Mental Health
A little background – I’ve always kept a primary job since I don’t make enough income from my expert witness and writing work to...
No one likes unpleasant Surprises
We all like good surprises, like at your birthday or graduation, or surprising your family with a vacation trip. There are other surprises that...
Do you and your people meet the qualifications to be called...
I’ve been told I’m abrupt and a little brash – I prefer the idea that I’m a realist and I call things like I...
Negative Behavior Correction
As a follow-up to last issue’s article about negative behavior, complaining, and other detrimental activities your employees may be engaging in, I want to...
PROTECT YOURSELF WITH SITUATIONAL AWARENESS!
In the past few weeks, a tow driver in Texas was shot and killed by two men at an apartment complex in Houston. Another...
Did You Create a Business or Just a Job?
I have come across an interesting phenomenon several times in the past few years. I would say it is unique to our industry, but...
Insurance Ignorance
As an industry and community, we take insurance claims and the insurance process for granted since we deal with it every day. What we...
Chicken lights, chrome, and electronic doo-dads, but very little,...
When I was stationed in Korea, I went to the Philippines to evaluate a military exercise. I saw something I’d never seen, and they...
A Mentor
My parents both grew up during the Great Depression, with my mom being 8 years old and my dad being 16 when the stock...
It’s Time to Work on Words and Attitudes
While we’re still dealing with limited business and strange social distancing restrictions, I’m hoping we can pass on some information that may help you...
Leading By Example – Your Words Account For Your Integrity
Taylor Swift--why is an expert witness and training guy in the towing industry opening an article with Taylor Swift? Because when Taylor Swift has...
Make the most of Covid 19 Downtime and unusual circumstances
When Covid 19 surfaced, most of us thought it would go away quickly and wouldn’t put much of a dent in our businesses –...
It was only for a minute…
I realize that in my job, I see a lot of doom and gloom and negativity – and that makes more jaded than most...
Are You Giving Your Customers Safety Training?
Hundreds of people have ridden in my tow trucks over the years. I had a recent discussion with a 20+ year friend who turned...
The Aftermath of a Business and Personal Tragedy
Many of you may have read my earlier article, “This One Got to Me,” about an older gentleman who experienced both a business and...
Trifecta!
A trifecta is usually a good thing. In the gambling world, it means that you’ve hit progressively three times in a row. Trifecta is a...
