing and recovery, ensuring a safer environment for all.

Telemetry Shackles and Load Links for The Towing Industry

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DLM has a long-running partnership with Chant, which delivers a variety of its load cells, load monitoring, and cable working equipment to the point of use, including telemetry shackles, a high-strength, marine-grade wireless load cell that incorporates a high-tensile stainless steel load pin. The shackles present an ability to transmit to multiple handheld displays; boast a line-of-sight range of 800 m (2,625 ft.); and are made from stainless steel.

DLM is a specialist in the design, manufacture, repair, and calibration of load cells, load monitoring, and cable working equipment for the offshore, marine, subsea, and lifting and rigging industries. Chant, meanwhile, also of British heritage, is a diversified engineering company that designs, manufactures, services, and calibrates testing machines, systems, and related accessories for industrial and military customers.

Chant has distributed DLM’s standard tensile load links, and shackle cells from 1 ton up to 50 ton capacity and wireless handheld displays to the U.S. since 2015, and further penetrates the market via a distribution network. One major difference between industries is the type of equipment used. Tow trucks typically use hydraulic systems to lift and recover vehicles and equipment.

Shackle load cells and load links play a crucial role in the tow truck industry. Tow truck operators often find themselves in emergency situations where they need to secure a vehicle quickly and safely for recovery. These tools provide a secure connection between the tow truck and the vehicle being recovered, making them essential to fully understand the forces being applied to all of the rigging.

When it comes to towing and winching applications, using shackles to connect equipment is common practice; shackles are commonly used in the tow truck industry to secure vehicles during recovery application. Specifically, shackles are used to connect the tow truck’s winch line to the vehicle being recovered. Shackles are necessary for recovery of different types of vehicles, such as cars, trucks,equipment and Tractor Trailers. The size and weight of the vehicle being recovered determines the size and strength of the shackle required. When installing a shackle it can be substituted with a Shackle Load Cell to measure the forces being applied to all of the rigging based on where it is located in the lay up. Load Cell Link Bars can also be installed in your rigging lay up where ever you choose to install. They can be at the load to determine the total load forces you’re trying to recover. Once you determine the total load force you can safely understand if your rigging lay up is sufficient.

However, it is crucial to approach the rigging process with caution and expertise to prevent damage to the equipment and ensure safety. Before rigging a shackle, it is essential to carefully select the appropriate size and weight capacity for the application. Additionally, the shackle must be checked for any defects or damage prior to use.

Get in contact with RP Recovery for all your Load Cell needs.

rprecoveryconsulting@gmail.com or Call 315-730-6566

North American Repossessors Summit 2026

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April 8-10 at Signia by Hilton Orlando Bonnett Creek

Join us for a 3-day, one-track conference sessions, plus lots of fun and opportunities to connect with industry experts from across the country.

NARS 2026 promises to be a tremendous event again this year! The 13^th annual NARS Golf Tournament is April 8, 2026, combining NARS attendees, top lenders, and industry professionals for a day of networking and competition at the stunning Waldorf Astoria Golf Club. Top leaders in our industry share knowledge as speakers April 9^th-10^th . Take part in our Repo Alliance and the Recovery Agents Benefit Fund (RABF) and enjoy our Industry awards ceremony honoring leaders in our great industry. Don’t miss this event April the 8-10 at Signia by Hilton Orlando Bonnett Creek.

For more info: Summit Registration – North American Repo Summit

First Quarter Update from Jerr-Dan: Momentum, Market Outlook and Planning Ahead

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As we begin 2026, I want to thank you for your continued trust in Jerr-Dan and share a brief update on what we’re seeing in the market, what’s ahead for the year and how we’re supporting you moving forward.

We are entering the year with strong momentum. Market forecasts remain positive, driven by continued pent-up demand and increased customer interest in pre-buying equipment in 2026. Much of this activity is tied to anticipated cost increases in 2027 associated with upcoming EPA changes impacting Class 4–8 trucks.

These changes could result in engine surcharges of up to 20%, making early planning more important than ever. Therefore, we strongly encourage customers to plan accordingly to help reduce future financial pressure on your businesses and the industry as a whole. Our team is ready to work with you now to evaluate needs, timelines and options that best position you for the years ahead.

We’re also looking forward to seeing many of you in person again soon. Jerr-Dan will be at the Orlando Tow Show this April, where we’ll be showcasing our new JD35/40T Rotator. The response to this unit at the Baltimore Tow Show in November 2025 was extremely positive, and we anticipate similar excitement in Orlando.

Looking ahead to 2026, Jerr-Dan is rolling out several initiatives to support your operations. You’ll see immediate updates as new parts are added to our parts catalog, along with new service and operator training classes scheduled throughout the year. These efforts are designed to help keep your fleets productive, safe and profitable.

Finally, we’re proud to continue advocating for the industry. Jerr-Dan will be participating in Hill Day on February 24-25 in Washington, D.C., where we’ll meet with congressional leaders to discuss key industry issues, including insurance challenges, the “Slow Down, Move Over” campaign and efforts to secure emergency responder status for towers.

Thank you again for your partnership and dedication to this industry. We look forward to working with you throughout 2026 and seeing many of you on the road and at upcoming events.

Happy New Year,
Bob Nelson
Vice President and General Manager, Jerr-Dan

Community First: Taking the Tow Family on the Road

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By Jason Giddens

In the towing industry, “family” is a word that gets used a lot. For me, it’s not a slogan—it’s reality. I call the people I work with my Tow Family because that’s exactly what they are. The operators who support JB Tow Truck Accessories are the same people who support my household. Without them, JB Tow wouldn’t exist. And just like your own family, you show up when it matters.

That belief is what put me on the road.

Built to Go Where the Tow Family Is

Our mobile unit is a fully outfitted step van, packed wall to wall with products this industry truly needs—securement equipment, safety gear, lighting, lockout tools, and recovery equipment. Shelves are stocked. Products hang where you can see them. Lighting is displayed and powered up. Operators can touch it, inspect it, and understand exactly what they’re investing in.

I chose a mobile unit instead of a traditional storefront for one simple reason: I can bring the products to the Tow Family instead of making them come to me. Not everyone across the country can travel to our shop in Tampa—but I can travel to them.

More importantly, I get to meet entire crews, not just the one person who stops by a parts counter. That changes everything.

Nobody does it like JB Tow. We don’t just sell products—we show up. We shake hands. We give hugs. We break bread. We create content together. We build real relationships with the people who keep this industry moving.

What I Saw Missing

The biggest gap I saw in the towing parts world was the loss of personal communication. Too much business has become faceless—online orders, shipped boxes, no conversation.

In an industry built on trust, that’s a problem.

Showing up matters. Sitting down for lunch matters. The high-fives, the quick stories, the small moments—those matter more than people realize. When operators step into the truck and see equipment right in front of them, it often reminds them of something they forgot they needed—something that could make their job safer or more efficient. That experience can’t be replaced by a website.

“Tow Family” isn’t marketing language for us. It’s how we operate. We love this industry because without our Tow Family, we wouldn’t be here.

Real Moments on the Road

One Friday afternoon, a Tow Family member called and said, “My cable is broken. I’m not going to make any money this weekend.” Without a cable, his flatbed was done.

I told him to come to my house. I had one in my truck.

He showed up, we installed it in minutes, and he was back on the road making money for his company and his family all weekend long. That’s what being present looks like.

Another time, a gentleman traveled to Tampa to purchase a truck and stopped by to grab supplies. Before long, we were sitting at a local lunch spot breaking bread. Yes, he bought parts. But more importantly, we built a relationship. Those conversations are what last

Where the Road Has Taken Us

So far, our road trips have taken us across Florida, Georgia, Alabama, and Louisiana. We attend shows, visit training schools, stop by shops, meet operators roadside, and support Tow Family wherever we can.

I’ve opened the shop on Sundays. I’ve met operators during rotations. If I’m nearby and someone needs something, we do everything possible to make it happen.

We now have a larger, more comfortable truck coming that will allow us to expand even further—pulling a trailer and running a box truck at the same time. After this winter, we’ll broaden our footprint and travel across much more of the country. The road is only getting bigger.

Products, Education, and Hands-On Demos

We carry everything from straps and dollies to safety lighting and LED road flares. One of the biggest advantages of being on the road is hands-on demonstration. Operators can hold products, see how they function, and understand why they matter—right there in front of them.

That kind of education lowers liability, increases efficiency, and makes operators safer.

What operators ask for most isn’t even a specific product. They ask us to bring the truck to their town. They want to see it. They want to hang out. They want connection. That tells me we’re doing something right.

The Bigger Issue—and the Fix

The biggest challenge I see right now is a lack of training and safety focus. No matter what anyone says, those two things are the foundation of long-term success. Proper training raises revenue and lowers liability—both critical for survival in this business.

I also see a lack of unity. There’s more than enough work for everyone. We should be lifting each other up, not tearing each other down. I believe strongly in bringing unity back to the towing community—helping each other, supporting each other, and moving forward together.

I’ve been in this industry for 26 years, working everything from light duty and repossessions to heavy duty. Towing is a vital service that keeps communities moving. What we do matters.

Why I Keep Going

These road trips aren’t easy. They’re hard on me and hard on my family. I spend days away from home, and I couldn’t do this without the support of my beautiful wife, Melissa. I’m grateful for everything she sacrifices so I can serve this industry.

I keep going because I believe in going the extra mile for my Tow Family. The giveaways, the raffles, the content we create together—it all strengthens the industry.

Final Thoughts

If there’s one thing I want readers to take from this, it’s simple: you can always reach out to JB Tow. We will always do our best to show up for our Tow Family.

Support each other. When you see an operator on the roadside, slow down and move over. When I first got into this business, everyone was ready to help each other. We need to bring that back.

Slow down or move over—it’s the law, and it’s one of the simplest ways to save a life.

Getting Tow & Storage Paid Starts with Knowing the Whole Claim

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The semi had been sitting in the back corner of the tow yard for weeks.

A small sedan had made a bad lane change, crushed the semi truck’s side, and put it out of service. The police report was clear: not the truck’s fault. The tow company did everything right- fast response, safe recovery, and secure storage. By the time the paperwork was done, the tow and storage bill was almost $25,000.

And then… nothing. The sedan’s insurance adjuster stalled. “We’re reviewing it.” Days turned into weeks, and weeks into silence.

The truck owner showed up every week, hands in his pockets, staring at the rig he couldn’t afford to release. He wasn’t hauling and he wasn’t earning. His own insurance didn’t cover the loss. And the tow company was sitting on a massive receivable with no check in sight.

This is the part tow companies know all too well. What many don’t realize is why these bills get stuck—and how to fix it.

The yard manager had seen this pattern before. Insurance companies often move slowly. But they move much faster when they’re forced to deal with a full commercial loss with claim parts that are spiraling upward in cost.

So instead of waiting again, the manager said something different this time to the customer:

“You know this isn’t just about our claim. You’re losing income every day that truck sits. And even after repairs, that truck is worth less. That’s downtime and diminished value—and the at-fault carrier owes for all of it. You might want to talk to a trucking lawyer to find out all you’re due.”

The truck driver hadn’t considered the idea of pursuing these losses. No adjuster had mentioned downtime or lost profit. No one had explained diminished value. He thought his only option was to wait, hope and take what they gave him.

With nothing left to lose, he made the call. This time, the claim didn’t just demand payment for repairs, towing, and storage. Payment was also demanded for:

Lost income (downtime/loss of use)
Diminished value
Out-of-pocket expenses like hotel, transfer of cargo, rental car, and deadheading costs

Now the insurance company couldn’t ignore the claim. It was bigger and growing with each day. The steps took pressure and persistence. But the effort worked – payment was made. The settlement covered the full tow and storage bill, paid the trucker’s losses, and got the rig out of the yard and back on the road. The truck was earning again, the tow company got paid, and the trucker stayed in business.

And here’s the part every wrecker company should remember:

This Applies to Your Trucks Too

When a tow truck or wrecker is hit and taken out of service, the losses are no different than a semi:

You lose revenue while your equipment is down
You still have payroll, overhead, and contracts to meet
Your equipment is worth less after repairs
You have out-of-pocket costs related to getting back on the road

Downtime, diminished value, and loss of use: these aren’t “trucker-only” issues—they apply to any commercial vehicle, including wreckers.

Helping your customers pursue the full claim doesn’t just protect them -it protects your ability to get paid. Insurance companies are far more likely to release tow and storage funds when the adjuster feels the pressure from several parties and the entire loss is being properly presented and pushed.

Sometimes, getting your invoice paid starts with pointing out a simple truth: After a not-at-fault accident, commercial operators, including tow companies, have real rights. And knowing them makes all the difference.

Towers Want a Healthy Business Life Too

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It’s been said that people who have a healthy business life also have a successful career. As towers, all of us strive for a successful business life. Some make it happen, and some don’t. A healthy business life means taking the time to learn what’s needed taking the steps required to have a healthy towing business. A professional tower must commit to the cultivation of strong attitude, foster a growth mindset, and maintain unwavering persistence.

Frankly, anyone within the towing business these days should want a positive mindset and attitude so they can overcome any challenge they face. They should also have a reaction plan for anything that might happen no matter whether simple or intricate. However, just in case you don’t, I would like to cover the traits you will need to master for a healthy business life. An attitude of “stay hungry” approach encourages continuous learning. Besides reading the Tow Professional magazine, here are some traits that you’ll need for a healthy business life.

Customer Focus: Consider customer focus with everyone who calls or enters your yard. Creating a unique value proposition that solves problems for EVERY customer who needs a tow is vital for building loyalty. You’ll have them for life if you show your value. So, be the person they can count on when they need your help.

Problem Solving: Try adding problem solving, operational strength, to your business. Spending some time focusing on building a strong team, adding some effective marketing, and sound financial management should be top priority for every tower. If any of those traits are missing in your business, make sure that you’re always working toward them. You might not have all of them from the very start but always be working on solving any business challenge you face. Since you’ve committed to always working on your business, you’ll be surprised how soon it could REAPPEAR if you lose them at some point.

Exhibit Discipline and Adaptability: Successful businesspeople often exhibit discipline, continuous learning (which you should be doing anyway), and the ability to adapt to new information or feedback. These traits are also important for business health. Consider adding discipline and adaptability to whatever comes your way. If you need new equipment, then try your best to get it. Law Enforcement as well as the locals will appreciate you being on top of your business. So, give yourself a healthy towing business by taking steps right now while you juggle everything.

Maintain Balance: Speaking of juggling…when a juggler works his magic, he takes a consistent amount of energy and balance to make sure he doesn’t let anything fall to the ground. He makes what he does look so easy to do. But it’s not. It takes a balancing act to keep all those balls in the air so none of them drop to the floor. It’s the same in your towing business.

Achieving long-term success requires balancing between hard work, family, and teamwork. It could be that you need to take a short break from business, and too, sometimes you must compromise or do whatever needs to be done later. That’s how you avoid burn-out and stay healthy. Attending tow shows or Hill Days gives you the opportunity to be away from the job while you learn.

In all my years on this earth, I’ve heard some people say that they ran out of energy and quit what they supposedly loved to do. Hearing that made me sad. They quit the very thing that brought them joy and success because they “burned out”. Being towers in today’s market takes energy, passion and hard work, but it’s also okay to take a break from what you love. If taking a break keeps you sane, then take a break. You’ll return to it refreshed and ready for whatever happens.

I want you to join your state association and TRAA, your national association for towers. Protecting your mental and physical health is important because you want to be around for those special moments with your family, friends and team members. Always maintain balance.

Enlarge Your Territory: Enlarging your territory can be done by what you put into the business each day. If you’ve started your towing business from scratch without previous generations helping you, then God bless you. You’re truly an entrepreneur and probably want a healthy business life. Keep striving for it to be better than yesterday. It won’t be long before your towing business is a healthy one.

A state association and TRAA will help you get to where you need to be. Remember, you might know your business, but your state association will help you GROW your business. Personally, first thing I would do is make sure you read Tow Professional magazine. Then pass the magazine around to your team members to read.

In the words of Jelly Roll, a country western singer and song writer, “The windshield is bigger than the rearview mirror for a reason.” Keep looking ahead and don’t dwell on what’s behind you because you can change and get better.

See you next time or on the next Tow Professional podcast.

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