JERR-DAN HEAVY DUTY WRECKERS AND ROTATORS— ENGINEERED FOR STRENGTH AND DURABILITY

Whether looking to replace an older heavy-duty wrecker or adding new heavy-duty capabilities to a fleet, Jerr-Dan has a model that is just right for each application. Jerr-Dan’s Heavy Duty wreckers are available in 25, 35, 50, and 60-ton configurations, each one built with high-strength steel and designed for maximum power. Each model features a JFB Body made from a polypropylene copolymer material that is high-impact resistant and corrosion-free.

The JD25 Heavy Duty Integrated Wrecker features a 50,000 lb. 2-stage wrecker boom, high- impact resistant and corrosion-free body, and a 3-stage underlift – like all Jerr-Dan models, designed with strength and performance in mind. The JD35 Heavy Duty Integrated Wrecker features a 70,000 lb. 2-stage wrecker boom, high impact resistant and corrosion- free body, and optional 3-stage underlifts. The JD50 Heavy Duty Integrated Wrecker features a 100,000 lb. 2- or 3-stage wrecker boom, high-impact resistant and corrosion-free body, and optional 3- or 4-stage underlifts. The JD60 Heavy Duty Independent Wrecker features a 120,000 lb. 3-stage wrecker boom, high-impact resistant and corrosion-free body, and optional 3- or 4-stage underlifts. All these Heavy Duty wreckers are equipped with E/H (Electrohydraulic) controls, a very user friendly, smooth operating, fully proportional control with an updated hydraulic system, making easy work of large recoveries, and towing.

Another exclusive, the Jerr-Dan Touchlink™ CAN Bus control system, features in-cab electronic controls that come standard with an overhead switch panel and offer an optional underlift control panel. It also provides increased control of the light-bar, front, side, and rear strobes, and flood and work lights.

To improve operator efficiency, each of these models offer an optional fully proportional Jerr-Dan custom Scanreco belly pack remote.

A critical consideration for the company that is purchasing a heavy-duty wrecker for the first time is training. Operators are doubtless experts with their current fleet of small or medium trucks but operating a heavy-duty wrecker is simply not the same experience. Making sure that operators receive proper training and practice with the new wrecker is a key to long-term success.

THE ROTATOR IS DESIGNED FOR MAXIMUM STABILITY AND PERFORMANCE

Jerr-Dan engineers were guided by the principle that the strength and stability of the JD50/60 HDR1000 Rotators platform must be paramount. These elements are clearly visible in its industry-leading scissor-style outriggers combined with its unique 10 million RBM torsion frame design. By properly distributing the forces encountered during lifting operations, the truck and its components remain stable and solid from start to finish. This incredibly stable platform allows an operator to maximize the working area and capabilities of the boom and recovery winches with its best in class 41 feet of reach.

Of course, once the stable platform is built, the rest of the rotator follows the same innovative path. For example, the Jerr-Dan Rotator has a proven independent knee boom underlift that is offered in a variety of configurations to meet customer demands with or without a drag winch. Underlift options include the 53,000 lb. capacity Model 530 three-stage with 147 inches of reach. Other options are the 56,500 lb. capacity Model 565 with either the three-stage 181 inches of reach retracted or the four-stage with 179 inches of reach retracted.

The JD50/60 HDR1000 comes with two DP or Ramsey 50,000 lb. 2-speed boom winches. Jerr-Dan also offers 20,000 lb., 35,000 lb., or 50,000 lb. drag winch options as well as the 20,000 lb. boom-mounted auxiliary winch option. Available in Single Steer or Twin Steer and four or five axle configurations, each chassis is custom ordered to meet Jerr-Dan’s demanding specifications.

The JD50/60 HDR1000 360-degree operational load charts (provided with each rotator) document the full working range, including over the nose of the chassis, which provides a more comprehensive and reliable working area. The customer may also use Jerr-Dan’s Tow Link™ app, available on both the Apple and Google app stores. Tow Link allows operators to enter rigging specifications into its Rigging Utilization calculator and weights, lengths, and overhangs into its Tow Performance calculator so that operators may use their equipment more effectively. All calculations can be saved to aid in reviewing events or setting up new recoveries and picks.

Jerr-Dan’s exclusive Touchlink™ system (the same used in the heavy wreckers) features in-cab electronic controls that come standard and include an overhead switch panel, and an optional underlift control panel. Touchlink allows control of the light-bar, front, side, and rear strobes, and flood and work lights without leaving the cab. It is also pre-wired with three auxiliary circuits in the rear control box and one additional in the cab for those who wish to add custom lighting options.

Each rotator comes equipped with a fully proportional, Jerr-Dan custom, Scanreco remote. The remote is equipped with several features including E-stop emergency shut down, engine throttle up to a preset RPM, winch 2 speed on/off switches, and winch free spool engage. The remote can be operated in a standard rabbit mode or, if necessary, set to turtle, a slower mode. Lighted indicators tell the operator when a winch is in free spool mode and indicate when a winch is in high-speed mode. A switchable night light feature makes the remote more visible and usable in the dark and in low lighting. It also has built-in safety features that warn the operator and, if necessary, timeout or shut off the system in certain situations, such as if the remote is dropped.

Jerr-Dan offers a wide variety of options to match customer requirements. These include options such as multiple storage solution packages, enabling the user to choose the storage solution that best fits their storage requirements.

FINANCE AND TRAINING SERVICES

To cut down on the financing hassle that often accompanies the purchase of heavier duty equipment, Jerr-Dan Financial Solutions (JDFS) offers quick, professional financing and competitive rates for leases and loans on new and used Jerr-Dan equipment for single-unit operators, large fleets, and everything in between.

Of course, training is critical when buying a rotator. Jerr-Dan offers factory training for rotator customers in a new state-of-the-art training facility. For more information about training, email training@jerrdan,com. For distributors, parts, and service, or more details about Jerr-Dan equipment, please visit www.jerrdan.com.

Welcome to the Florida Tow Show

Darian Weaver

Sunset at Orlando — Orlando, Florida, USA, downtown city skyline from Eola Park.

If you are reading this article, hopefully by now you are planning on joining me at the 2024 Florida Tow Show on April 18^th-20^th at the Hilton Orlando Buena Vista Palace. Since I have been there many times in the past, let me suggest a few things that you don’t want to miss, along with one or two things you need to do while there.

First, please buy a ticket for the 2024 Hino LG Extended Cab with a Miller Industries Flatbed. Tickets are only $10 each, 12 for $100 and 25 for $200. Remember, this truck is generously provided by Miller Industries and Hino Trucks with all the proceeds of this raffle supporting the PWOF Education and Legislation programs. Last year Mike Weber of Auto Undertaker Towing & Repair out of DuBois, PA was the winner. I buy tickets every year, and you never know if this will be my time to win. There’s nothing better than knowing the cost goes to a great cause.

On Thursday, the 18^th, you have the Survivor Fund Golf Classic. That night Jerr-Dan puts on one great tow show Kick-off Party for the entire family. It’s always a wonderful time for everyone. Remember, this is the largest international show of the year in the towing industry.

You will be elbow to elbow with towing and recovery families from all over the world, including Australia, UK, S. Africa, New Zealand, Germany, and Italy just to name a few. Jerr Dan makes sure everyone has an unforgettable time.

On Friday, the 19^th, the exhibits open from 9am to 6pm. The exhibits are located indoors, outside, and there are so many of them to see. Please visit as many as you can. It’s because of those exhibitors that there is no fee to attend this great show. Do yourself a favor and support the exhibitors because they support you. Lots of them do classes for us. Make sure you look up schedules of when they are doing a class. That night is the street party which is sponsored by Miller. This Street Party is held every year, and it’s the talk of the show. Nobody can beat a party that’s put on by Bill Miller and Miller Industries. Nobody.

Saturday the 20^th is jam-packed with events. If you have a special lady with you, a wife or a girlfriend, someone you picked up from Disney World, the Woman of the Towing Industry has a luncheon called, “I Am Woman”. It’s presented by PWOF, Woman’s Division and starts at 11:45am and lasts until 1pm or so. If you are a woman, this is where you need to be on Saturday. It’s the best luncheon you will ever attend. There are lots of gifts, prizes, and takeaways. Seating is limited at this luncheon, and I know I’ve told you to much already. Tickets are only $20 each. That is cheap for what goes on at this luncheon. So, get your tickets as soon as you get to the show. You’ll find them for sale at the Tow Store located in the main hallway outside Citson Hall.

For all the little towers, the Annual Kids Event is Saturday from 9am to 2pm in the Veranda Lower Hotel Lobby. Free t-shirts available and a remote-control contest with food and drinks all sponsored by Allstate Roadside. I know about this ‘Lil Towers’ Event. I used to help with it for at least five years before my legs gave out. I would have a hard time keeping up with them this year.

Here’s my last tip. Take a good look at the people you traveled with to this premier event. Don’t spend your entire weekend with the same people you rode with to this tow show, and don’t eat all your meals with them either. Look for a spot next to a fellow tower that you don’t know and see how they run their place of business. Talk about how and why they color code the broom handles on certain trucks. Particularly ask how they handle employee problems or deal with electric vehicles, or some of their challenges at their place of business.

At night, have a drink with a different tower that you don’t know and hear about the software they’re using. Ask lots of questions and you’ll discover some wonderful answers.

Oh yes, if you bought a ticket for the raffle like I suggested, at 5PM go to Miller Industries Booth for the drawing. Good luck everyone.

I’ll see you on the Tow Professional, “On-the Go” podcast.

Suburban Towing 2nd Street bridge Recovery

Darian Weaver

By: Justin Schaffer & Gina Johns

On March 1st, 2024, Suburban Towing was contacted by the Louisville Metro Police Department for a commercial vehicle accident that had occurred on the 2^nd Street bridge spanning the Ohio River. The tractor-trailer involved was hanging off the bridge with the driver still in the truck cab. We were advised to send heavy-duty units. This route connects Louisville, Kentucky to Jeffersonville, Indiana, and is a popular route used by locals to avoid toll roads.

The traffic accident involved a single-ale tractor attached to a refrigerated box trailer with a combined gross weight of approximately 65,000 pounds. The collision with passenger vehicles resulted in the tractor-trailer unit breaching the side barriers of the bridge and stopping just before plunging into the Ohio River below. The trailer’s landing gear broke through the concrete sidewalk and the reefer trailer door header section struck the top of the bridge structure leaving the rear of the trailer elevated about 30 feet above the bridge deck. The truck driver was still strapped inside the truck cab.

Events leading to this accident caused a delay in starting the recovery. There were three passenger vehicles involved with injuries. After the rescue recovery by the Louisville Fire Department and the investigation of the accident scene (including the three vehicles), Suburban sent two rollbacks to recover the vehicles.

It was raining and 43 degrees in Louisville that day and working up on the bridge made it feel much cooler. Heavy operators Stanley Stanton, Jeff Edwards, I (Justin Schaffer), and Jim Knight, (scene safety supervisor) were dispatched.

Once on scene, operations were underway to rescue the truck’s driver who remained strapped in the truck’s cab which was hanging from the fifth-wheel connection suspended over the Ohio River. An expertly trained member of the Louisville Fire Department repelled from the end of a ladder down to the truck cab to free the driver from the truck. The driver was placed in a safety harness and hoisted, with the firefighter up to the bridge deck and safety. Our hats off to the entire Louisville Fire Department for their heroic rescue of the truck driver from the unstable unit.

Waiting during the investigation process gave us time to make our “game plan” to recover the tractor-trailer. We estimated the weight of the cab and loaded refer unit to be 65,000 lbs. We employed our slingshot strategy using three Miller Industries heavy rescue rotators. We were able to lift the front of the trailer and truck and let the rear of the trailer down carefully. At the same time, we winched the trailer backward onto the bridge deck. The structure of the bridge itself created a huge obstacle to work around. Our operators performed this recovery process flawlessly, without causing any additional environmental issues or losing any parts of the truck or trailer. During the recovery, Suburban’s rotator operators communicated by using Sonetics headsets which proved to be a key element of a successful mission. The unit was prepared for towing and towed away from the scene.

Suburban Towing has been a familiar name in Louisville, Kentucky since it was started in 1969 by Irvin Johns. Irvin, along with his wife Gina, are still the owners and very much a part of the driving force of “day-to-day” operations. We are the largest towing company in the state of Kentucky with locations in southern Indiana as well as Texas. Our fleet consists of 90 pieces of equipment: 9 rotators, 15 heavy duties, multiple light-duties, and an extensive transport division. Including myself, Justin Schaffer, along with Stanley Stanton, Jeff Edwards, and Jim Knight, we have over 100 years of active experience invested in the towing and recovery industry.

Aerial Photo Credit: Rich G. Ammon

Looking at Insurance Expenses 2024

Dan Messina

Insurance, health family car money travel Insurtech concept on virtual screen.

Several months ago, a young gentleman came to ask for my help. He wanted to get started in the towing business. At the time, Terrance knew nothing about towing or how it worked. He was educated and had a master’s degree in business. I pointed him in the right direction to get started and was surprised to discover that in less than three months his business was in the black. Terrance analyzed every step in building a business. He bought his 1^st truck and worked hard to find accounts to keep that truck busy. Terrance tried all types of towing. First it was motor clubs, then body shops, and a few weeks ago, he did his 1^st rep. Now he is considering private property towing.

The point is this. Terrance uses his analytical skills to determine what type of tows he needs to do to make money. Two days ago, he called me to discuss business strategies. After looking at his expenses, his solution was to increase revenue to survive. There is only one way to make money. A person lowers expenses or raises revenue. As Terrance looked at his expenses, he now knows there are some things you need to run your business, such as:

Trucks
Gas
Drivers
Insurance
Equipment for the truck
Marketing

Terrance realized lowering expenses is difficult, so he will concentrate on adding new accounts and adding revenue stream. He looked at every expense and determined they’re not going down anytime soon, so we are trying to figure out how we can address expenses and lower what’s possible.

One expense we are going to look at is insurance. I talked to a few tow companies, and they told me they pay hundreds of thousands of dollars, have no claims, and their insurance goes up. I had a friend in Dallas that had a million-dollar claim, and she almost lost her business because she could not find insurance. No company should lose their business because they cannot find insurance. You work hard for years to build a good business, and one accident makes it vanish. I am working with Terrance to see how we can lower insurance expenses. Here are a few things insurance companies face that drive up their costs:

Increased Claims Costs – When the insurance company experiences higher than expected payouts for claims, they raise the rates to cover their costs. This could be due to a higher number of claims, or more expensive claims than predicted.
Inflation – The increase in the cost of goods and services, including repair costs, to keep up with these raising costs, the insurance companies could increase your premiums.
Changes in Risk Assessments – Insurance is based on the assessment of risk. The insurance will look at a person or business and determine the risk is higher than expected, and they will raise your premiums.
Regulatory Change – Changes in government regulations can change how insurance companies operate that would increase their costs, they, in turn, pass it on to their customers.
Investment Returns – Insurance invests the premiums they collect to generate revenue. If these revenues do not perform, this could cause a rate increase.
Market Conditions – Competition and demand in the market can change pricing. If a company loses market share, or if the overall cost of providing insurance goes up due to market conditions, it can lead to higher rates.
Reinsurance Costs – Insurance companies often purchase reinsurance to protect themselves from large losses. If the cost of reinsurance goes up it could cause an increase to your premium.
Natural Disasters or Catastrophes – If there is a natural disaster such as a tornado, flood, or a fire these high claims would influence rates.

I want to avoid some of the conditions that impact expenses by self-insuring the towing industry. My goal is to get 3,000 tow companies to join my company called The Tow Group, and I will provide them with insurance needed to cover any losses they might occur. Here is a little information about me.

In my 30 plus years in the towing industry, I have successfully done the following:

Started a tow company from scratch and sold it seven years later.
Started one of the largest towing associations in the U.S.
Written articles for Tow Times, American Towman, and Tow Professional magazines.
Taught seminars at all the major tow shows.
In 2009, made the cover of American Towman magazine as towman of the year.
Founder of TowTrax, a multi-million-dollar company that provides tow companies with tows.
Wrote a book, Road Map to Success, about how I built my company.

I want to start something that has an impact on the industry. With the experience and success of starting a new company, I will have 3,000 tow companies that can help but I need your help to get started too. If you could answer the following questions for me, it would be helpful:

Question 1. Would you consider using this new company?

Question 2. Without telling me the exact amount, how much do you pay in insurance annually?

Question 3. How many claims did you file in 2023?

Question 4. Without telling me the exact amount, about how much in claims did you file in 2023?

If we can self-insure the industry, I feel we can save you thousands in insurance. If you have an interest in helping me to get started, just let me know. Send me an email at dan@towtrax.com, or call me at 469-774-0340. I have a lawyer researching what is required to accomplish this and will keep you posted on the progress.

Thanks for your help and be safe out there. We don’t want your insurance to increase.

7 Empowering Reasons Women in Towing Should Rock Towing Conventions!

Darian Weaver

Abstract blurred event with people for background.

Towing conventions serve as empowering platforms for women in the towing industry to thrive and excel. Get ready to rev your engines and roll into towing convention season like the bosses you are because they are just getting started. It all starts in April with the Florida Tow Show and ends in November with the Baltimore Exposition! Here are seven compelling reasons why attending these conventions is not only advantageous but essential for women working in towing:

Connect and Conquer: Towing conventions are the ultimate place for meeting fellow fierce females, industry leaders, and potential mentors. Towing conventions offer invaluable networking opportunities! Building these relationships provides support, guidance, and potential career advancement opportunities. It is all about making those connections that will have you cruising towards success in no time.

Stay in the Loop: Say goodbye to snooze-inducing seminars! At towing conventions, you will be treated to the latest and greatest in industry trends, regulations, and tech innovations. Accessing this knowledge equips women with the tools and insights needed to succeed in a male-dominated field.

Skills and Thrills: Who says learning can’t be a blast? Hit up workshops and sessions designed to boost your towing game and leave you feeling like Wonder Woman behind the wheel or behind your computer. From safety tips to customer service secrets, you will leave these sessions feeling like a towing superhero ready to tackle any challenge.

Shop ‘til You Drop: Explore exhibitions packed with the latest towing gear, gadgets, and gizmos. It’s like a candy store for tow queens looking to deck out their rigs, their offices, and tow companies. Explore a diverse array of towing equipment, software solutions, and service offerings displayed by industry suppliers and vendors. Discover innovative products that can streamline operations, improve performance, and drive business growth.

Level Up, Boss Babe: Get certified, snag those trainings, and level up your towing career like a boss. By attending towing conventions, professionals can gain insights into industry trends and emerging market opportunities. This knowledge can help businesses identify new revenue streams, expand their service offerings, and develop strategic plans for growth.

Squad Goals: Engage with a supportive community of women in towing who understand the unique challenges and opportunities faced in the industry. Discover innovative products and services tailored to women’s needs. Share stories, swap tips, and lift each other up because together, we are unstoppable.

Visibility and Representation: Conventions offer opportunities for women to showcase their talents, expertise, and contributions to the towing industry. Increased visibility and representation inspire other women to pursue careers in towing and challenge gender stereotypes.

So, there you have it, ladies—seven fabulous reasons why towing conventions are your ultimate playground for fun, networking, and empowerment. Get involved in as many of the show events as you can. By leveraging these opportunities, women can navigate career challenges, achieve professional growth, and contribute to a more inclusive and equitable industry landscape. Buckle up, because the ride to towing success starts here! How about a BONUS reason?!

Have Some Fun: Let your hair down, relax and enjoy the company of your towing friends! If there is ever someone else who understands what you are going through and what you need, it is another towing lady.

Do you know a towing lady who deserves recognition? Please send Tow Professional or Michelle (michelle@michellesukow.com) a message! We would love to share her story!

Hal Kresser Insurance Agency and Wichert Insurance Services Merge, Unveiling Powerhouse Towing Insurance Agency

Darian Weaver

Hal Kresser Insurance Agency and Wichert Insurance Services are thrilled to announce their merger, marking the inception of a powerhouse towing insurance agency. This strategic alliance combines the specialized expertise, extensive experience, unapparelled market access, and unwavering commitment to customer satisfaction of both firms.

The newly formed entity emerges as a leader in the towing insurance sector, offering unparalleled coverage options, risk management solutions, and personalized service to towing businesses in the Midwest. Leveraging the combined strengths of Hal Kresser Insurance Agency and Wichert Insurance Services, the merged entity is uniquely positioned to meet the evolving needs of towing professionals with tailored insurance solutions and comprehensive support.

Clients can expect a seamless transition and continued access to a broad range of insurance products and services designed to safeguard their assets and mitigate risks. The merger reinforces both organizations’ commitment to delivering exceptional value, innovation, and peace of mind to towing businesses.

Zip’s Products

Darian Weaver

Will-Burt Night Scan Light

Emergencies don’t always give you the time to pull out and set up enough bright lights to see what’s going on. Every second counts, so when you’re slowly setting up enough floodlights to see what’s happening, you’re losing precious time. That’s one of the many reasons the Will-Burt Night Scan Light stands out. Able to set up and light up the scene with 60,000 lumens in 15 seconds with only the push of a button, this light lets you focus on what you came to do.

Coming with everything you need to install it, the Will-Burt Night Scan Light installs on top of your truck. No part of it stays inside making extra room. It’s also only 20.25” wide, meaning this narrow light saves quite a bit of space that you can use for other tools and applications. Not only is it very narrow, it lays flat while in a stowed position. However, when you have it up, it stands up to 12 feet tall plus the height of your vehicle. This height gives you a high amount of coverage.

It also does not need a generator, instead it uses the vehicle’s power directly. This frees up space to bring what you actually need. On top of that, you can save money as you don’t have to pay for a generator or to keep the generator running. No more leaving the shop and forgetting to fill up the generator before you leave. As long as your vehicle is running, so is the light.

Of course, while the Will-Burt Night Scan Light works great in emergency situations, it’s also helpful in any job that takes place outside. Whether you’re putting in late nights on the construction site or on the farm, the Will-Burt Night Scan Light can help provide you with an easy way to see. It’s also great for towing as it provides a bright, adjustable spotlight for you to work with.

One of the best parts about the Will-Burt Night Scan Light is that you can control where the light is angled. It provides 360 degrees of light by being able to face opposite directions. This makes it so you can always see what you need to thanks to how convenient it is.

Finally, it has an optional wireless remote. The convenience this offers is very nice as it lets you control the light while away from your vehicle. You can make adjustments as you work to ensure you can see better. This fine-tuning can keep you safe and able to see as you work.

Lucky for you, this light is now available at Zips.com. Item #: WB-721560057

Get more out of your carrier’s winch line with Zip’s Side Puller Recovery Tool

Create the angle you need for a side recovery with your car carrier with Zip’s Side Puller Recovery Tool. Designed for both steel and aluminum decks, this mechanical pulley guide system attaches to the tailboard of your rollback and directs your winch line 180 degrees to the left or right and 90 degrees downward. This versatility prevents your carrier from taking up too much room on the highway and also allows you to retrieve vehicles from tight parking spots. Order Item #: ZP-SPZ at Zips.com.

Access Tools Telsa Lockout Tool

Teslas require a special tool when a lockout occurs. Due to the shape of their manual release, usual lockout tools don’t always get the job done. The Tesla Tool from Access Tools is made specifically to work with their manual release. It also comes with two Wonder Shields that let you protect the tool from coming in contact with the window glass. This is important as the thin laminated glass used in Tesla windows are harder to work with than traditional tempered glass. Stay prepared by picking up the Tesla Tool today at Zips.com! Item#: ACT-TT

Light Up Your Carrier Bed with Maxxima’s LED Utility Flood Light Bar

Not every dispatch occurs during daylight hours. That’s why you need Maxxima’s LED flood light utility bar. Thanks to its 120 LEDs, this compact, rectangular work light produces a flood beam pattern with 3,000 lumens, enough to light up any car carrier bed at night or in low-light situations. Measuring 29.5″ long, the aluminum extruded light head can be adjusted for precise, directional lighting, and the steel supports can be surface mounted to provide the right setup for the area being illuminated. The polycarbonate lens means it can withstand the elements, and the five-year warranty ensures longevity for the buyer. Order Item #: MTBL-10-A at Zips.com today.

Get More Done with the Lokithor JA2500 4-in-1 Portable Jump Pack and Air Compressor

The only thing worse than a flat tire is a dead battery, especially when you are already running behind. Remedy both situations with a multi-function jump starter from Lokithor. Besides delivering enough energy to jump start most gasoline and diesel engines, this 12V, 2500A power pack is also equipped with a built-in air compressor that’s capable of producing up to 150 pounds of air pressure. Get back on schedule with this convenient and rechargeable jump pack. It’s easy to store in your vehicle, and it’s very easy to use with a digital indicator panel. Order Item #: JA2500 at Zips.com.

Understanding CAB and SAFER Scores and Their Impact on Towing Insurance Rates

Darian Weaver

More and more insurers are utilizing CAB and SAFER scores to assess risks and establish rates for towing insurance. Your scores significantly affect your risk acceptability and your insurance premiums.

What are CAB and SAFER Scores?

The CAB report is produced by the Central Analysis Bureau (CAB). CAB compiles millions of data points into a database for all federally filed transportation companies. DOT inspections and violations, mileage, etc. are logged into their database. CAB compiles your data into your CAB report, which compares your company against all your peer group companies.

The FMCSA Safety and Fitness Electronic Records (SAFER) system compiles a concise electronic record of a company’s identification, size, and safety information, including the safety rating of roadside out-of-service inspection summary and crash information.

Insurers use the scores and data to assess the likelihood of future claims and set insurance rates based on the perceived risk.

Impact on Insurance Rates

Towing companies with higher CAB and SAFER scores or Conditional/Unsatisfactory ratings will face higher insurance premiums. Insurance companies believe that companies with higher scores or conditional/unsatisfactory ratings indicate a higher risk of future claims. Insurers offset the risk by charging higher premiums.

Improving Scores and Lowering Rates

While CAB and SAFER scores can influence insurance rates, towing companies can take steps to improve their scores and potentially lower their insurance costs. Implementing robust safety protocols, investing in driver training programs, and a well-maintained fleet can all contribute to a positive claims history, which may lead to lower scores and more favorable insurance rates over time.

Conclusion

Understanding your CAB and SAFER scores is essential for towing companies seeking cost-effective insurance coverage. By proactively managing risk factors and maintaining a strong safety record, towing businesses can improve their scores, mitigate potential liabilities, and safeguard their operations in the competitive towing industry.

If you are interested in learning more or talking with a Wichert Insurance Towing Specialist, use the QR code below to visit our blog and website.

UC-5000 Ultra Coaster

Darian Weaver

Sold in pairs

Rated at 5000 pounds per coaster, our Ultra Coaster is an essential tool for loading large and small vehicles onto a variety of carriers. Our six wheel design eliminates the need for additional ramps and makes for the smoothest, hassle free loading experience on the market.

Rated at 5000 pounds per coaster/ 10,000 pounds combined
Open platform for use with any size tire
Allows easy loading of electric vehicles, casualties with broken suspension, and machinery or containers lacking it’s own wheels

The Buffalo James Lynn Hurst

Darian Weaver

Hurst Towing was established on January 16, 1987. On January 25^th, 2021, life changed in a moment for James Lynn Hurst, Owner of Hurst Towing in Fultondale, Alabama. Hurst Towing was leveled by an F3 Tornado. In mere seconds, the business was swept away, 16 trucks damaged and another building collapsed. Operator, Blake Whisonant held onto the driveshaft of the heavy wrecker as the building collapsed upon them. Blake’s life was spared by the hand of God. When night became day, it was easy to see that the only things Lynn and his loving wife, Debbie had left were faith and their towing family.

It didn’t take long before towers across the state started showing up to help. Many people came to encourage and just be there. Jimmy Shatz, Opie, and Shannon of ABC came out that night. Kevin Goodyear of Goodyear Towing dropped 2 trucks at his Hayden location, saying the keys are in them, use them however long you need to use them. Greg Hinds of Austin Hinds Motors dropped off new units only days after the loss, saying, “We can horse trade later. Your business and family are my # 1 concern.” Miller picked up our rotator, delivered it to their facility where the M100 is built and made it their #1 priority! ABC Towing, Weil Wrecker Service, Kirkland, and Bambarger came to our aid.

The outpouring from the tow community was Lynn and Debbie’s answer that God had a lot more in store for them! This community and our faith gave us the strength to rebuild. The devastation made us rethink many things where we were deficient. When this tornado hit, we had 200 + cars on our lot, checks and paperwork out for end of day, and keys to cars just hanging on hooks.

Administrative paperwork, laptops, desktop computers, checks, keys etc. were gone, and some were recovered from other counties. We were underinsured as many. Who thinks about extra coverage for fences? We do now after $40k of fence was destroyed. So, this disaster brought about many changes. Lynn stated, “I say underinsured because now many years later replacement cost, materials, inflation, and new building regulations drove the price sky high, making a previous $900,000 building now $1.4 million to replace.”

We have had hard times; this type of pain can bring out the best and worst of you. Just like purifying aluminum, you get sloth that comes to the top. If you don’t get that sloth on the top it stays in and ruins the product. Lynn stated, “I used to write down my offenses to God and had a list of over 30, until I heard God say, when are you going to stop counting your offenses and start counting your blessings?” These are moments in life that will change you, and it goes back to your foundation. Ours was built on the Rock of Jesus. What is yours built on?

Skip, our operations manager passed unexpectedly, and his passing rocked our world again! Skip was not just an employee, but a dear friend and a key person in our day-to-day operations. We walked by faith through the rebuilding process that took patience from Debbie, and the hard work of our dedicated team for a little over 2 years!

During the rebuilding process, the building was coming along when an Ernest T Bass type of fellow came in and commented on a Facebook live where I shared my faith in God. He continued with his thoughts on the rebuilding process and told me I reminded him of a buffalo. His story theme was when a heavy storm approaches, wait through it. A herd of buffalo will purposely run into a storm to limit the time and duration of pain while running during the storm which takes courage. He said, “Lynn you keep being a Buffalo, my friend!” His statement stuck with me, and we restored the #44 truck, placed a buffalo on its hood and showcased it at the Chattanooga Tow Show. It felt like my story had come full circle with the building of this truck which helped bring some closure to a tough chapter of life.

These tough losses changed our procedures. We now have lock boxes. Everything is locked away, i.e.: titles, checks and paperwork before leaving. We have a secured wall-mounted key box for all client’s car keys, coverage for TOTAL replacement of our fences, and more building coverage to absorb raising future costs.

We have done something special for our employees as well. I watch them through their probationary time like any company does a new hire. After they have shown their work ethics and commitment to the job, they receive a bag with a custom patch Buffalo Soldier. This has been an awesome way to reward our employees by showing them that we see them, and they are now part of our Hurst family!

Taking from what we learned the hard way, look at your policy. Don’t delay. Do it today. What would it cost to rebuild it all tomorrow? 20%, 30%, 60% or more? Always be prepared, and make sure your foundations are built on a Rock!

Jerr-Dan Financial Solutions—Towers Helping Towers

Darian Weaver

Exterior of the Oshkosh Global Headquarters on October 25, 2019 in Oshkosh, WI.

JDFS, Jerr-Dan Financial Solutions, takes a unique approach to finance. Its identity goes beyond generic capital equipment finance. In fact, JDFS is made up of tow truck operators as well as sales and finance professionals who know the towing and recovery industry inside out. Todd Chase, of JDFS, often tells new clients, “We speak your language and understand the challenges tow truck drivers face every day. That’s why you can count on our flexible and fast process to help you identify and finance the tow trucks you need.”

Of course, as is true when using any financial services for leasing or purchasing equipment, using Jerr-Dan Financial Solutions to finance towing and recovery equipment offers the standard advantages versus cash. The buyer improves cash flow, may protect their creditworthiness, and saves on “soft costs” like tax, shipping, and installation when financing 100% of the purchase.

However, Chase points out that the power of the JDFS program results in wider credit availability, diverse and creative options to help customers that would be turned away from other entities, and an application process that is described by the company as “hassle-free.”

JDFS has found that their clients appreciate the sense of partnership that is part of all stages of their financing program. The focus is on a simple, quick process. In fact, customers can apply online and receive a credit decision within 24 hours– guaranteed. Once approved, the team will work with the customer directly to customize a financing solution that meets the specific needs of their business.

Chase said, “We make it easy to grow our customers’ businesses with competitive interest rates and no down payment for qualified buyers. We offer flexible options, with up to 100% financing, because every customer is different. We match the right lease or loan package to each unique business, with terms from 24 to 84 months.”

JDFS is a one-stop shop for leases and loans on both new and used Jerr-Dan equipment.

CSTH LLC Acquires Dynamic Towing Equipment & Manufacturing

Darian Weaver

Cynthiana, KY – Commercial Specialty Truck Holdings LLC, (CSTH) has acquired Dynamic Towing and Equipment Manufacturing of Norfolk, Virginia.

CSTH LLC, the parent company of E-Z Pack Trucks, Continental Mixers, and One Source Parts is excited to add another specialty body platform and will look to develop and expand Dynamic’s existing business.

“Dynamic has had a history of innovation and success in the towing industry,” said Frank Busicchia, CEO of CSTH. “They are an ideal ﬁt with CSTH, and our approach to the custom body markets.” CSTH LLC plans to continue operations in Norfolk, Virginia, and expand rapidly by utilizing the growing footprint of One Source Parts, (OSP). With locations in Florida, Kentucky, North Carolina, and Texas, OSP provides additional installation capability and product support for the towing and recovery markets.

Dynamic is the creator of the Original Self-Loading Wheel-Lift that has become the most sought-after technology in the towing industry. CSTH will continue to offer the excellent customer care that has made their operator-owned approach successful at E-Z Pack and Continental. Dynamic customers, many of them owner-operators, will continue to have direct access to company leadership.

The former owner, Anthony Gentile, will be staying on with the new company in a senior capacity. “I am thrilled about this new opportunity that CSTH has presented for Dynamic Towing, and I am excited for the future. With our new footprint, we can take care of more customers and continue what makes Dynamic great.

NEW Wireless Tow Light Bar –LED Light Bars with external power pack battery

Darian Weaver

Bright, dependable lighting plays an important role in ensuring both safety and compliance for tow operators. When it comes to high-quality, reliable lighting solutions, Lite-It Wireless stands out in the market with our innovative LED Light Bars. In this article, we will highlight new cutting-edge products, designed by Custer Products, that are now available through a network of distributors for purchase. You can find all the wireless light bar information at WWW.CUSTERPRODUCTS.COM

LITH36

The LITH36 is our 36” wireless light bar with game-changing new technology. It’s the same great 36” wireless light bar but now comes with an external power pack battery. The LITH36 is ideal for the individuals looking for powerful, long lasting battery options for extended run times.

LITH36STR

The LITH36STR is our 36” wireless light bar with additional strobes and it also is equipped with the same external power pack battery as the LITH36. The LITH36STR is ideal for the individuals looking for powerful, long-lasting battery options for extended run times with the added safety of the strobes.

LITH48 / LITH60

LITH48RFS with flashers

LITH60RFS with flashers

The larger bars designed for longer hauls or for wide loads, require more lighting and are available with or without extra flashers for added visibility. The external battery option is also available for 48” and 60” wireless light bars. The ratchet straps and bungees help secure the light bar during the most rugged tows.

External Battery Power

Lite-It-Wireless introduced a new External Power Pack Battery light bar at the 2023 Tennessee Tow Show. The 20-volt lithium battery slides into the battery plate externally mounted on the bottom of the light bar, protecting it from moisture. Once locked in place, and turned on, your bar now has power. It is easily removed and placed into the battery charger included with the light bar. The charger plugs into the standard 110v outlet and the battery locks right into the charger. This external power pack is perfect for towing longer hours without worrying about frequent recharging or having to cord the bar. You can purchase the Custer Products’ Battery and charger with your light bar OR if you have a DeWalt style or M18 style battery, you can use one you already have.

Convert your Wireless Light Bar to the External Battery Option!

So you want to know, “Can I convert my Wireless light bar with internal batteries to an External Battery option?” The answer is yes!! We would be happy to make the conversion for you. Simply call the office and we can get your bar scheduled for conversion. Fair cost and great upgrade. Give us a call for details. Do NOT Attempt to convert your bar by yourself. You will void the warranty and may ruin your lithium battery.

Tow Light Bar Versatility

For those who already own the M18 or DeWalt style batteries, Lite-It Wireless offers the flexibility to use your existing battery with our lightbar. There is no need to purchase a light bar with the battery, you can simply order the light bar and save a few dollars. The transmitter is always included. When your battery runs low, you can swap it out with a charged battery and continue with the towing service you are providing.

The new external battery pack eliminates the need for changing the batteries from inside the light bar. You eliminate any interrupted performance and delays. Having a spare, fully charged battery on board, will make your tow operator very happy. It is easy to replace a discharged battery and keep on going.

Other Features

Each Wireless light bar is individually programmed with its’ own frequency to prevent any cross-talk with other vehicles, especially in your own fleet. Registering your wireless light bar will provide us the information we need to honor any warranty work for you. It is required.

Choose Custer Products’ Lite-It Wireless light bar with the NEW External Battery pack and experience the difference in lighting technology today! Made in the U.S.A!

Call us for a Tow Light Distributor listing for your state! 800-490-3158

PatrolWorks with LPR Private Property Parking Management – Reimagined From PPI to Parking Management

Darian Weaver

Ranger’s innovative solution – PatrolWorks with LPR – resets expectations for effective private property parking management. It puts the pieces together with advanced permitting capabilities AND LPR enforcement in a single, fully integrated solution.

You now have a new, exciting opportunity for growth – extending your PPI business by offering your customers a single-source outsourcing option for their parking management. An option that delivers increased revenues and returns on their parking assets.

PatrolWorks with LPR equips you to be a full-service Parking Management Company that delivers exceptional value to your customers while increasing your own revenues and profits. You become your customers’ “go to” resource for parking — managing the process from feature-rich paid permitting to “arms-length” LPR patrolling to responsible enforcement (ticketing and/or impounding).

You can serve more customers and lots, share in permitting processing fees, and benefit from more impounds without investments in more trucks.

PatrolWorks with LPR targets owners in two markets: 1.) Multi-Family Residential properties (apartments, HOA’s, campuses), and 2.) Pay to Park lots. Using the vehicle license plate as the permit enables the use of advanced license plate recognition technology for more efficient patrolling to identify vehicles in violation. A fully integrated mobile application – Co-Pilot – compliments the LPR system. Co-Pilot adds functionality to record any policy violation (not just permit related) such as expired vehicle registrations or flat tires. It can also be used to further document a violation detected by the LPR system by taking additional pictures that are automatically merged with the pictures from the LPR cameras.

Owners of Multi-Family Properties can achieve multiple objectives:

Improve Safety and Security: Replacing stickers with License Plates as the permit enables frequent (mobile) LPR patrolling. This in turn discourages illicit activity in the lot (reducing risks/liabilities) and provides greater management control of the vehicles in the community.

Increase Revenue and Property Value: PatrolWorks makes paid permitting simple. Parking becomes an easy add-on service, much like baggage fees on an airline ticket. Flexibility to differentiate pricing (e.g., carports, garages vs. surface lots) and to charge for guest permits adds to the upside potential.

Save Time at Properties: PatrolWorks includes mobile-friendly web apps (portals) that enable automated workflows, and for resident “self-service” management of their parking permission. Residents are able to transfer permits to a newly purchased vehicle or a temporary rental car and purchase permits for guests, This frees more time for managers for sales and marketing priorities.

Increase Resident Satisfaction and Convenience: The security improvements add to the comfort and peace of mind of residents in a societal environment where security has become an ongoing anywhere and everywhere concern. In addition, the self-service capabilities for permitting eliminates trips to the office.

Most owners of Pay-to-Park Lots are aware that their assets are not realizing their full revenue-generating potential. PatrolWorks enables owners to address the two most prevalent shortfalls:

Plugging Revenue Leaks: Lost revenue from vehicle owners who choose to Not Pay or Overstay are minimized. In contrast to most approaches, PatrolWorks replaces “hope” as a strategy by coupling permitting with frequent LPR enforcement. Vehicle owners scan a QR code and enter their LP to purchase a parking permit. LPR Enforcement then ensures policy compliance. Enforcement is typically impounding (vs. immobilization) such that the vehicles in violation are no longer consuming revenue generating spaces.

Capturing Pricing Opportunities: Many conventional offerings are limited to “fixed” pricing. It becomes too cumbersome or labor intensive to adjust to demand patterns. PatrolWorks accomplishes this digitally. For example, an owner of a pay-to-park lot in KC was able, digitally, to increase permit prices to $25/hr. for the Super Bowl celebration – from their computer!

And many pay-to-park opportunities are waiting to be discovered – such as employee lots after hours, and truck stops.

The Integrated Solution

PatrolWorks features web applications (portals) for both Property Managers and Permit Holders (residents). This design makes the functionality available on a computer or mobile phone and creates information transparency across the community. The fully integrated architecture provides the foundation for success:

❶ A web application (portal) for property managers to digitally enter and approve permits (LPs), to view a portfolio of management reports, AND to approve pending impounds – digitally

❷ A self-service web application (portal) for permit holders for vehicle registration, obtaining permits for themselves and guests, and transferring parking privileges to a different vehicle

❸ Highly efficient detection of unauthorized vehicles using the LPR system for permitting violations – with the complementary mobile app: Co-Pilot

❹ Impounding, along with optional, multi-step enforcement protocols that could immediately require impounding, or begin with one or more notification and/or ticketing steps

The PatrolWorks software integrates all components into a complete parking management solution. Capabilities include configurability for the policy preferences of individual properties by lot: violations and consequences, permit pricing, grace periods and capacity caps for guest permits.

So What’s In It For Me?

PatrolWorks with LPR enables you to grow with a business model that generates high returns for you. The required LPR investment is NOT like repo. There is no need for a camera system on every truck. Typically one LPR spotter vehicle is all that is needed to patrol many lots. (No more walking lots on an “Easter Egg hunt”.) Identified violations are sent automatically from the spotter vehicle to the Co-Pilot app in a nearby tow truck. The payback on the LPR camera system is generally measured in months and financing is available.

You share in the processing fees for paid permits, can serve more lots, and complete more impounds!

You have an exclusive market, and you control your own destiny. You negotiate permitting fees and your share of the processing fees. For multi-family properties, you manage the property’s share of the permit proceeds – using them to offset lot maintenance priorities such as restriping. You provide patrolling through a company that is not conflicted with impounding. You contract with multiple impounding companies to expand enforcement capacity (lowering the asset intensity of your operations).

Detailing the benefits:

Multi-Family Residential Properties: If you are impounding 200 vehicles per month, the population of vehicles in the lots will be around 20,000. If properties implement paid permits at $10 per month, the annual gross revenue would be $2.4 million. This would more than cover your parking management fees. It would generate a reserve that you could manage (for a fee) on behalf of the property for maintenance expenses such as resurfacing, striping, lighting, and/or snow removal. This reinforces your “parking management” role and avoids any funds flowing directly to a property manager which could be misconstrued.
Pay to Park Lots: Managing downtown “in and out” and special event lots could generate gross revenue of over $1,000/space per month (10 hrs. per day x $4/hr.). A portfolio of 20 lots, each with 20 spaces could generate over $6 million of gross revenue. With enforcement, the lot owner would realize higher returns, even with you earning an above average management fee.

Could PatrolWorks with LPR be an opportunity for you to win and grow in your market with your customers? PatrolWorks is the future of private property parking management. You can be the leader with exclusivity in your market — profitably serving more customers and more lots, generating more impounds and new revenue sources.

To learn more, invest a few minutes to watch these videos:

Call for more information (440) 498-1495 …. Or Visit … https://info.rangersst.com/

The Top 10 Most Important Features Of Digital Dispatching

Darian Weaver

By Laura Dolan

Still haven’t made the switch from pen and paper to towing software? Maybe we can help nudge you in the right direction. Here are the Top 10 most important features of digital dispatching that empower tow truck companies to operate more efficiently, deliver superior services to their customers, be more profitable, and stay competitive in the overall towing industry landscape.

Automated Job Assignments: Automatically assigns incoming jobs to available tow trucks based on factors like proximity, capacity, and specialty requirements, eliminating manual allocation and reducing response times.
Real-time GPS Tracking: Allows dispatchers to track the location of tow trucks in real-time, enabling them to assign the nearest available vehicle to a job, reducing response times, and optimizing routes.
Integrated Communication: Enables seamless communication between dispatchers and drivers through in-app messaging, ensuring clear instructions and updates on job statuses.
Digital Job Management: Provides a centralized platform for managing all aspects of towing jobs, including job details, customer information, service history, and billing, reducing paperwork and administrative tasks.
Customer Notifications: Sends automated notifications to customers regarding job status updates, estimated arrival times, and completion confirmations, enhancing transparency and customer satisfaction.
Electronic Documentation: Allows for the digital capture and storage of essential documents such as invoices, receipts, and towing authorizations, improving record-keeping accuracy and accessibility.
Reporting and Analytics: Generates comprehensive reports and analytics on key performance metrics such as response times, job completion rates, and driver productivity, enabling data-driven decision-making and performance monitoring.
Robust Integration Capabilities: Integrates with other systems such as lien processing software, auction management software, even motor clubs, to streamline workflow processes and enhance overall operational efficiency.
Mobile Accessibility: Provides mobile access for dispatchers and drivers, allowing them to manage jobs, communicate, and access information from anywhere, anytime, improving responsiveness and flexibility.
Credit Card Processing: Allows towers to accept payments on the road or in the office in a convenient and secure way, as well as manage accounts, issue refunds, have access to credit card and ACH payments, and manage payouts all on one account.

Come Experience The TRAXERO Difference

This is where we come in. We offer all of the above and more on our fully-integrated towing software that helps towers get a complete overview of every part of their business to increase efficiency and profits.

Our reliable support team responds quickly and is always here to help you get set up and answer any questions about how it all works. You never have to go it alone.

To learn more about how you can start using TRAXERO’s tools to start improving your towing business, visit traxero.com or call us at 1-800-428-4715.

Increase Productivity and Deliver an Engaging Experience with Towbook

Darian Weaver

By Kendall Smith and Matt Wesley

As the use of technology continues to rise in the towing and roadside industry, so do consumer expectations. With the ability to use advanced technology at your fingertips, your customer expects to be informed and cared for every step of the way. Using Towbook creates this experience by doing the work for you!

Towbook not only promotes continuous communication with your customers, but also with your motor clubs, body shops, dealerships, police departments, and private property managers too!

Got a call from the motor club? Accept it with the click of a button!
Does your body shop or dealership want to send you a job? Our Web Request Portal can help them do exactly that with just a few clicks!
Impress your police departments with “Vehicle Lookup” technology that allows them to quickly see if a certain vehicle is on your lot!
Give private property managers a login to their account, so they can view all vehicles that were towed and sign for them as well!

All of the above actions and more, allow you and your staff to reduce time on the phone and maximize your performance and efficiency.

So, what does Towbook do? And why do you need it?

Improved Communication. Managers and dispatchers can communicate with drivers easily. Drivers can accept calls with all the details needed in order to do their job efficiently and update the status of the job from start to finish. You will also be able to chat with your drivers via their mobile applications or send them a text message to make them aware of last-minute changes (chat logs are always saved to the call for future reference).

Roadside.io Towbook’s Roadside.io solution, paired with our Customer Survey feature, delivers the latest customer experience capabilities to your fingertips, allowing you to provide an “Uber-like” experience for your customers.

With Roadside.io, you have the option of sharing information with customers while the service is in progress; helping customers understand what’s happening with their service without having to call you for an update. You also have the option of sending the customer a satisfaction survey once the job is complete. You can choose to push these surveys to your website and you can also direct them to your social media outlets where they can complete a review about the service they received.

Minimize Risk of Damage Claims. Drivers can upload photos of the vehicle to a call in real-time; we timestamp and geocode these photos for you along with categorizing them according to what job status the driver was in at the time. An additional precaution can be taken by creating a “Vehicle Damage Form” if there is extensive damage to the vehicle prior to servicing it. The driver can create a report on scene, take photos of the vehicle, indicate anywhere there is damage, and have the customer sign off on the damage form. This report will be saved for future reference and can even be emailed or sent via text to the customer with their receipt.

Built-in Navigation and GPS Tracking. You’ll be able to get turn-by-turn directions to your destination right in the application with just a tap!

If you aren’t currently using a GPS solution, Towbook is equipped with built-in GPS tracking which will automatically update the drivers’ location according to their app settings.

Towbook is also integrated with leading GPS companies like AT&T Fleet Complete, Azuga, DriverLocate, Samsara, US Fleet Tracking, Verizon Connect, and Webfleet Solutions; allowing you to send calls directly to the GPS unit in your truck.

Drivers can use the GPS unit to navigate to the service location, and when they update the status of the call on the GPS unit it will automatically update their status in Towbook. Your Towbook app can also use the GPS location from your trucks and display that on the map in Towbook. There are many other fantastic features of GPS units that help you manage and maintain your fleet.

Pre-Trip Inspection Management and User Check-In. If you want your team to inspect their trucks and other equipment before (or after) every shift, they can do that easily using the Towbook mobile apps and our Equipment Inspection tool. Each inspection report is time stamped, and managers will receive an email alert any time there is an Equipment Inspection failure.

Completed inspections are also available to open/view on mobile apps, so if drivers need to present a completed pre-trip inspection to a law enforcement officer they can do so right from their phone!

Our “User Check-In” feature allows drivers to check-in and out for work directly from their mobile application. This allows managers and dispatchers to know who is currently on-shift to accept jobs. You are also able to run a report to review check in/check out times for drivers.

Plate-to-VIN Technology. No VIN – no problem! Towbook’s plate-to-VIN feature saves time and eliminates mistakes. Simply enter the plate number and the state in which the vehicle is licensed, and Towbook will return the full VIN with the make, model, and year of the vehicle. You’ll also have the option of using our VIN scanner, which will populate the VIN in the call just by scanning the vehicle’s barcode.

Private Property Features. Alongside tagging accounts, two of our most notable private property features for the mobile applications include “On Scene Call Creation” and “Stickering”:

On Scene Call Creation: This allows your drivers to do their job as quickly as possible by allowing them the option to create a call by simply snapping a picture of the vehicle; the call will automatically populate the address they’re located at and will allow them to update any additional details later.
Stickering: One of Towbook’s fastest-growing features is our Stickering app. With Stickering, you can create a virtual sticker in Towbook and “tag” those vehicles that you might be able to tow after a few hours or a few days. When the sticker expires, you receive a notification that the vehicle can be towed.

Impound/Storage Lot Management and Vehicle Lookup. You’ll be able to track and release your current impounded/stored vehicles on your lot right from the mobile application. You’ll even be able to send the impound invoice via text or e-mail.

In using our “Vehicle Lookup” technology, your customers, police departments, and private property accounts will thank you! It makes it simple for them to look and see if you have a certain vehicle on your lot without calling.

Digital Dispatching. Whether you are a dispatcher or manager sending out calls or an owner/operator working in the field, you’ll be able to accept motor club calls while out of the office or on the road using Towbook’s mobile apps. Towbook is integrated with all the major motor clubs for your convenience! A couple of taps to accept the call and you’ll be on your way!

Paperless Invoicing. Save time by texting or emailing your customer an invoice right on-scene! If paper invoices are a must, we integrate with Zebra mobile printers to print your customers’ receipt on the spot.

Additional Information. On top of the many features we’ve already mentioned, your drivers will be able to add additional information to the call via their app according to the preferences setup by management, this includes:

Additional line items/charges.
Record payments received in the field.
Collect customer signatures for archiving and appearing on receipts.
Any additional notes regarding the service or customer.
Record vehicle odometer.
Add any company expenses, such as fuel along with a picture of the receipt for manager review.

Technology is causing a world-wide evolution and it’s important to find resources that can be of benefit to us. First it was computers, now it’s a little device in our pocket that we all rely on daily – whether for business or our personal lives.

Using software to manage your business increases efficiency and profitability but it’s also a great tool to woo potential clients; demonstrating that you are a forward-thinking towing/road service company and are interested in adapting to the ever-changing technological environment.

About Towbook

Towbook has become the unquestioned leader in cloud-based towing software, headquartered in Michigan, and has provided service for over 16 years. Integrating the industry’s most advanced and flexible software, Towbook supports all sizes and types of towing, recovery and roadside service operations.

We provide tools made possible by the latest technology, and we help companies to raise their level of service while lowering their operating costs.

Plus, our commitment to you will be never-ending! We take great pride in having the industry’s best customer support. Support is free and available 24/7/365—even on holidays.

Tow Professional Offer

Free Trial, Free Setup, Free Support.

Towbook offers a 90-day free trial for all Tow Professional subscribers, simply scan the QR code or visit: www.towbook.com/signup/towprofessional to use this offer!

Website: www.towbook.com

Inquiries: sales@towbook.com

24/7/365 Customer Support: (810) 320-5063

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