Negative Behavior Correction
As a follow-up to last issue’s article about negative behavior, complaining, and other detrimental activities your employees may be engaging in, I want to...
Competitor/ Pricing
If I asked you what the biggest problem is that you have with your competitors, you would probably tell me they charge too low...
The Owner Must Change
As I look back on the last year and a half of towing, our industry has gone through a lot. We were forced to...
Information is Everything
I wrote an article a while back where I talked about having the right information that will help you to make decisions. I will...
A Mentor
My parents both grew up during the Great Depression, with my mom being 8 years old and my dad being 16 when the stock...
PROTECT YOURSELF WITH SITUATIONAL AWARENESS!
In the past few weeks, a tow driver in Texas was shot and killed by two men at an apartment complex in Houston. Another...
The Owner is the Company
The last few articles I talked about how the industry is changing. The industry can change but one thing remains the same. YOU. When...
Did You Create a Business or Just a Job?
I have come across an interesting phenomenon several times in the past few years. I would say it is unique to our industry, but...
Insurance Ignorance
As an industry and community, we take insurance claims and the insurance process for granted since we deal with it every day. What we...
Chicken lights, chrome, and electronic doo-dads, but very little,...
When I was stationed in Korea, I went to the Philippines to evaluate a military exercise. I saw something I’d never seen, and they...
It’s Time to Work on Words and Attitudes
While we’re still dealing with limited business and strange social distancing restrictions, I’m hoping we can pass on some information that may help you...
Leading By Example – Your Words Account For Your Integrity
Taylor Swift--why is an expert witness and training guy in the towing industry opening an article with Taylor Swift? Because when Taylor Swift has...
What will 2021 hold for the Towing Industry?
Well, we survived 2020, but not without a lot of pain and suffering. No tow shows, companies going out of business, owners cutting employees. ...
The Beginning of the End
Several months ago, I wrote an article about selling your business and how to prepare for retirement. In the past two months, I had...
Planning for 2020
I just got back from a tow show in Atlantic City, and the show gave me an opportunity to talk to a lot of...
Why Ranger SST?
So, why should I switch to the Ranger tow management solution? This is the most frequent question we field in calls from tow companies...
