Choosing the Best Type of Jump Starter for Your Business

Ten years ago, almost all handheld jump starters were powered by lead acid batteries. Since then, the number of options when it comes to jump starters has ballooned. Beyond lead acid batteries, there are now many jump starters powered by lithium batteries and ultracapacitors as well as other power supplies… the number of options has never been so numerous. As a buyer, more choice is great, but it also means there is a lot more to sort out to make sure that you find the right solution for your needs. We believe that the best approach for operators is to work backward from your specific needs identifying the solution that best meets them. Here is where we will address the pros and cons of different approaches to help you sort out the options.

Lead Acid

We’ll start with the granddaddy of jump starter power supplies. The key benefits of lead acid when it comes to jump starting are its ability to deliver high power, ability to deliver extended cranking durations, ability to perform in cold temperatures, ability to withstand abuse and ability to hold its charge for extended periods and still be useful for jump starting. The biggest drawbacks of the lead acid option are weight and size. It is definitely the heaviest of the jump starting options and typically the bulkiest.

When it comes to high demand jump starting, both in terms of frequency and in terms of power requirement, lead acid is a great option. Hard to start vehicles often require multiple starting attempts and extended cranking times. The deep reserve capacity of most lead acid solutions is particularly well suited to such circumstances. In addition, if you find yourself jump starting multiple vehicles per day, lead acid is a desirable choice.

Lithium

Lithium jump starters have been around in commercial settings for about seven years and have evolved significantly in that time. The key benefits of lithium when it comes to jump starting are its ability to hold a charge for extended periods and its ability to deliver other functions such as charging of small electronics and its light weight and compact size. The biggest drawbacks are its lack of abuse tolerance, its reduced performance when temperatures drop and its difficultly with extended cranking (most units incorporate safety features which limit cranking duration and depth of discharge).

When it comes to convenience, it is hard to beat lithium. Its light weight and compact size mean that you can have a relatively powerful jump starter in a small package. Lithium’s ability to deliver great, more reliable power has increased in recent years as new battery constructions have been introduced. Also, the safety packages typically found on lithium units reduce the likelihood of operator error with features such as reverse polarity protection and over voltage shut down. If you value convenience with additional features, and aren’t starting overly demanding vehicles, working in extremely cold temperatures or jump starting dozens of vehicles per day, lithium might be a great answer for you.

Ultracapacitor

Ultracapacitor jump starters provide a totally different power profile than lead acid or lithium jump starters making them great for some operations but likely less desirable for others. The key benefits of ultracapacitor jump starters are their massive power to weight ratio, their exceptional cold temperature performance, the speed with which they give their power to the jump starting application (more power faster is always better) and their exceptional longevity. The biggest drawbacks of the ultracapacitor option are their lack of reserve capacity and the speed with which they discharge (don’t hold a charge for long).

When it comes to high frequency starting and high power starting, ultracapacitor units are a great option. Plus, they typically weigh just a third of an equivalently powerful lead acid unit. That said, keeping them charged can be a challenge. That’s why you’ll often find them mated to a battery of some sort to allow them to be charged even when an external source of power is unavailable. For instance, our Jump-N-Carry units contain a small lithium battery to charge the ultracapacitor when other options are not available. This is something that should be kept in mind in relation to ultracap units.

Finding the Option That’s Best for You

Every operation is different. What works for one company/operator won’t necessarily work for another. Cost sensitivity can vary from operation to operation. When choosing a jump starter, start with your specific requirements. Are your starting 1-5 vehicles per day or 10-20 vehicles? What are the sizes of the typical engines you are starting? What weather conditions do you encounter? (I spoke to an operator in Northern Alberta, Canada this morning. His concern for -50˚F temperatures is not relevant for an operator in Tampa, Florida.) What is your recharging situation – will you go long periods of use between charging opportunities? How experienced is your team? Do you need other functions or are you looking for a tool specifically for jump starting? Determining the answers to these questions will help identify the option that best addresses your specific jump starting needs.

For more information, visit cloreautomotive.com

Custer Products “When it comes to Service Trucks, We’re at your Service”!

Darian Weaver

Custer Products offers a wide variety of different products for your service trucks. From wireless light bars to replacement marker lights, Custer has all of your lighting needs. One of Custer’s newest products is the 54-Watt work light/amber strobe combo light (WL54AW). Similar to Custer’s WL19F in size and shape, the WL54AW includes a 27-watt white work light in the bottom row of diodes and a 27-watt amber strobe light on the top. This light includes a 3-wire hook-up which allows the driver to operate the strobe and work light features independently.

Custer Products carries an entire line of wireless tow lights to help keep our tow truck drivers safe. The newest addition to Custer’s wireless line is the 23” wireless light-duty tow light (LIW-LDTL). This bar was designed with tow truck drivers in mind. Designed to withstand even the most inclement weather conditions, the polyethylene case is nearly indestructible and won’t warp or crack. The steel handle on top and the 105 lb. pull rubber-coated magnets on the bottom make for easy on-and-off installation while its low-profile design saves room in storage. Just like all of Custer’s wireless light bars, this bar is individually serialized which eliminates cross-talk between units and protects the owner against theft. This bar meets all DOT requirements, comes with a 3-year warranty and is proudly manufactured at Custer Products’ facility in Massillon OH.

One of Custer’s highest selling product lines is their LED rooftop light bars. Custer offers everything from 11’’ miniature rooftop light bars to 72” full size light bars. One of the newest additions to the rooftop light bar line is the LED Amber/White rooftop light bar which is available in 29”, 56”, and 72” lengths to fit several different sizes of service trucks. This strobe light bar comes with thirty flash patterns all controlled from a multi-function control box that sits in the cab of the truck. This bar comes with arrow stick/traffic control built in with seven different flash patterns for each function. This bar comes with LED side marker lights, red LED stop/tail/turn rear facing lights, LED alley lights which can be steady on or strobe, and LED take down lights which can also be steady on or strobe. This amber/white rooftop light bar is the perfect addition to any service truck that wants to stay safe while working on the side of the road.

Along with rooftop strobe light bars, Custer Products also sells a wide variety of surface mount strobes. One of the newest additions to Custer’s line is the LED Class I Surface mount strobe (STR-XL1) which is available in Amber (not pictured) and Amber/White. With very low-profile dimensions of 4.85” L x 1” W x 0.3” D, the STR-XL1 series is small in size but powerful in its brightness. This strobe light comes with 24 different flash patterns and can be synchronized with up to twelve other modules of its kind. The STR-XL1 series is also able to do an alternating pattern or a “wig-wag” function with another light. This reverse polarity protected strobe light comes with a Class I SAE certification and has a waterproof rating
of IP67.

To see Custer’s full line of products or to learn more about the products mentioned above, please visit Custer’s website at: www.custerproducts.com

Collins Dollies

Darian Weaver

135 miles – 35 of those through rough dirt roads, 100 highway miles. That’s the recent log of a professional tower, one of many throughout the week that come in from motorists being stranded or local businesses servicing vehicles. Each one an opportunity to help, grow business and provide for a family. On this particular 90-degree day, the vehicle was off the beaten path (literally an unpaved road) in the eastern Oregon desert hundreds of miles from town round-trip, leaving the tower to figure out a way to bring the vehicle back safely. So he turned to his equipment – a wheel lift and Collins Dollies, confident that they could shoulder the load down the rough, dusty track. Confident because he’s done it before. It’s why he chooses Collins Dollies.

Collins Hi-Speed Dollies came about to increase the safety and speed that a vehicle could be recovered. Prior to that, dollies were completely assembled underneath a vehicle after using a jack to raise it high enough. Though a great invention for their time and capabilities, these pan dollies were heavy and exposed the operator to roadside hazards for an extended period because of the time it took to assemble. Collins Hi-Speed Dollies improved upon this concept and changed the towing industry with a self-loading dolly in 1972. Their Hi-Speed name is partly due to quicker setup and tow times, since the dollies themselves were used to raise the vehicle.

As an operator driving a service truck, what does this mean for you? Why add dollies to your service tool kit? Satisfaction and appreciation from customers, time and money for you. In roadside assistance scenarios where a customer needs more than a battery swap or fuel, a service truck equipped with a wheel lift and set of dollies could now also tow the vehicle to its destination, without requiring another truck for the tow or transport. This would save time, cost and allow more customers to be served.

When looking at what tools to add to your service truck, the right equipment makes the job easier and safer. Collins Hi-Speed Dollies have been designed and built for:

ease of use;
safety for your team & customers;
to go where you need to be.

One operator can load the dollies under a vehicle and quickly lift it. The quickest time we’ve encountered is 60 seconds, from off the truck to vehicle lifted! With a little training, an operator can recover AWD, electric/hybrid, vehicles that are disabled or stuck in park using dollies and a wheel lift to get the job done.

Safety is a top priority in the industry and shouldn’t be left out of dolly towing. It’s why all Collins Hi-Speed Dollies include the Safety Ratchet System which allows an operator to safely lift a vehicle (light or heavy) in all conditions – rain, snow, ice, gravel, slopes, uneven terrain – with the operator in control even if they should lose their grip or footing. Without it, the operator remains in the dangerous impact zone of the pry bar’s arc and a wrong move potentially resulting in serious injury. The Safety Ratchet System (SRS) acts as a backup safety while under tow, to keep the vehicle upright. If a vehicle on dollies without the SRS drops while being towed, it could cause extensive damage. The ratchets can also assist in moving a vehicle that’s up against a wall, garage or similar obstacle by partly raising the dolly and vehicle, pulling the dolly away, then raising it completely.

Because you don’t get to choose where or in what conditions the vehicle lies, it helps to have the proper equipment that works as hard as you do. Collins Dollies are built to handle inclement weather, rough road conditions, heavy loads and long-distance towing if required. Properly maintained, loaded and secured, Collins Hi-Speed Dollies can safely be used on highways, freeways and interstates to move the vehicle where you need to go. A single service truck with a wheel lift and Collins Dollies can do the work of multiple trucks, increasing profitability.

Coming back to our tower in the desert, he earned the job and delivered the vehicle safely all from the comfort of his cooled truck. That same pair of Collins Dollies has assisted him in over 1000 miles of towing, in less than a month. With no sign of slowing, he can keep his business going. It’s why when safety, durability, longevity, better performance, lighter weight and profitability all matter, he chooses Collins. Safe and happy towing!

For more information, visit www.collinsmfgcorp.com

Getting your Service Truck “Work-Ready,” with Towmate

Darian Weaver

Whether it be a light duty tow truck, heavy duty rotator, fire, police, or service vehicle, there is a lot of gear that it must be equipped with after it is purchased and before it can be considered ‘work-ready.’ It can be a tedious task to track down vendors for each and every item, especially so when it comes to upfitting a service truck. Similarly, it can be a headache sorting through the various brands for everything from vehicle safety lighting and work lights to traffic control and roadside safety, to compressors and jump start solutions. Add the need for wireless controls for winches, lifts, and cranes and it is enough for one’s head to spin. Sound familiar? Fortunately there is a well known manufacturer who has continued to thrive within, and outside of, the towing industry and offers a wealth of solutions for all of the above and beyond the wireless tow lights the company is most known for. Enter TowMate.

TowMate started from very humble beginnings with the owner flagging down tow operators to show them his new invention, wireless tow lights. As far back as 1985, he made his way around the country doing this often stopping to sleep in his vehicle when he could afford no other option. Fast forward to today and nearly every tow parts supplier in North America, and many overseas, carry the TowMate line. Most readers of this magazine are probably familiar with that story and with the strides in innovation TowMate continues to make in terms of wireless tow lights. However, fewer are likely to be aware of just all TowMate offers today for each of the needs mentioned in the above paragraph. Every TowMate dealer has access to their full product offering too so take note on what you would like more information on after reading the rest of this and be sure to ask your local supplier.

When it comes to lights on a service truck, the setup can range from ‘four-corner strobes’ to adding an overhead light bar or even a traffic arrow at the rear. There are no lights in the world that are as rich in functionality and simple to install than the Power-Link series made by TowMate. These lights can operate off of factory wiring (think, no more running wires from the front of the truck to the rear), and are completely programmable to operate as STT/markers/strobes/work lights/all of the above in some cases. Not to mention the fact that the Power-Link overhead light bars simply require power/ground to the bar and power/ground to the controller to operate. The same is true for the traffic control arrows in this series, which come in varying lengths and with a ‘split option’ as well. And, for the win, the best part is they are made in the USA and carry a lifetime warranty on electronics and LED’s.

“Okay, I’ve lit up my truck, but I need a way to begin warning motorists of my presence in advance of the truck, what have you got for that,” you ask? While there are many options for portable lighting systems and LED flares in the market, none exceed the brightness of the MO-PRO “move over LED flare.” With its 105LB pull magnetic base, four light patterns (red flare / red-blue strobe / amber-white strobe / solid white area light), along with a 16 hour run time on a single charge, the MO-PRO is the most versatile portable light we have ever seen. Built to a higher standard and including a hard-shell carrying case, you will not regret adding one to your service trucks repertoire. Want to add one more layer of safety for the roadside jobs? TowMate has developed a perimeter warning system, the ‘Safety Alert System,’ that alerts roadside workers when a vehicle has potentially crossed into their work area.

Aside from lighting and roadside safety, TowMate has also evolved to address other areas of service truck needs. Namely, the VoltMate line of toolboxes with built in jump start, power, and air, comes to mind. Turn an ordinary pickup truck into a service truck by adding 115V AC power, 2100 cranking amps of jump start, and 125psi of air @4cfm all in one convenient and easy to install box. Available in 12V or 12V/24V DC power, chest or crossover style boxes, and installing with a chassis ground and a power lead to the positive terminal of the truck battery… the VoltMate series is a force to be reckoned with.

Finally, with the acquisition of Mobile Control Systems, TowMate now offers and manufactures a full range of radio remote solutions for winches, lifts, cranes, and more. The Valve-Mate series is, once again, one of the most simple-to-install remote valve operating systems in the world and comes at a highly competitive price. Manufactured right next door to TowMate’s main operations, held to the same quality standards, and carrying a lifetime warranty on electronic components, the Mobile Control Systems remote solutions should definitely be considered when making your next purchase.

All of that said, you can rest easy knowing that you do not have to look far and wide to find what you are needing to set up your next service truck. TowMate and their vast product offerings have you covered. Talk to your local TowMate dealer today!

For more information, visit www.towmate.com

Dynamic’s Service Truck

Darian Weaver

Dynamic Towing Equipment and Manufacturing has another solid towing solution to the industry! Dynamic worked with motor clubs and towers across the country to design a service truck specifically tailored to satisfying the customer’s needs. We spoke directly with those who already owned our trucks and even spoke to our potential customers who are considering them. Listening to what they said, we then turned their feedback into features that empower them to work more efficiently and quickly resulting in higher revenues and lower costs of operation. Specifically, we found that an effective service truck needs plenty of storage, additional recovery capabilities, and increased safety, so here is what we did to design a service truck that delivers what our customers need:

WE CREATED PLENTY OF STRATEGIC STORAGE SPACE.

The Service Truck is equipped with four rollup-door storage compartments for safe and easy curbside access totaling an amazing 80-cubic feet of usable space. The fenders are poly, so no more rust, and they are lighter, so you can carry more cargo weight without the risk of being overweight. These huge compartments can be delivered with an optional adjustable rack system for vehicle batteries and can provide safe stowing of up to 36 batteries in large boxes able to hold enough batteries to cover most vehicles on the road. The boxes have adjustable shelves with tie-downs, so the batteries are always secured while in motion. In addition, both sides of the Service Truck have wide toolboxes and another large storage compartment on the deck for a total of seven compartments. Accompanying deck space measuring 54” x 85” allows for plenty of space for dollies, go jacks, and additional storage options.

Also, tool-box compartments are installed to accommodate all normal roadside assistance tools and equipment as well as an air compressor with front and rear quick disconnects to allow the tech complete flexibility to service vehicles in all positions. Even with the additional storage boxes, the center deck is still open for additional storage of equipment.

WE INCREASED OUR TRUCK’S RECOVERY CAPABILITIES ELMINATING THE NEED FOR MULTIPLE VEHICLES.

We decided to add a 5000-lb. wheel lift with a recovery boom and an 8000-lb. Ramsey winch. A front push bumper is also available with an optional winch. We did this because after speaking to our customers, we found that they were wanting one vehicle to do as much as possible, so now you can do everything from a battery boost to a battery replacement to a tow or all the way up to a recovery with one vehicle. The service technician can test the disabled vehicle’s battery and electrical system to get the vehicle running under its own power. If necessary, the tech can install a new battery in the vehicle at the breakdown site. However, as in many cases, the battery is not the cause of the breakdown. After eliminating all the things a Service truck can do to assist the stranded customer, all you must do now is hook up the car.

Consequently, because of the increased capabilities of our Service truck, we don’t have to dispatch a tow vehicle to complete the service call and tow the customer to their repair facility; our Dynamic service truck can handle the job. The customer does not have to wait for another vehicle to arrive, and you as an owner do not have to send multiple vehicles to the same breakdown location. We improve operational efficiency saving on fuel, vehicle wear and tear, and overhead while still providing the same high level of service our customers have come to expect.

WE IMPROVED SAFETY THROUGH OUR STORAGE-COMPARTMENT DOOR DESIGN.

Our units have roll-up doors that do not swing out into the path of traffic, but rather roll up into the truck. This eliminates the possibility of passing vehicles catching an open storage compartment door and creating a traffic incident with the service truck endangering the life of the tower or customer.

Now even though utility and safety for our customers are premium values to us, we didn’t sacrifice aesthetics–we wanted our trucks to look good. As a result, the sleek body style makes this service truck a definite eye-catcher on the road and within the industry.

Dynamic’s new service truck is truly a solid towing solution to the needs of the industry with its practical and spacious storage compartments and enhanced recovery capabilities, all while providing more protection for the lives of towers. It’s a Dynamic solution!

FEATURE HIGHLIGHTS:

4-year warranty
Designed to us a 60CA OR 84CA chassis with an additional 24-in. tunnel box
All poly-fender construction
4 large roll-up door compartments with shelving
3 fold-down door compartments with plenty of additional storage
Optional adjustable battery racking system
Optional 5000-lb. wheel lifts with or without winch and recovery boom.
Open deck space to store dollies, go jacks, cones, and fuel and water tanks

For more info on this great product, distributers near you, or other products that we offer visit…www.dynamictow.com

Be Kind to Your Mind

Darian Weaver

Before writing an article, I sometimes think whether it would really help me rather than just something thoughtful to read. Writing an article is “self-help” for me. I must ask if COVID-19 has been getting to you. It has me. Have you been drinking, smoking, or eating more than usual? I have! Way too much ice cream at night. Do you have difficulty sleeping at night? I have! Are you grouchier and more argumentative than usual? I am! Did a close friend or relative die because of the coronavirus disease? Sadly, I can Yes to that question! Do you watch television more now than you did before March 15th, 2020. I have! The reason I can say yes to all my questions is because there are no conventions going on at which I would be speaking. Here is another big question.

Do you have more financial problems since COVID-19 arrived? I know I do. If you’ve answered “YES” to any of the above questions, then this short article was written especially for you. It is called “Be Kind to Your Mind”.

During these last months, I started taking deep breaths to slow down my breathing. I also started to learn ways to cut down stress. Maybe what I am about to share will help you as well. Some suggestions are taking more walks and while walking you should meditate. I am a Christian, so I have been praying more while I walk the neighborhood and reading good, Christian books while inside. Yes, I do pray for my fellow towers every day. Even though I might not know struggles each of you might have, I also pray for everyone living in each home as I walk past them. One of my dearest towing friends was recently diagnosed with cancer, and it’s not an easier cancer to manage either. It is a bad kind of cancer. I check on this friend once every two weeks, just to let him know that I am praying for him and to see what challenges I should address each time I pray for him.

Here’s what some of you have said when you’ve called to check on me., “I was thinking of you, DJ. How have you been?” Other relaxing techniques or suggestions to destress could listening to favorite music or other activity that you’ve always enjoyed.

Today, my son-in-law informed me that the project located in my backyard is costing me too much time and money to complete. That is okay with me because what he does not realize is that project is helping me cope with this NEW NORMAL. That belaboring project is strictly mental health for me. As each new problem occurs, it gives me another chance to worry about something else besides not speaking. Here is another thing that I have done.

I have found that picking up the telephone and talking to my loves one can help me too. In some cases, I have not been aware of their needs as I should have been, particularly those that are isolated due to this pandemic. Since I am one of 12 children and have siblings at different levels of financial security, we as a family have been helping one of my sisters whose going through a very tough spot in her life. She lost to much weight, and her regular doctor sent her to two different specialists, and for now they believe it is all in her head.

My sister has worried incessantly that anyone or anything could give her the virus. So, we can say, this virus threat has affected her mind. Maybe that is why I have titled this article, “Be Kind to Your Mind”. The whole Harrington family has pitched in and are coming together to help my sister through this difficult time. If you or someone that you care about have been feeling overwhelmed with emotions, such as sadness, depression, or anxiety or just want to harm yourself or others, please seek professional help. It is the right thing to do.

For me, I talk to friends who have their heads on straight. Since I have more time on my hands now, I spend one extra hour per day reading a good Christian and a self-help book. I thank God for all the many blessings that he has given me and my good friends in the towing industry. I also thank him for my friends at the Tow Professional magazine and especially Darian Weaver.

It’s important to remember that tough times usually do not last but tough people do. There is another encouraging quote that many people reference during difficult times. “This too shall pass” is a famous line often quoted by many people during tough situations. While many people use this phrase and attribute it to the Word of God, the reality is that this line is never spoken of in the Bible. There is no exact verse that says, “This too shall pass” in any chapter of the Bible. However, God does promise to be with you during good and bad times of your life.

Thanks for reading my article this month. See you next time. P.S. God answers prayers! If you read this article and you want me to pray for something special for you, your business or a loved one in your life, text, email or call me with your request. It certainly would be my pleasure to lift prayers on your behalf.

Motorclubs in 2020

Dan Messina

Car issue breakdown or engine failure. Elegant middle age man waiting for towing service for help car accident on the road. Roadside assistance concept.

For the past six months TowTrax has been working with motor clubs and tow companies on how TowTrax can support the industry.

TowTrax was designed to be a win, win, win for everyone.

Win – Motor Clubs – Improve ETA’s, better relationships with tow companies; Cut expenses (Call Centers)

Win – Tow Companies – Getting tows they never had before, better communications with Motor clubs, easy billing process

Win – Consumer – Better experience, Improve ETA’s

Since we started processing tows for motor clubs, we have learned a lot about the industry. The motor clubs face difficulties trying to find tow companies to run their jobs in remote locations. A lot of the smaller companies have gone out of business because of the pandemic. The larger companies had to cut back, and motor clubs are no longer part of their business plan. Then the pandemic created a problem at the call centers where they could not get staff for their call centers.

Our customer gave TowTrax nine cities in eight states and wanted TowTrax to support these areas because it was difficult getting tow companies in these cities. Since TowTrax built the network in the cities our customers requested, we have experienced great success. The following is a sample of some of the calls. Notice the ETA’s and ATA’s. (See chart)

How are we doing, you might ask? We are doing well, however it did not come without some pain. The tow companies in these remote areas took some time to build their trust. The motor club also faces issues with the consumer and getting all the correct information when they call for help. It is surprising to me how the tow companies in each state and small city are different. As TowTrax continues to grow with each customer we bring on, our network increases. This will make things better for the motor club.

One problem the motor club has is overpaying for the service. Here are a few war stories I have heard:

A motor club paid with a credit card $720.00 in Oregon for a flat tire change. That never took place because the consumer called and said the problem was resolved.
On super bowl Sunday a motor club paid $425.00 for a lock out in Texas that was 20 miles away.
I was recently talking to a tow company in Pennsylvania that told me a motor club call him and was authorized to pay $1,000.00 for a flat tire 200 miles away. The consumer was already waiting 9 hrs. for help and it would have been another 4 hrs. so the tow company refused the job.

With TowTrax these types of stories are eliminated. We can improve the customer experience by improving the ATA’s

Because of the tow companies making up our network, they are not familiar with motor clubs and how they work. They do like TowTrax for the following reasons:

We are giving them tow they never had. They get it right on their phone and they can accept the tow or just ignore it if they do not like the price or distance.
By being selective they control the expense on each tow saving on gas.
They increase their revenue because they can do more jobs because of the distance.
TowTrax pays the tow companies saving the motor club problems dealing with tow companies, and the tow companies having problems with motor clubs.

The big winner at the end of the day is the consumer.

Their ATA’s are reduced by as much as 50% so they are not standing on the side of the road for 9 hrs. or more, waiting for a tow truck.
They are in contact with the tow truck driver knowing exactly where the tow truck is.
The consumer could add comments about their experience.

Because of the pandemic and all the other problems motor clubs are facing today some are forced to change their business strategy or worse, sell out to other motor clubs. In 2021 our industry will be facing many obstacles. I was already told some of the tow shows will be canceled next year because the convention centers will be closed. Motor clubs will have to find new ways to build their existing networks. TowTrax can build networks in remote areas that can relieve some of the pain of the motor club.

We will all have to work hard to make this a WIN, WIN, WIN for all.

Negative Behavior Correction

James E. Lewis

Face of angry man screaming isolated on black — Angry man screaming in extreme rage

As a follow-up to last issue’s article about negative behavior, complaining, and other detrimental activities your employees may be engaging in, I want to go over several approaches to help you correct this costly cycle of action before it cripples your business.

The first and foremost consideration I ask you to realize is that no matter how good an operator or dispatcher is, and how much you’ve invested in them, if they’re complaining, whining, bringing other people down, gossiping, and the biggest one – showing a bad attitude at your customer’s locations….they’re costing you much more than you’ve already spent. That’s one of those unseen situations that may not be directly apparent, but I promise you you’re losing employees because of people like that, and your customers see the attitudes and actions and form opinions about your business.

There’s a quote floating around that I truly love, and it applies here:

Nothing will kill a great employee faster than watching you tolerate a bad one.

Think about that for a moment. In a company I’m familiar with, there’s a young man who lies continually, snitches on people over petty things, and isn’t a good driver. He’s taken out a mailbox or two, damaged another driver’s truck, gotten stuck when he should have planned better, requiring a heavy to go out and rescue him…and his attitude is atrocious. Even though he’s young, he’s a know-it-all, and is openly disrespectful to older, more experienced drivers.

The rumors and innuendo are that you can’t get fired from the company. In recent history, there’s no track record of anyone getting fired for seemingly major offenses. Newer drivers, those hired in the past couple of years, haven’t seen anyone terminated for cause, and this young guy skates by with his bad attitude, smart mouth, and poor driving skills.

What possible motivation are you giving the rest of the crew to behave and operate professionally?

This guy regularly gets away with it, so why should I work so hard and be careful? Damaged a car? No biggie, the boss will cover it and I won’t get fired.

Cursed out the guy with 20 years in the field? No biggie, we’ll get called into the “principal’s office, the issue will be minimalized, and the older guy will just have to live with it.

You reap what you sew, and what you reap is a group of guys who grumble and perform at a mediocre level at best – the guys who screw up aren’t being dealt with and the guys who do great aren’t being rewarded. Congratulations! You have a below-average crew.

Complaining – People whine. Tow drivers and truckers whine. It happens.

There’s a couple of jokes that fit in here. What’s the difference between a tow driver and a puppy? A puppy quits whining and crying after 8-10 weeks. What do you have with 40 tow drivers in your basement? A whine cellar.

What you do with complaining is up to you. If you hear it, shut it down. The main problem with someone complaining about how Joe get fewer calls than me, or I had to do more than Joe…is that it creates a whining contest almost every time. Each drive may feel the need to compare their woes and professed atrocities, and it kills the attitude of just about everyone, likely for the rest of the day or even the week.

A group announcement may work well at your next safety meeting or training session. It’s not a matter of being an authoritarian or a dictator, and those words may come up as the complaining continues but explaining the flow of activity that extends from these public sessions should make sense to your people. Explain what it costs in attitudes and productivity. If they feel slighted over something, explain that you or your manager are the only ones who need to hear it. Complaining to Bob about Joe does nothing for the perceived problem or the employee – Bob can’t help them fix a problem with Joe, but you can.

Negative attitude – there are millions of quotes and phrases that center around the notion that attitude is everything. Attitude goes hand in hand with complaining, gossiping, and other negative behavior, or it reflects professionalism and pride. Not everyone can have a perfect day every day but teach your people to check their attitudes at the door, especially when dealing with your customers.

You may ask them this: Are you having a bad day, or did you have a bad five minutes that you’re milking all day?

Pettiness – This attribute is directly associated with the amount of emotional maturity a person has. Goes back to the argument or complaint that Joe got more calls than me, or I worked harder than Joe. Grow up. Be an adult. This person is an adult working for a company, not a child in elementary school. This is a situation that only some tough love can fix.

The know-it-all – This person damages your company in significant ways. They minimalize other’s qualifications and experience to make themselves feel better. It’s a form of bullying, and if you put up with it, you’re an accomplice. Pull the person into a closed-door meeting and explain to them what they’re doing, since it’s most likely they don’t see it. The know-it-all can easily cost you some employees as they search for another company where they don’t feel dogged all the time or made to feel like idiots. No one wants to feel stupid, and that’s the hidden agenda and goal of the know-it-all – to make others look stupid so they can look smart.

The one-upper – In the complaining scenario, or the “shooting the breeze” sessions, this person is always there to make others feel insignificant and themselves look cool or smart. Limit the amount of downtime for your crew by assigning busy work and break up these unofficial meetings where the one-upper is the center of attention – and you’ll limit their effectiveness. Also works for complaining sessions.

Not my job – It depends on your pay structure and the way you outline a person’s responsibilities, but some folks just like to set unrealistic boundaries around themselves to avoid doing anything extra or going the extra mile to help the company or a fellow employee. You must ask yourself if it’s worth it to keep someone who always blurts out, “It’s not my job,” and does the bare minimum to get by. Sounds a lot like milking the company clock to me, and that costs you money.

The interrupter and the whiner mentioned in last issue’s article are handled just like the complainer and know-it-all. Limit the amount of time they can make an impression on other employees. I jokingly told one guy that if he wanted to whine and complain, he should go into the bathroom and complain into the mirror so he’s not trashing everyone else’s day. His feelings got hurt, but he got over it – I made sure to do it in a group setting so others could help enforce the idea.

Most of all, it’s about establishing rules and expectations. If you don’t have regular meetings and discuss these issues, along with other day-to-day problems and solutions, you‘ll find yourself always putting out fires instead of practicing fire prevention.

Beacon Software Increases User Functionality for Towers Impacted by COVID-19

Darian Weaver

Beacon Software recently added new, flexible features that business owners can customize to suit their needs. These features increase user functionality without raising the price tag of the software. Specifically, Beacon targeted businesses that now need to see more consistency in their budget as well as increased safety features. The following are some of the upgrades Beacon made for businesses pushed to change their routine during COVID-19.

Custom Features Designed to Save Time

Three of Beacon’s new features are specifically designed to reduce the time spent completing reporting, invoicing, and updating. It is now easier than ever to document detailed reports and access the most commonly used software functions.

Custom Favorite Reports. Dispatch Anywhere now provides easy access to your most commonly used reports, eliminating the need for time-consuming searches.
Invoice Narrative/Recovery Report. Useful for jobs that need more explanation! Document recoveries and display job summaries on any customer invoice. We also include Narrative Template so users can quickly get started while writing a new narrative.
TowStatus Job Updates. TowStatus Job Updates are now available at no extra charge! TowStatus allows you to automatically send status messages to your customers via text or email. Status messages can include verifying addresses, driver location, and arrived messages to customers.
Customer Locate. Send a text message to customers in order to verity their exact location from the phone’s GPS.

Safety Features During COVID

Keep your drivers and customers safe during COVID-19 by using software designed with contactless user transactions in mind.

Automatic Statements and Invoices. Beacon released automatic statements and invoices for contactless and paperless transactions weeks after COVID became a substantial hurdle in the towing industry, protecting drivers from frequent, in-person contact.
Contactless Signature Capture. Beacon Software has now enabled contactless signature capture for TowTickets, Damage Waivers, key Drop Offs, and Credit Card Payments. Keep your drivers and customers protected every step of the way by ensuring they do not need to make any unnecessary personal contact.

About Beacon Software

Beacon Software creates technology that enables towing & roadside providers to manage, update, dispatch, track, and invoice jobs, in real-time, from anywhere in the world. Beacon Software’s “SOC 2 Certification” makes Beacon one of the few software companies compliant with the American Institute of CPAs’ criteria for secure, reliable software providers. This means your data remains secure regardless where you access it, and rigorous compliance standards are met to keep your data safe and available. Beacon’s mission is to provide a suite of features that allows towing & roadside professionals to run their businesses without technology getting in the way.

Future-proof your tow trucks tracking with the New LINK 740 from Webfleet Solutions

Darian Weaver

We are excited to announce that our next generation of telematics, the LINK 740 is now available in the United States. Alongside the trend of mobile network operators migrating their network from 2G/3G, we are happy to disclose our next generation LINK 740! LINK 740 is a future-proof vehicle tracking and fleet management device using the LTE-M mobile network technology.

The first-choice fleet management device optimizes your workflow with broad integration. Equipped with CAN & Bluetooth connectivity and offers I/O interfaces, LINK 740 is designed to improve your fleet’s performance, helping your business advance to the next level.

BENEFITS

Optimize your workforce & business performance by improving your fleet performance using precise up-to-date vehicle data and reduce your running costs by monitoring real-time and historical fuel usage.
Support crash detection and driver behavior analysis
Take the stress out of your operation. Manage your tax responsibilities using automatic logbook. Improve driver’s performance and safety using driving style analysis.
CAN bus connectivity for cars & LCVs allows fleet managers to access more precise vehicle status monitoring with information on actual vehicle odometer (rather than GPS odometer), fuel consumption, inspection intervals and malfunction indicators, and more.
Integrate easily with additional hardware, e.g. Webfleet Solutions’ PRO Driver Terminals, sensors.
Access a wide range of business applications with Bluetooth, 1-wire interface and up to 5 in/output design connect you to a large variety of different uses.
For those managing Electric Vehicles (EVs), it’s now possible to stay connected with complete visibility of the EV’s battery level, charging status, remaining charging time and remaining driving range.

Last but not least, LINK 740 is equipped with end-to-end data security and data privacy. It is a robust vehicle tracking device that you can rely on for a quality length of time. Take you fleet management to the next level.

Visit webleet.com or call 205-728-9135.

Coming Soon – Ranger PW with LPR Ranger PatrolWorks with License Plate Recognition (LPR)

Darian Weaver

Ranger is launching major functionality improvements for Relocation/Private Property Impound (PPI) later this year. The new solution advances manual/visual approaches to include automated LPR detections – primarily aimed at apartment complexes, university lots, and temporary parking lots (e.g., events, hospitals, airports)

The advanced solution changes the game in private property enforcement
The current process in Ranger is based on manual identification of vehicles without a valid permit for a lot, or in violation of policies – e.g., blocking a fire lane or hydrant
The new solution features cameras on a patrol vehicle to quickly identify violations based on license plates – e.g., LP not recognized or in wrong lot
Automatic “chalking” identifies vehicles that are in Visitor spaces longer than allowed
There are expanded revenue generating opportunities for property managers and towing companies
Violations will trigger tickets based on parking policies published by the property
Tow requests will be generated automatically based on the policy rules. The tow could be immediate (e.g., expired Guest Permit) or based on frequency of the violation (e.g., third time in the wrong lot)
Not only will Property Managers have an added revenue opportunity from tickets, but they also have the flexibility to easily sell permanent or Guest permits (on-line)
Ranger’s current PatrolWorks Mobile solution complements the new LPR capability
When the LPR detects a violation, a spotter can add pictures and information using PatrolWorks Mobile. Ranger matches the “due diligence” information to the violation for a complete record
PatrolWorks Mobile already enables the entry of other violations that are not based on an invalid LP/permit – e.g., vehicles parked in loading zones or EV-only charging spots
The capabilities of PatrolWorks Mobile has also been advanced to include automatic recognition of license plates, and rapid picture-taking – adding to the productivity of a Spotter
The integrated software completes the PW with LPR solution
In-Vehicle System: provides the patrol vehicle with up-to-date data – “White” and “Black” list LPs for fast and reliable on-scene detections
Solution Architecture: enables a third-party Parking Management Company (PMC) – distinct from one or more towing companies – to work with property managers. The PMC could be the towing company. But the solution provides flexibility for a PMC to be the problem-solving interface for permit holders on behalf of a property manager, to independently patrol lots, and to manage assignments to towing operations
Portal for Property Managers: provides a mobile-friendly application for approving license plates, entering temporary permits for contractors and visitors, viewing violation records, and tracking daily activity
Portal for Permit Holders: provides a mobile-friendly application for registering their vehicle(s), purchasing permanent and guest permits, viewing violation information, and paying for tickets

The next generation in private property enforcement is being readied for launch. Are you ready for higher productivity, increased revenue, and improved customer service?

Please call for more information: 440.498.1495

TRAA FILES COMMENTS ON TWO KEY PROPOSED REGULATORY CHANGES TRAA Working for You

Darian Weaver

Washington, DC – The Towing and Recovery Association of America, Inc.® (TRAA) filed comments today on two proposed regulatory changes that will have a significant effect on the towing industry. As the only voice of the towing industry on a national level, TRAA is constantly monitoring various Federal Agencies as well as Congress for anything that could impact the towing industry. What may surprise you is that one of these two proposed changes comes from the Substance Abuse and Mental Health Services Administration (SAMHSA) which is not typically an Agency that the transportation industry would be overly concerned with. The other proposal comes from a more traditional Agency to monitor, the Federal Motor Carrier Safety Administration (FMCSA). First, SAMHSA has requested comments on changes to the Federal Workplace Drug Testing Guidelines with the intention of creating a regulation that would allow hair testing to be used in place of the current method of urinalysis.

TRAA opposes this for a number of reasons including the validity of the test, potential discriminatory racial bias, and a cost factor estimated to be four times the current cost of urine-based drug testing. In a four-page letter submitted to SAMHSA, TRAA details why this proposal is detrimental to small businesses, especially in the towing industry. Their comments, among all others, can be viewed at www.regulations.gov by entering SAMHSA 2020- 0001-0002 into the search bar. Second, FMCSA has proposed a pilot program to collect substantial data on the safety of allowing drivers under age 21 to operate commercial motor vehicles in interstate commerce. This is in addition to the under 21-year-old military pilot program that is already under way which allows drivers under age 21 with certain military experience to operate commercial vehicles in interstate commerce. TRAA has filed comments in support of this proposal as it will allow for collection of invaluable safety performance data that will, in their opinion, support the safe operation of commercial vehicles by drivers under age 21. TRAA believes this will allow for their members to access a larger pool of qualified labor as tow truck operators and road service technicians.

TRAA contends that there should not be some arbitrary distance or age limit placed upon operators of commercial motor vehicles simply because they engage in interstate commerce. These limits place an extreme burden on operators of commercial vehicles that are based on or near state borders. Their comments, among all others, on the under 21 pilot program can also be viewed at www.regulations.gov by entering FMCSA 2018-0346-1124 in the search bar.

You can support TRAA’s legislative efforts on behalf of the whole U.S. towing and recovery industry by joining as a member at www.traaonline.com/join-now

Spurs’ Lonnie Walker becomes investor in San Antonio-based company, Mach1 Services

Darian Weaver

SAN ANTONIO — San Antonio Spurs’ Lonnie Walker IV is now an athlete-investor in the San Antonio-based company, Mach1 Services.

Mach1 Services is a new on-demand, roadside app created in San Antonio by Rick and Laura Narpaul.

The app brings roadside services quickly, safely, and with well-vetted service providers currently servicing Austin and San Antonio.

The app is found in all app stores and can be used across all devices.

“In the health, pandemic atmosphere that we’re living in, I think it’s important for people to realize that this type of service exists,” said Co-Founder and President Laura Narpaul. “People are looking for ways to save money. So we’ve had customers say they are canceling their memberships to other places just because they realize this on demand. They can get it now and it does not have any membership fees.”

With San Antonio being “Military City,” it is important that Mach1 reflect this.

“Rick is a veteran. We do a lot with veterans here in San Antonio and try to hire them,” Laura Natpaul said. “Some of our stakeholders are either veterans or active duty. So that was also a big part of being here in “Military City” and trying to grow a company here to support that.”

Said CEO Rick Narpaul: “It’s a double whammy. It’s a veteran-owned business. San Antonio-owned business. Minority-owned business. And a tech company.”

“And women led,” Laura added.

Laura Narpaul, Lonnie Walker, Rick Narpaul, Mach1 Services

Mach1 has everything a roadside service app needs for customers. Whether it’s services for flat tires, dead car batteries, locked keys, local police, or non-emergency services, Mach1 has it all and is what drew the Spurs star to becoming an investor.

“I love technology, I love tech. I love how the app works,” Walker said. “Once I met the founder, I knew it was a great fit for me and for myself and my family. I truly thank Rick, Laura, and Rahul Patel (FSM Sports Marketing Group founder) for making this happen as well.”

And the feeling is mutual at Mach1.

“When he heard about Mach1, he knew it’s something to get behind because he would definitely use it. He uses apps for almost everything,” Narpaul said. “One of the things that Lonnie and I actually had a conversation about was, ‘You’re an athlete. You’re not going to be an athlete forever. However, whenever you retire, you still got a full life ahead of you.’”

Walker notes how impressive the app is and the services provided. He also appreciates that Mach1 is San Antonio-based and believes this can be the start of a technology revolution for the city.

“San Antonio has embraced me as a member of their community, and it’s only natural that my first company is based right here in San Antonio,” Walker said. “I think this is honestly a huge step, not just for my own, but also for San Antonio.”

As a new athlete-investor, Walker hopes he can show he is more than an NBA player.

And investing in Mach1 allows him to shine off-the-court.

“I would say it means everything. It’s very important to invest, just as a pro-athlete,” Walker said. “Just to show how diverse we are, other than just seeing us playing basketball the whole time. Sometimes, you have to find things that you’re passionate about.”

Investing in businesses can be tricky.

Fortunately for Walker, he is in good hands with Mach1. Both Rick and Laura are supporting Walker not just as an investor in Mach 1 but in all aspects of his life.

“We support him 110%.” Narpaul said. “Not just his amazing talent on the court, but also what he’s done in the community.”

“With his recent volunteer work that he did in helping clean up the city of San Antonio downtown to selling the artwork, the custom artwork and awareness for child abuse. I think we support him just as much as he supports us and we’re ready to see him do great things with his foundation.”

Mach1 is available now across all mobile devices at all app stores.

It is not a motor club. It is a free app providing an array of on-demand roadside assistance with reliable mechanics everyone can have at the tap of their finger.

“Being able to invest and be involved in this. I’m just truly blessed,” Walker said. “Being able to have an app like that and fully invested and you fully trust that they’re going to come and help you out, not only in a help situation, but also in a safety situation.”

Said Walker: “I think this is honestly a huge step, not just for my own, but also for San Antonio. I’m truly excited with what they’re doing as a brand.”

“Mach1, since the day we had this idea, the motto of the company has been people helping people and that will remain as long as we possibly can keep it,” Narpaul said. “With the on demand model, the free download, the no membership fees, it’s really accessible for just any person to go and get help when they need it.”

Touchlink™ Control System by Jerr-Dan

Darian Weaver

Jerr-Dan’s exclusive Touchlink system features in-cab electronic controls that come standard with an overhead switch panel, as well as an additional underlift control panel as an option. Available on all heavy-duty wreckers & rotators, this system increases operator functionality by allowing control of lighting without ever leaving the cab.

Two touch pads and a CAN-Bus based system that reduces complexity and harnessing are included.

Created with the operator in mind, the system has built-in troubleshooting with indicator lights and the panel allows the operators to safely remain in the cab to control lighting including: the light-bar, front, side and rear strobes; flood and work lights. Smart system awareness allows the operator to turn off all lighting from inside the cab. Centrally located for ease of access to all electrical components, the Touchlink control system includes an automotive style fuse and relay panel. Central electrical enclosure means direct serviceability, and the panel is water-resistant for increased durability and stability.

Contact a Jerr-Dan distributor today to learn more.

For more information, visit www.jerrdan.com

Towing OPerations Software – The Daily Process

Darian Weaver

As a rule, all towing operations have or should have very similar back-office processes. Drivers are deployed to work a shift and after that specific shift, the accounting team should reconcile the drivers shift. Whether that means checking out the driver’s paperwork and monies or reconciling the drivers shift from your towing management software system (or a combination of both). This activity should happen in a timely fashion at the end of the shift or the next business day.

When monies and paperwork are to be “turned in” to accounting, they should be handled in a secure fashion prior to reconciliation. Some companies have the drivers drop this paperwork into a safe. Reconciliation includes confirming all Cash is received, PO numbers are included for the invoice, pricing on the call record is correct, etc. Upon completion of reconciliation, bank deposits and credit card batch reconciliations should ensue. These reconciliations should tie to reports from your towing management software – to the penny!

This basic process is also applied to the employees managing the release window or closing out an auction.

The Back-Office

The TOPS® systems manages the back-office of your business very well and includes the controls you desire in securing your business. The accounting process within your operation will dictate the success of your business in the long run.

User Management – Users are granted roles which dictate the level of access they have within the system. In larger operations, user access can be very specific and in smaller operations a user’s access may include a broad area of system access. It is important to make very deliberate choices when granting systems access within your companies back office. If all users have manager-level access then all users have access to manager level operations within the system. This may include having the ability to No Charge, Cancel a call, or even adjust a payment amount.

Driver/Employee Shift close out (Z-Out)

If desired, the company can require the employee to print an employee summary for their specific shift to accompany any paperwork and or monies as they submit this detail for reconciliation. This serves as a register for the employee and a double-check of what is owed for checkout. (See Figure 1)

Driver/Employee Checkout

The TOPS® system includes a very robust module to aid in checking out an employee from his or her shift. The Checkout screen in TOPS® offers a very simple interface highlighting any outstanding paperwork or monies due from that specific employee. The process starts with the employee submitting any paperwork/monies. The accounting staff will load the specific employee into the Checkout screen and compare the specifics of the records from the system to the paperwork or monies submitted for the shift. The Checkout functionality in TOPS® includes the reconciliation and confirmation steps discussed in the next section. (See Figure 2 page 54)

Reconciliation and Confirmation

The process of locking down a call in the TOPS® system is referred to as reconciliation and confirmation. Depending on the size of your operation or the level of oversight your operation desires will dictate how you navigate this process. Larger operations may prefer a second set of eyes in confirming the details of a call where one person

may reconcile the call followed by a 2nd person to review, finalize, and confirm the details of the call record. In smaller operations the same person is likely to handle both the reconciliation and confirmation.

The Bank Deposit

Once monies are collected from employees then reconciled and confirmed within the software, the user is able to print a payments reconciliation report which should match the bank deposit. We typically recommend that monies collected through the towing management system have a separate bank deposit than monies collected as part of the accounts receivable process should you utilize a 3rd party financial package such as QuickBooks or Sage.

Billing

One of the most important parts of running a business is getting paid for the work that you do. Manually creating customer billing is very time-consuming for your accounting staff and fraught with potential errors. Making this aspect of your back office easier and more streamlined means you can send out billing sooner and get paid sooner. Simplifying your customer billing is one of the most valuable things that properly designed software can bring to your company.

Whether your company uses an off-the-shelf accounting package like QuickBooks or Sage (Peachtree), or relies on billing generated from your dispatch software, your customers expect invoices that are readable and easy to understand. Some also have specific requirements with regard to what they want to see on invoices and statements and where they want to see it. A driver’s hand-written tow ticket – the industry standard for so many years – works fine for a field receipt, but is often less than effective when used as an invoice.

Computer software can be designed to generate both invoices and statements that are clear and easy to read and can include whatever specifics a customer may want and/or need. In addition, some systems are designed to create invoice extracts that can be imported into popular accounting packages like QuickBooks to take advantage of these full-featured accounting systems.

The TOPS® system has both an on-board billing system known as Simple Billing, and extracts to the more popular accounting packages like QuickBooks and Sage (Peachtree). In addition, the TOPS® software can be customized to extract to and interface with more robust enterprise-level accounting systems.

Whichever method your company decides to use – either on-board accounting or an off the shelf product – proper billing is critical to your business as it directly affects cash flow and is often the face of your business to the people that matter the most. Getting it done right and getting it done fast is critical to your business, and using software towards that end is one of the best things you can do as a business-owner.

Reporting

TOPS® offers a very robust set of reports in its base configuration and range from accounting to productivity reporting for your business. If your business has very specific reporting requirements, we are happy to support you with custom reports. TOPS® reporting is available based on call completion dates or accounting confirmation dates and in most cases is selectable by date range, by customer, by sub-company (below), etc.

Multi-Company or Multi-Location Tow Operations

The TOPS® system supports multi-company and or multi-location operations. Users can assign tow requests to specific companies or locations as call records are being managed. The TOPS® system supports call taking, searching, and reporting for a specific company or location. TOPS® can even rollup reports to include ALL companies or locations.

About TXI Systems, Inc. dba towXchange

TXI Systems, Inc. dba towXchange markets and sells towing management products under the brand name of TOPS®. The TOPS® suite of products is deployed to private tow operators, municipalities and law enforcement. TOPS® software tools support towing dispatch, freeway service patrol, impound lot management, private property towing and more with efficiency, transparency, and accountability in mind. BudgetGPS fleet tracking is also marketed to the towing industry and offers a full-service fleet tracking tool with includes a visual dispatching integration with TOPS®. Let TXI Systems customize a solution for you today!

For more information or to schedule a demonstration please call 866-800-8677 Opt 2 or visit our websites – TOPS® – www.towxchange.net BudgetGPS – www.budgetgps.com

TOPS® is a Registered Trademark of TXI Systems, Inc.

Maximize Efficiency and Simplify Communication Using Towbook

Darian Weaver

As the use of technology continues to rise in the towing and roadside industry, so do consumer expectations. With the ability to use advanced technology at your fingertips, your customer expects to be informed and cared for every step of the way. Using Towbook facilitates this communication by doing the work for you!

Towbook not only promotes continuous communication with your customers, but also with your motor clubs, body shops, dealerships, police departments, and private property managers too!

Got a call from the motor club? Accept it with the click of a button!
Does your body shop or dealership want to send you a job? Our Web Request Portal can help them do exactly that with just a few clicks!
Impress your police departments with “Vehicle Lookup” technology that allows them to quickly see if a certain vehicle is on your lot!
Give private property managers a login to their account, so they can view all vehicles that were towed and sign for them as well!

All of the above actions and more, allow you and your staff to reduce time on the phone and maximize your performance and efficiency.

So, what does Towbook do? And why do you need it?

Improved Communication. Managers and dispatchers can communicate with drivers easily. Drivers can accept calls with all the details needed in order to do their job efficiently and update the status of the job from start to finish. You will also be able to chat with your drivers via their mobile applications or send them a text message to make them aware of last-minute changes (chat logs are always saved to the call for future reference).

Roadside.io Towbook’s Roadside.io solution, paired with our Customer Survey feature, delivers the latest customer experience capabilities to your fingertips, allowing you to provide an “Uber-like” experience for your customers.

With Roadside.io, you have the option of sharing information with customers while the service is in progress; helping customers understand what’s happening with their service without having to call you for an update. You also have the option of sending the customer a satisfaction survey once the job is complete. You can choose to push these surveys to your website and you can also direct them to your social media outlets where they can complete a review about the service they received.

Minimize Risk of Damage Claims. Drivers can upload photos of the vehicle to a call in real-time; we timestamp and geocode these photos for you along with categorizing them according to what job status the driver was in at the time. An additional precaution can be taken by creating a “Vehicle Damage Form” if there is extensive damage to the vehicle prior to servicing it. The driver can create a report on scene, take photos of the vehicle, indicate anywhere there is damage, and have the customer sign off on the damage form. This report will be saved for future reference and can even be emailed or sent via text to the customer with their receipt.

Built-in Navigation and GPS Tracking. You’ll be able to get turn-by-turn directions to your destination right in the application with just a tap!

If you aren’t currently using a GPS solution, Towbook is equipped with built-in GPS tracking which will automatically update the drivers’ location according to their app settings.

Towbook is also integrated with leading GPS companies like AT&T Fleet Complete, DriverLocate, Samsara, US Fleet Tracking , and Webfleet Solutions; allowing you to send calls directly to the GPS unit in your truck.

Drivers can use the GPS unit to navigate to the service location, and when they update the status of the call on the GPS unit it will automatically update their status in Towbook. Your Towbook app can also use the GPS location from your trucks and display that on the map in Towbook. There are many other fantastic features of GPS units that help you manage and maintain your fleet.

Pre-Trip Inspection Management and User Check-In. If you want your team to inspect their trucks and other equipment before (or after) every shift, they can do that easily using the Towbook mobile apps and our Equipment Inspection tool. Each inspection report is time stamped, and managers will receive an email alert any time there is an Equipment Inspection failure.

Completed inspections are also available to open/view on mobile apps, so if drivers need to present a completed pre-trip inspection to a law enforcement officer they can do so right from their phone!

Our “User Check-In” feature allows drivers to check-in and out for work directly from their mobile application. This allows managers and dispatchers to know who is currently on-shift to accept jobs. You are also able to run a report to review check in/check out times for drivers.

Plate-to-VIN Technology. No VIN – no problem! Towbook’s plate-to-VIN feature saves time and eliminates mistakes. Simply enter the plate number and the state in which the vehicle is licensed, and Towbook will return the full VIN with the make, model, and year of the vehicle. You’ll also have the option of using our VIN scanner, which will populate the VIN in the call just by scanning the vehicle’s barcode.

Private Property Features. Alongside tagging accounts, two of our most notable private property features for the mobile applications include “On Scene Call Creation” and “Stickering”:

On Scene Call Creation: This allows your drivers to do their job as quickly as possible by allowing them the option to create a call by simply snapping a picture of the vehicle; the call will automatically populate the address they’re located at and will allow them to update any additional details later.
Stickering: One of Towbook’s fastest-growing features is our Stickering app. With Stickering, you can create a virtual sticker in Towbook and “tag” those vehicles that you might be able to tow after a few hours or a few days. When the sticker expires, you receive a notification that the vehicle can be towed.

Impound/Storage Lot Management and Vehicle Lookup. You’ll be able to track and release your current impounded/stored vehicles on your lot right from the mobile application.

You’ll even be able to send the impound invoice via text or e-mail.

In using our “Vehicle Lookup” technology, your customers, police departments, and private property accounts will thank you! It makes it simple for them to look and see if you have a certain vehicle on your lot without calling.

Digital Dispatching. Whether you are a dispatcher or manager sending out calls or an owner/operator working in the field, you’ll be able to accept motor club calls while out of the office or on the road using Towbook’s mobile apps. Towbook is integrated with all the major motor clubs for your convenience! A couple of taps to accept the call and you’ll be on your way!

Paperless Invoicing. Save time by texting or emailing your customer an invoice right on-scene! If paper invoices are a must, we integrate with Zebra mobile printers to print your customers’ receipt on the spot.

Additional Information. On top of the many features we’ve already mentioned, the drivers will be able to add additional information to the call via their app according to the preferences setup by management, this includes:

Additional line items/charges.
Record payments received in the field.
Collect customer signatures for archiving and appearing on receipts.
Any additional notes regarding the service or customer.
Record vehicle odometer.
Add any company expenses, such as fuel along with a picture of the receipt for manager review.

Technology is causing a world-wide evolution and it’s important to find resources that can be of benefit to us. First it was computers, now it’s a little device in our pocket that we all rely on daily – whether for business or our personal lives.

Using software to manage your business increases efficiency and profitability but it’s also a great tool to woo potential clients; demonstrating that you are a forward-thinking towing/road service company and are interested in adapting to the ever-changing technological environment.

Towbook Management Software is the unquestioned leader in cloud-based towing software, headquartered in Michigan, and has provided service for over fourteen years. Integrating the industry’s most advanced and flexible software, Towbook supports all sizes and types of towing, recovery and roadside service operations.

We provide tools made possible by the latest technology, and we help companies to raise their level of service while lowering their operating costs.

Plus, our commitment to you will be never-ending! We take great pride in having the industry’s best customer support. Support is free and available 24/7/365—even on holidays.

What We Offer

Free Trial, Free Setup, Free Support.

Towbook offers a 30-day free trial with free setup and support, and there are no contracts. Plus, you don’t need a separate Towbook license for each employee—your subscription always includes unlimited user accounts!

Website: www.towbook.com
Inquiries: sales@towbook.com
24/7/365 Support Line: (810) 320-5063

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